Need TWC phone number that won't disconnect after 30 min hold time

Ugggh, this is the WORST part of dealing with TWC. I swear they designed their phone system to drive people insane. For months I got the same treatment... wait forever then get hung up on. So infuriating when you're desperate for your money!

The teleserv automated system (800-558-8321) is useless for complex issues, but have you tried contacting your local Workforce Solutions office directly? Some of them can help with basic claim questions or at least escalate your call. The main TWC number is always jammed.

Try calling exactly at 7:00 am when they open. Thats what finally worked for me after like 2 weeks of getting nowhere

I was in the EXACT same situation last month - kept getting disconnected after 30-45 min holds. I finally used Claimyr (claimyr.com) and got through to TWC in about 8 minutes. It basically keeps dialing for you until it gets through, then calls you back when it has an agent on the line. Costs money but honestly saved my sanity and got my claim unstuck after weeks of frustration. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Alternatively, try emailing your state rep - sometimes their office can help push TWC to look at your claim.

sameeeee! i waited for like 45 mins yesterday and then it just hung up on me out of nowhere! twc system is the worst

Try reaching out to TWC through their social media accounts. Sometimes they respond faster there and can help escalate your issue. Their Twitter and Facebook support teams actually seem to be separate from the phone teams. Also, make sure you're calling the right number for your specific issue: - UI Customer Service: 800-939-6631 - Tele-Serv: 800-558-8321 - Tele-Center: 800-215-4812 Different issues are handled by different departments. Based on the 3-week pending status, you probably need the UI Customer Service line specifically.

I had to call over 50 times in one day last year to get through. Started at 7am and just kept redialing whenever it disconnected me. Finally got through around 2pm. The system is DESIGNED to make you give up. Once I finally got a person, they fixed my issue in literally 5 minutes. It was a simple data entry error that had my claim stuck for weeks! Keep trying and document EVERYTHING - dates, times, how long you waited before disconnection. You might need it if you end up filing a complaint.

Update on your situation? Were you able to get through using any of these methods? I'm curious which one worked because I might be facing the same issue soon with my claim renewal.