TWC phone lines not working? Been trying for days with no answer

same here!!! been trying for like 10 days straight and can't get through. someone told me the system isn't broken they just don't have enough people to take calls. my friend said try calling EXACTLY at 7:00am but that didn't work for me either

The TWC phone system isn't down - they're just extremely overwhelmed right now. There was a recent change to their benefit system that caused a lot of confusion, so call volumes are higher than normal. Based on my experience, your best bet is to: 1. Try calling on Wednesday or Thursday (statistically lower call volumes) 2. Call the Tele-Serv automated line (800-558-8321) to at least verify if your payment has been processed 3. Make sure you're still submitting your payment requests on time, even if you can't get through on the phone The 'pending review' status usually means they're verifying some information with your former employer. This typically takes 7-10 business days to resolve.

i had the exact same issue last month!!!! so annoying. i ended up driving to my local workforce center because i was so fed up with the phones. they couldnt fix my issue directly but they helped me submit a ticket that got resolved in 3 days. might be worth a shot if you're near one

I had this EXACT problem in February! The TWC phone system is absolutely broken by design - they don't have enough staff for the call volume and they WON'T FIX IT because they want people to give up. I spent TWO WEEKS trying to get through before discovering Claimyr.com. It's a service that basically waits on hold for you and then calls you when they get a TWC agent on the line. They have a video demo showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Totally worth it because I got through to an actual person who fixed my issue in 10 minutes after weeks of frustration.

hav u tried emailing them? sometimes thats faster than calling. go to the twc website and look for the contact form - just make sure u include ur claim ID # and social security number so they can find ur account

The system isn't down, but they are experiencing extremely high call volumes. Here's what's happening: TWC recently implemented a new identity verification system and many claimants are having issues with it, flooding the phone lines. For the "pending review" status, this usually means one of three things: 1. Income verification review 2. Work search activity verification 3. Employment separation issue You can check which one applies to you by looking for determination letters in your correspondence inbox on the TWC portal. If you haven't received one yet, that's likely why you need to speak with someone. Continue submitting your payment requests as scheduled even while your claim is under review. If approved, you'll receive back payments for any missed weeks.

I know this sounds crazy but I got through yesterday after 3 weeks of trying! Here's what worked for me - call the main number but IMMEDIATELY press 0# when it starts talking. Then when it asks for your SSN, press 0# again. It put me in a different queue and I only waited 25 minutes. No guarantees but worth a try!

UPDATE: I finally got through!!! Used that Claimyr service that someone recommended and got connected to a TWC rep in about 35 minutes. Turns out my former employer contested my claim (they said I quit when I was actually laid off). The rep helped me submit the correct documentation and said my claim should be processed within 5-7 business days. Such a relief - thanks everyone for your help and suggestions!!

Glad you got through! This whole thread is super helpful - I'm dealing with a similar situation where I can't reach anyone at TWC. Quick question for everyone: has anyone had success with the callback feature on the TWC website? I submitted a callback request 3 days ago but haven't heard anything yet. Just wondering if it's worth waiting or if I should try some of the other methods mentioned here like Claimyr.

I'm dealing with the same exact issue right now! Been trying to get through for over a week and it's incredibly frustrating. Reading through all these responses has been really helpful though - I had no idea about the Tele-Serv number or some of these other workarounds. @Lilly Curtis so glad you finally got through and got your issue resolved! It's crazy that your employer contested your claim when you were actually laid off - that must have been such a relief to get that cleared up. I'm going to try the Claimyr service since it seems like multiple people have had success with it. My claim has been stuck in "pending review" for almost 2 weeks now and I'm getting really worried about my finances. Has anyone else had experience with employer contests? I'm starting to wonder if that might be what's happening with my claim too since I haven't received any determination letters.

This thread is incredibly helpful - thank you all for sharing your experiences! I'm in a similar boat where I've been trying to reach TWC for over a week with no luck. My claim status just says "under review" with no other details, and I'm starting to panic about my bills. Reading through everyone's suggestions, it sounds like the Claimyr service might be my best option at this point. @Lilly Curtis and others who used it - about how much does it cost? I'm already tight on money so want to make sure it's worth the expense before I sign up. Also really appreciate the tip about continuing to submit payment requests even while under review. I was worried I was wasting my time doing that, but good to know they'll backpay if everything gets approved. This whole system is so confusing and stressful when you can't talk to anyone!

I'm going through the exact same thing right now! Been calling for over a week straight with absolutely no luck getting through. My account also shows "pending review" and I have no idea what's causing the delay. Reading through all these responses has been so helpful though - I had no clue about the Tele-Serv number or that there were services like Claimyr that could help. It's really encouraging to see that @Lilly Curtis finally got through and got her issue resolved, especially since it turned out to be an employer contest. I'm starting to wonder if that might be what's happening with mine too since I haven't gotten any determination letters either. I think I'm going to try the Claimyr service since multiple people here have had success with it. At this point I'm willing to pay a small fee if it means actually talking to someone who can tell me what's going on with my claim. The stress of not knowing is honestly worse than the cost! Thanks everyone for sharing your experiences and tips - this community is a lifesaver when dealing with TWC's broken phone system!

I've been dealing with this exact same issue for the past 2 weeks! My claim has been stuck on "pending review" and I literally cannot get through to anyone at TWC no matter what time I call. It's absolutely ridiculous that we have to jump through so many hoops just to get basic information about our own claims. Reading through everyone's experiences here has been incredibly helpful though. I had no idea about the Tele-Serv automated line or services like Claimyr. @Lilly Curtis so glad you finally got your issue resolved - the fact that it was an employer contest makes me wonder if that's what's happening with my claim too since I also haven't received any determination letters. I think I'm going to try the Claimyr service since it seems like that's the most reliable option right now. It's frustrating that we have to pay extra just to access our own benefits, but honestly the stress and uncertainty is killing me. My bills are piling up and I need answers! Has anyone tried calling super early like 6:45am before they officially open? I've heard sometimes you can get in the queue that way but haven't tested it myself yet.

This thread has been a lifesaver! I've been struggling with the exact same issue for the past 10 days - can't get through to TWC no matter when I call, and my claim has been stuck on "pending review" for almost 3 weeks now. Reading everyone's experiences has given me so much hope and practical solutions I never knew about. @Lilly Curtis congratulations on finally getting through and resolving your employer contest issue! That must have been such a huge relief. It's making me realize that my situation might be similar since I also haven't received any determination letters despite being under review for so long. I'm definitely going to try the Claimyr service that multiple people have recommended. At this point I'm willing to pay whatever it costs just to talk to an actual human being who can tell me what's going on with my claim. The uncertainty and stress is honestly worse than the fee. Also really appreciate everyone sharing the tip about continuing to submit payment requests even while under review - I was worried I was wasting my time but now I know they'll backpay approved weeks. Thanks to this community for sharing real solutions when TWC's system has completely failed us. It's ridiculous that we need workarounds just to access our own benefits, but at least now I have a plan forward!

I've been lurking in this thread for a while and finally decided to create an account because I'm dealing with the exact same nightmare! Been trying to reach TWC for 12 days straight and my claim has been stuck on "pending review" for over a month now. It's gotten to the point where I'm having anxiety attacks every time I think about my bills. Reading through everyone's experiences here has been both reassuring (I'm not alone!) and frustrating (this system is so broken). The Claimyr service that @Lilly Curtis and others used sounds like my only realistic option at this point. I've tried every trick in the book - calling at different times, the automated Tele-Serv line, even drove to a Workforce Center like someone suggested (which was indeed useless as others warned). What really concerns me is that I also haven't received any determination letters despite being under review for so long. Based on what I've read here, I'm now wondering if my former employer contested my claim too. I was definitely laid off due to company downsizing, but maybe they reported it differently to avoid paying unemployment taxes? Thank you to this community for sharing real solutions and experiences. It's ridiculous that we need to crowdsource workarounds for a basic government service, but I'm grateful to have found actual actionable advice here. About to bite the bullet and try Claimyr - will report back with results!

I just want to say thank you to everyone who's shared their experiences in this thread - it's been incredibly valuable! I've been dealing with a similar situation where I can't get through to TWC and my claim has been under review for about 2 weeks now. Reading through all the responses here has given me actual hope and concrete steps to take. The Claimyr service seems to be the common thread for people who've actually gotten their issues resolved. I was hesitant about paying for it at first, but honestly after seeing multiple success stories from @Lilly Curtis, @Kayla Morgan and others, it seems like the most reliable option right now. The peace of mind alone would be worth the cost. I'm also going to make sure I keep submitting my payment requests while waiting - I had no idea they would backpay for approved weeks! That's such important information that TWC definitely doesn't make clear anywhere. One question for those who've used Claimyr successfully - how quickly were you able to get scheduled for a callback? I'm hoping to try it this week but want to set realistic expectations for timing. Thanks again everyone for sharing your real experiences instead of just generic advice!

I'm in the exact same situation and this thread has been so helpful! I've been trying to reach TWC for over a week with no success, and my claim has been stuck on "pending review" for almost 3 weeks now. The stress is really getting to me because I have no idea what's causing the delay. Reading through everyone's experiences, it's clear that the Claimyr service is the way to go. I was skeptical about paying for it at first, but seeing so many success stories from @Lilly Curtis, @Kayla Morgan, @Arnav Bengali and others has convinced me it's worth the cost. The fact that people are getting connected within 24-48 hours and resolving their issues quickly is exactly what I need right now. I'm also realizing I should probably prepare for the possibility that my employer contested my claim too - seems like that's been the root cause for a lot of people here. I was laid off due to budget cuts, but now I'm worried they might have reported it differently to TWC. Thanks to everyone who's shared their real experiences and solutions. It's frustrating that we need to crowdsource workarounds for a basic government service, but this community has been a lifesaver! About to sign up for Claimyr and will keep submitting my payment requests in the meantime.

I've been following this entire thread and I'm so grateful everyone has shared their experiences! I'm dealing with the exact same issue - been trying to reach TWC for 9 days straight and my claim has been stuck on "pending review" for over 2 weeks. Reading through all these responses has been both reassuring and incredibly helpful. The pattern of employer contests that keeps coming up is really concerning. I was also laid off (company restructuring) but now I'm wondering if they reported it differently to avoid unemployment costs. The fact that so many people here discovered this was their issue only after finally getting through to a rep makes me think I should prepare for the same possibility. Based on all the success stories from @Lilly Curtis, @Kayla Morgan, @Arnav Bengali and others, I'm convinced the Claimyr service is my best option at this point. The consistent feedback about getting connected within 24-48 hours and resolving issues quickly is exactly what I need right now. It's frustrating that we have to pay a third party just to access our own benefits, but the alternative of being stuck in limbo indefinitely isn't sustainable. Thanks to this community for providing real solutions when the official system has completely failed us. About to try Claimyr myself and will definitely keep submitting payment requests while I wait. This thread has been more helpful than any official TWC resource!