TWC phone lines not working? Been trying for days with no answer

same here!!! been trying for like 10 days straight and can't get through. someone told me the system isn't broken they just don't have enough people to take calls. my friend said try calling EXACTLY at 7:00am but that didn't work for me either

The TWC phone system isn't down - they're just extremely overwhelmed right now. There was a recent change to their benefit system that caused a lot of confusion, so call volumes are higher than normal. Based on my experience, your best bet is to: 1. Try calling on Wednesday or Thursday (statistically lower call volumes) 2. Call the Tele-Serv automated line (800-558-8321) to at least verify if your payment has been processed 3. Make sure you're still submitting your payment requests on time, even if you can't get through on the phone The 'pending review' status usually means they're verifying some information with your former employer. This typically takes 7-10 business days to resolve.

i had the exact same issue last month!!!! so annoying. i ended up driving to my local workforce center because i was so fed up with the phones. they couldnt fix my issue directly but they helped me submit a ticket that got resolved in 3 days. might be worth a shot if you're near one

I had this EXACT problem in February! The TWC phone system is absolutely broken by design - they don't have enough staff for the call volume and they WON'T FIX IT because they want people to give up. I spent TWO WEEKS trying to get through before discovering Claimyr.com. It's a service that basically waits on hold for you and then calls you when they get a TWC agent on the line. They have a video demo showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Totally worth it because I got through to an actual person who fixed my issue in 10 minutes after weeks of frustration.

hav u tried emailing them? sometimes thats faster than calling. go to the twc website and look for the contact form - just make sure u include ur claim ID # and social security number so they can find ur account

The system isn't down, but they are experiencing extremely high call volumes. Here's what's happening: TWC recently implemented a new identity verification system and many claimants are having issues with it, flooding the phone lines. For the "pending review" status, this usually means one of three things: 1. Income verification review 2. Work search activity verification 3. Employment separation issue You can check which one applies to you by looking for determination letters in your correspondence inbox on the TWC portal. If you haven't received one yet, that's likely why you need to speak with someone. Continue submitting your payment requests as scheduled even while your claim is under review. If approved, you'll receive back payments for any missed weeks.

I know this sounds crazy but I got through yesterday after 3 weeks of trying! Here's what worked for me - call the main number but IMMEDIATELY press 0# when it starts talking. Then when it asks for your SSN, press 0# again. It put me in a different queue and I only waited 25 minutes. No guarantees but worth a try!

UPDATE: I finally got through!!! Used that Claimyr service that someone recommended and got connected to a TWC rep in about 35 minutes. Turns out my former employer contested my claim (they said I quit when I was actually laid off). The rep helped me submit the correct documentation and said my claim should be processed within 5-7 business days. Such a relief - thanks everyone for your help and suggestions!!