TWC website down and can't reach reps by phone since 7am - anyone getting through?

same here, ive been trying for 3 days!!! website keeps showing 'system unavailable' when i try to log in. called probably 30 times and either get busy signal or it hangs up on me after i enter my ssn. so frustrating!!

Yep, system is down. I saw on Twitter that TWC is having technical issues since yesterday afternoon. They said they're working on it but didn't give a timeframe for when it'll be back up. Typical government efficiency 🙄

This happens periodically - usually resolved within 24-48 hours. For anyone worried about missing payment request deadlines due to system outages, TWC typically extends those deadlines automatically if their system was down. However, it's still best to document your attempts to log in or call (screenshots, dates/times). Regarding phone contact, try calling the TWC Tele-Serv system at 800-558-8321 instead of the main number. Sometimes you can still process payment requests through that automated system even when the website is down.

I managed to get through to an actual TWC agent earlier today after trying for HOURS. Used this service called Claimyr (claimyr.com) that holds your place in line and calls you back when they get an agent. Worked perfectly - I had to wait about 45 minutes but they called me back when they got through rather than me sitting on hold. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Agent told me the system outage is affecting both website and phone systems, but they're still able to help people who get through.

This happens at least once every 2-3 months with TWC's systems. Your payment request date will automatically be extended if the system is down on your filing day - this is standard procedure, so don't worry about missing deadlines due to their technical issues. They'll likely post an announcement about it once systems are back up. For reference, the typical maintenance window is supposed to be Tuesdays from 3:00am-6:00am, but obviously this is an unplanned outage. If you absolutely need to reach someone today, the Telecenter numbers are still your best bet, but be prepared for extremely long wait times (2-3 hours minimum).

I've been on hold for 1 hour and 47 minutes!!! But I finally got through to the queue. They said there was an overnight system update that caused problems, but agents can still process things manually if you get through. They're prioritizing people who have payment request deadlines today, so make sure to mention that if you get through.

@mia98 Based on what the TWC agent told me, they're experiencing extremely high call volume due to the website being down. Everyone who would normally handle things online is now trying to call. The agent mentioned they're bringing in additional staff but it might take until tomorrow for the website to be fully operational again.

Yes, work search reporting deadlines will also be extended. When the system comes back online, you'll have at least 3 business days to submit any work search activities that were due during the outage. This is standard procedure during system outages. One tip: prepare your work search information on paper or in a document so you're ready to enter it quickly when the system is back up. And as always, make sure you're completing at least 3 qualified work search activities each week regardless of the system status.