TWC phone system keeps hanging up on me - even at 7am! How to actually talk to a human?

same thing happening to me too. been trying for 3 days straight. i think they just dont want to talk to anyone lol

The TWC phone system is completely overwhelmed right now. I was in the same situation last month with a pending payment request. What worked for me was using a service called Claimyr - it basically holds your place in line and calls you back when an agent is available. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh I was skeptical at first but got connected to an agent within about 2 hours after trying on my own for weeks. The agent was able to release my pending payment once I explained the situation.

I've had success getting through by calling their less-used numbers. Try the employer services line at 800-832-2829 and when they answer, politely ask to be transferred to claims. Sometimes the specialized departments have less call volume and can transfer you to the right place. Worth a shot if you've been trying the main line with no luck!

The trick is to call EXACTLY at 7:00:00 am, not 7:01, not 7:05. Set your phone clock to the atomic time and hit dial precisely when it turns 7:00. I've gotten through this way numerous times. Also, Wednesday and Thursday mornings tend to have slightly lower call volumes than Mondays or Fridays in my experience. If your payment request is showing pending, it could be one of several issues - have you checked your Correspondence Inbox for any determination letters? Sometimes they need additional information but the notification gets buried in your inbox. Another possibility is an identity verification flag, especially if this is a new claim or you recently changed banking information.

TWC IS THE ABSOLUTE WORST!!! I spent TWO MONTHS trying to get someone on the phone last year when they messed up my claim. By the time I finally talked to someone I was behind on bills, had late fees, and nearly got evicted. The whole system is designed to make you give up!!!! They don't care at all about people actually getting their benefits.

did u try calling ur state rep? my cousin did that when he couldnt get thru and their office helped him

I've been through this frustrating situation multiple times with TWC. Here are a few strategies that have worked for me: 1. Check your Correspondence Inbox first - often there's a request for information that's holding up your payment 2. Call alternatives to the main number: - Tele-Serv: 800-558-8321 (automated system but sometimes connects to agents) - UI Tax Services: 512-463-2700 (ask to be transferred) - Employer Services: 800-832-2829 (as someone mentioned) 3. Use the TWC Chat feature on the website - available during certain hours 4. Contact your state representative's office - they often have direct contacts 5. Try calling at unusual times - 10:30am or 2:15pm sometimes works better than right at opening Also, if your payment is pending, check your work search requirements in your account. Sometimes missing work search activities can cause a payment to get stuck without any notification.

i had the same problem last month trying to fix my id.me verification issue. spent hours calling and kept getting hung up on. my friend told me about this service called claimyr that got her through so i tried it. it actually worked and got me connected to a twc person in like an hour. way better than the weeks i spent trying on my own lol

Checking back - were you able to get through to TWC? Since you found the determination letter requesting employment verification, you can actually upload the requested documents directly through your online portal without needing to call. Go to the "Unemployment Benefits Services" section, then look for "Request Information" or "Upload Documents." If the system doesn't allow you to upload documents for some reason, you can also fax them to 512-936-3250 (include your name and last 4 of SSN on each page). If the verification is all they need, your payment should process within 2-3 business days after they receive the documents.