TWC new claim showing as expired previous claim - employer hasn't responded for 2+ weeks

This is actually quite normal, though frustrating. When you file a new claim after having a previous one, the system sometimes only displays the old claim until the new one is fully processed. The employer has 14 days to respond to TWC about your separation, so you're right at that deadline now. If you haven't received any correspondence by mail or in your TWC correspondence inbox about the new claim by the end of this week, then you should definitely try to speak with a representative.

The EXACT same thing happened to me in January. The TWC system is sooo broken! My previous employer took almost THREE WEEKS to respond and meanwhile I couldn't see my new claim AT ALL just the old expired one. I called like 50 times and could never get through. When I finally did my back payments came all at once but I had to borrow money from family to pay rent. The whole system is designed to make us suffer I swear!!!

Yes, you should absolutely continue requesting payments on your scheduled request date, even if you can only see the expired claim. The system will connect those payment requests to your new claim once it's processed. If you miss payment requests now, you'll have to request backdating later, which is another headache. Also, make sure you're completing and documenting your work search activities (at least 3 per week) during this waiting period.

hey i went thru this last month it fixed itself after like 18 days dont worry

I had this same issue back in April! I eventually got through to TWC using Claimyr (claimyr.com) and found out my previous employer was disputing my claim saying I quit when I was actually laid off. The TWC rep was able to escalate my case once I explained my situation. They have a video showing how it works here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. It was the only way I could get through after trying for days on my own.

Is this your first payment request since filing the new claim? Sometimes the system updates after you complete your first payment request. Also check your correspondence inbox, not just the dashboard. Sometimes approval letters go there before the main dashboard updates.

To answer your follow-up question: Yes, you might need some documentation ready if your employer is contesting the layoff. Have your last date of employment, the name of who laid you off, and any paperwork they provided (termination notice, severance documents, etc.). Also, be ready to explain the circumstances of the separation clearly. The TWC representative will need to enter notes about your situation if they need to expedite your claim.

EVERYONE LISTEN! The trick is to call at EXACTLY 7:00am when they open. Not 7:01, not 7:05. RIGHT at 7:00am. That's how I finally got through after waiting 3 weeks for my employer who was ignoring TWC. The rep told me they can process the claim even if employer doesn't respond, but u have to talk to someone!!

One more thing to check - make sure you've completed the ID.me verification if you were prompted to do so. Sometimes claims get stuck in pending status if the identity verification isn't complete, and the system often doesn't make it clear that this is the issue. You would have received an email or correspondence about completing this step if it's required for your claim.

Has anyone else noticed that the TWC website is ALWAYS down for maintenance at the most inconvenient times?? I swear they do it on purpose when payment request days come around! I had to request payment at 2AM last time because that was the only time I could actually log in without getting an error!

@OP based on your situation, I'd give it until exactly the 14-day mark from when you filed (so that would be July 15th), and if you still don't see updates or can't get through on the phone, then definitely try alternative methods to reach TWC. When I finally got through to someone, they told me that sometimes claims get stuck in a review queue if there's anything unusual about your work history or if your previous claim was relatively recent. They can usually fix it in minutes once you actually speak with someone.

I'm going through something similar right now! Filed my claim on June 28th after being laid off, and it's been almost 3 weeks with no updates. My account still only shows my old expired claim from 2022. I've been doing my payment requests anyway based on the advice here, but it's so nerve-wracking not knowing if anything is actually happening. The automated phone system just keeps saying "pending employer response" every time I call. At least it's reassuring to know this seems to be a common issue with their system and not just me doing something wrong. Fingers crossed both our claims get processed soon!

I'm in a very similar boat - filed on June 30th after being laid off and it's been over 2 weeks with the same issue. My TWC account only shows my expired claim from early 2023, and when I call the automated line I get the "pending employer response" message. What's really frustrating is that I can't even tell if my new claim was properly submitted since there's no trace of it anywhere in my account. I've been keeping up with work search requirements and plan to do my payment request this Sunday even though I can only see the old claim. This thread has been super helpful - at least now I know this is a widespread system issue and not something I did wrong during the application process. Really hoping both of our claims get sorted out soon because rent is due next week!

I'm going through the exact same thing right now! Filed my claim on July 3rd after getting laid off and it's been almost 2 weeks with zero updates. My TWC account only shows my old claim from 2022 that expired ages ago. The automated system keeps telling me my claim is "pending employer response" whenever I call. I've been so stressed thinking I somehow messed up my application or that it got lost in the system somewhere. Reading through all these comments is actually such a relief - I had no idea this was such a common issue with their system! I'm definitely going to keep doing my payment requests even though I can only see the expired claim, and I think I'll try calling right at 7:00am tomorrow morning to see if I can actually get through to a real person. Thanks everyone for sharing your experiences - it really helps to know we're not alone in dealing with this broken system!