TWC case pending for 5 weeks - employer not responding to my claim?

happened to me 2! took almost 2 months before i got my first payment. TWC is backed up like crazy rn

The employer has 14 calendar days to respond to a TWC claim notice. If they don't respond within that timeframe, TWC is supposed to make a determination based on the information they have from you. However, with the current backlog, many claims are taking 4-6 weeks even without employer response issues. A few things to consider: 1. Continue requesting payments every two weeks even though you're not receiving benefits yet 2. Check your correspondence inbox on the TWC portal for any requests for additional information 3. Make sure you're completing your required work search activities (minimum 3 per week) If your claim is pending beyond 6 weeks, that's when you should really start pursuing more aggressive contact options.

Omg this is EXACTLY what happened to me!! My employer ghosted TWC and my claim sat there for SEVEN WEEKS!!! I called every day and only got busy signals or was hung up on. The system is COMPLETELY BROKEN. I finally had to contact my state representative's office before anyone would look at my claim. Don't just wait - you need to be aggressive or you'll be waiting forever!!!!

I went through a similar situation last quarter. When employers don't respond, TWC is supposed to proceed with the information they have, but they're severely backlogged right now. Here's what worked for me: 1. I used Claimyr (claimyr.com) to get through to a live agent. They have a service that helps you bypass the busy signals. Their video demo (https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh) shows how it works. I was skeptical at first but it actually connected me with a TWC agent who could see my file. 2. Once I got through, I found out my case was assigned to an examiner but was in a queue waiting for review. The agent was able to flag it for priority handling. 3. I received my determination letter 3 days later, and my first payment hit my account the following week. Keep documenting everything and make sure you continue filing your payment requests even while waiting.

just curious - what reason did they give for your separation? that can affect how long they take to process. i was laid off due to business closure and mine only took 10 days to approve back in january

Your employer has 14 days to respond to TWC after they receive notification of your claim. If they don't respond, TWC should make a determination based on the information you provided in your initial application. However, there are a few things to understand about the process: 1. The 14 days starts after TWC sends the notice to your employer, not from when you file your claim 2. If your separation reason is anything other than a straightforward layoff (reduction in force), TWC may need to conduct a more detailed investigation 3. Even if your employer doesn't respond, TWC is currently taking 4-8 weeks to process claims due to high volume Make sure you're continuing to request payments every two weeks and completing your work search requirements (minimum 3 activities per week). When TWC does make a determination, they'll pay you retroactively for all the weeks you properly requested payment. If you need immediate assistance with bills while waiting, consider contacting 211 Texas for information about emergency assistance programs in your area.

Has anyone checked your work search activities yet? Sometimes they put claims on hold to verify that stuff before they start paying out. The whole process is seriously messed up - they expect us to live on air while they take their sweet time figuring everything out!

Quick update - I just heard from a friend who works at workforce solutions that TWC is currently processing a backlog of claims from companies that went through mass layoffs in March. Individual claims like yours might be delayed because they're prioritizing the large batches. Not sure if that helps, but it might explain some of the delay.

One more thing to check - log into your TWC account and go to the "Claim and Payment Status" section. Look for any status messages or pending issues listed there. Sometimes there are specific hold reasons that don't generate correspondence but are visible in that section of your account. It might give you more insight into why your claim is delayed.