TWC payment on hold because part-time employer hasn't responded - what next?

The 14-day timeframe is correct. If your employer doesn't respond within that window, TWC is supposed to make a determination based on the information they have available. In most cases, they'll proceed with your claim and continue payments IF you've been consistently reporting your part-time income correctly. Keep documenting all your work hours and pay to protect yourself. I had something similar happen last year and my payments resumed after about 21 days total.

same thing happened with me!!! my boss at the tire shop was like 'i don't do govt emails' lol. took almost a month before my $ started again. super frustrating

You should really try to get your boss to respond to those emails. My coworker got in trouble because our manager never replied and TWC thought she was hiding income. Not worth the headache.

I HATE THIS PART OF THE TWC SYSTEM!!! They put all this pressure on us when employers can just ignore everything with no consequences!!! My benefits were on hold for 6 WEEKS last year because my employer claimed they "never got any notification" which was total BS. I had to file an appeal and everything. The system is designed to make us give up. KEEP CALLING THEM EVERY DAY!!!!!

TWC claims examiner here - let me clarify a few things about this process: 1. Employers have 14 calendar days to respond to wage verification requests 2. If they don't respond, TWC will make a determination based on the information available 3. If you've been accurately reporting your income each payment period, you're in good standing 4. The system is designed to prevent both overpayment and underpayment situations My recommendation: Contact your employer again and ask them to check both email spam folders and physical mail from TWC. The verification form has a unique ID number they need to reference. If they continue not responding after the 14-day period, call TWC's main benefits line and request to speak with a claims examiner about employer non-response on a partial unemployment case. Document all communication with your employer regarding this issue.

After your employer's response deadline passes, I'd recommend printing out your payment stubs or getting a signed statement from your employer confirming your work hours and wages. Having documentation ready will help your case move forward faster. When I had a similar hold, I created a simple spreadsheet showing my reported hours and income for each week, which really helped when I finally got through to TWC.

anybody know if u get back pay for the weeks that ur waiting? i'm in the same boat right now and its been 2 weeks witout payment :

have u tried the twc chat thing on their website? i got a answer way faster that way than calling

My daughter works for a restaurant too and had this same problem last year when she was getting partial unemployment. What ended up happening was her manager finally responded after getting a follow-up call from TWC, and they cleared everything up. I think sometimes TWC will actually call the employer if they don't respond to the electronic notices. Maybe ask your boss if they've received any calls from TWC? Seems like restaurant managers are always missing these notices.

One thing that helped me when I was in a similar situation was going to my local workforce office in person. The staff there were able to look up my case status and actually contact the employer verification department directly while I waited. They also helped me understand exactly what documentation TWC had received and what was still pending. If you have a workforce center nearby, it might be worth a visit - sometimes face-to-face assistance can cut through the phone system delays. Just bring your ID and any documentation about your part-time work.

I went through this exact same situation about 6 months ago with my part-time retail job. My manager also thought the TWC emails were spam and ignored them for weeks! What really helped was printing out the TWC employer verification notice from their website and physically bringing it to my manager. I highlighted the important parts like the deadline and case number. Once they saw it was official, they responded within 2 days. You can find the form template on the TWC employer resources page - sometimes showing them exactly what they're supposed to fill out makes all the difference. My benefits resumed about a week after they finally responded, and I got all my back pay.

Just wanted to give you some hope - I went through this exact situation about 8 months ago with my part-time job at a coffee shop. My manager completely ignored the TWC emails for almost 3 weeks because she thought they were phishing attempts! What finally worked was me explaining that TWC wasn't asking for sensitive information, just confirming my work hours and wages that I'd already reported. I also offered to sit with her while she filled out the response online so she felt more comfortable with it. Once she understood it was just verification (not some kind of audit or investigation), she was much more willing to help. My payments resumed about 5 days after she responded, and I got all the back pay for the weeks I was on hold. The key is helping your employer understand this is routine verification, not something that will get them in trouble. Good luck!

I'm going through something very similar right now! My part-time employer at a small retail store hasn't responded to TWC's verification request either, and it's been about 12 days. Reading through all these responses is really helpful - I had no idea that TWC would make a determination even if the employer doesn't respond. I'm definitely going to try the approach of printing out the actual verification form and showing it to my manager in person. It sounds like a lot of employers think these are spam or some kind of investigation when it's really just routine confirmation. Has anyone had success getting their employer to respond by explaining that TWC already has all the wage information from our bi-weekly reports, and they're just asking the employer to verify it's accurate? I feel like framing it that way might make my boss less nervous about responding.

I'm dealing with almost the exact same situation right now! My part-time employer at a small grocery store has been ignoring TWC's verification emails for about 9 days now. Reading all these responses has been incredibly helpful - I had no idea that TWC would still make a determination even if employers don't respond within the 14-day window. I'm definitely going to try the approach several people mentioned about printing out the actual verification form and showing it to my manager in person, along with explaining that TWC already has all my wage information from my bi-weekly reports and just needs confirmation. It's frustrating how many employers seem to think these are spam or some kind of audit when it's really just routine verification. Thanks everyone for sharing your experiences - it's reassuring to know this gets resolved eventually and that back payments come through once it's sorted out!

This is such a common problem with small employers! I went through this exact situation about 4 months ago with my part-time job at a local bakery. My manager kept ignoring the TWC emails because she thought they looked like phishing attempts. What finally worked was me showing her the TWC employer portal directly on their official website and walking her through exactly what information they were asking for. I explained that it wasn't an investigation or audit - TWC just needed her to confirm the hours and wages I'd already been reporting matched her payroll records. Once she understood it was routine verification and saw the official TWC website, she filled it out immediately. My benefits resumed within a week and I got all my back pay. The key is helping them understand this is standard procedure, not something that will get them in trouble. Small business owners often get nervous about anything government-related, but showing them the actual TWC employer resources page really helps build trust.

I'm going through the exact same thing right now! My part-time job at a local deli - the owner keeps saying he'll "get to it" but it's been 11 days now. What's really helped me is keeping detailed records of every conversation I have with him about this. I write down the date, time, and exactly what he says so if TWC asks later, I can show I've been trying to get him to respond. Also started screenshotting my payment requests to prove I've been reporting my hours accurately this whole time. The waiting is nerve-wracking but reading everyone's experiences here gives me hope that it'll work out. Definitely going to try the approach others mentioned about showing him the actual form and explaining it's just verification, not an investigation.

I just wanted to add another perspective as someone who's been through this multiple times with different part-time employers. The thing that's really helped me is creating a simple one-page document that explains the whole situation to give to my employer. I include: 1) What TWC is asking for (just verification of hours/wages I already reported), 2) The deadline date, 3) That this is routine and not an audit, 4) The specific steps to respond (with screenshots if needed), and 5) My contact info if they have questions. I've found that having everything laid out clearly in writing helps a lot more than trying to explain it verbally when they're busy during a shift. Most small business owners appreciate having all the info in one place they can reference later. Just make sure to give it to them with plenty of time before the 14-day deadline! This approach has worked for me with three different employers over the past two years.

I'm currently dealing with this exact same situation! My part-time employer at a small boutique has been ignoring TWC's verification emails for 8 days now, and I'm getting really anxious about hitting that 14-day deadline. Reading through everyone's experiences here has been incredibly reassuring though - I had no idea that TWC would still make a determination even if employers don't respond, and that back payments come through once it's resolved. I'm definitely going to try the approach that several people mentioned about printing out the actual verification form and showing it to my manager in person, along with explaining that this is just routine confirmation of wages I've already been reporting. It's so frustrating how many small business owners seem to think these are spam or some kind of investigation! I'm also going to create that one-page summary document that Zara suggested - having everything laid out clearly in writing seems like it would be much more effective than trying to explain it during busy work hours. Thanks everyone for sharing your experiences and advice!

I'm dealing with this exact same issue right now! My part-time employer at a small cafe has been ignoring TWC's verification request for about a week. What's really helped me understand the situation better is reading through all these responses - I had no idea that TWC would still make a determination even if the employer doesn't respond within 14 days. I'm planning to try the approach several people mentioned about printing out the actual verification form and walking through it with my manager in person. It sounds like many small business owners get nervous because they think it's some kind of audit or investigation, when really it's just routine confirmation of wages we've already been reporting. I'm also going to emphasize that TWC already has all my wage information from my bi-weekly reports - they just need her to verify it matches her records. Hopefully framing it as collaboration rather than investigation will help. Thanks everyone for sharing your experiences - it's reassuring to know this gets resolved eventually and that back payments come through!