TWC payment on hold because part-time employer hasn't responded - what next?
I started a part-time job at a local restaurant about 3 weeks ago while still collecting partial unemployment. I reported the income right away on my payment request but now my TWC account shows my benefits are on hold pending 'employer verification.' It's been 10 days and my status hasn't changed. My boss mentioned they've been ignoring the TWC emails because they thought it was spam! TWC gives employers 14 days to respond, right? I'm really worried about what happens if my employer just never responds. Will my benefits be automatically denied? Has anyone dealt with this situation before? I've tried calling TWC but can't get through.
22 comments
Join the conversation
Micah Trail
The 14-day timeframe is correct. If your employer doesn't respond within that window, TWC is supposed to make a determination based on the information they have available. In most cases, they'll proceed with your claim and continue payments IF you've been consistently reporting your part-time income correctly. Keep documenting all your work hours and pay to protect yourself. I had something similar happen last year and my payments resumed after about 21 days total.
0 coins
Kristin Frank
•Thanks for the quick response! I've definitely been reporting everything correctly, but I'm still nervous. Did your employer eventually respond in your case, or did TWC just move forward without their input?
0 coins
Nia Watson
same thing happened with me!!! my boss at the tire shop was like 'i don't do govt emails' lol. took almost a month before my $ started again. super frustrating
0 coins
Kristin Frank
•A month?? That's scary to hear. Did you have to do anything special to get it resolved, or did it just eventually update on its own?
0 coins
Alberto Souchard
You should really try to get your boss to respond to those emails. My coworker got in trouble because our manager never replied and TWC thought she was hiding income. Not worth the headache.
0 coins
Kristin Frank
•I've been trying! I showed him the TWC website on my phone and explained what's happening. He said he'd check his spam folder, but he's not the most tech-savvy person.
0 coins
Katherine Shultz
I HATE THIS PART OF THE TWC SYSTEM!!! They put all this pressure on us when employers can just ignore everything with no consequences!!! My benefits were on hold for 6 WEEKS last year because my employer claimed they "never got any notification" which was total BS. I had to file an appeal and everything. The system is designed to make us give up. KEEP CALLING THEM EVERY DAY!!!!!
0 coins
Marcus Marsh
•This is exactly why I recommend Claimyr when you need to actually reach a TWC agent. I was in the same situation with an unresponsive employer, and after wasting hours getting busy signals, I used Claimyr.com and got through to a rep in about 20 minutes. The agent was able to escalate my case and follow up directly with my employer. They have a video showing how it works here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh - definitely worth it when your benefits are on hold and bills are due.
0 coins
Hailey O'Leary
•calm down dude not everything is some big conspiracy against u lol. employers are just lazy sometimes
0 coins
Cedric Chung
TWC claims examiner here - let me clarify a few things about this process: 1. Employers have 14 calendar days to respond to wage verification requests 2. If they don't respond, TWC will make a determination based on the information available 3. If you've been accurately reporting your income each payment period, you're in good standing 4. The system is designed to prevent both overpayment and underpayment situations My recommendation: Contact your employer again and ask them to check both email spam folders and physical mail from TWC. The verification form has a unique ID number they need to reference. If they continue not responding after the 14-day period, call TWC's main benefits line and request to speak with a claims examiner about employer non-response on a partial unemployment case. Document all communication with your employer regarding this issue.
0 coins
Kristin Frank
•Thank you so much for this detailed information! This is really helpful. I'll talk to my boss again tomorrow and make sure he knows to look for the unique ID number. If the 14 days pass (which would be this Friday), I'll try calling TWC again. Really appreciate the insider perspective!
0 coins
Alberto Souchard
•is that 14 calendar days or business days? big difference
0 coins
Marcus Marsh
After your employer's response deadline passes, I'd recommend printing out your payment stubs or getting a signed statement from your employer confirming your work hours and wages. Having documentation ready will help your case move forward faster. When I had a similar hold, I created a simple spreadsheet showing my reported hours and income for each week, which really helped when I finally got through to TWC.
0 coins
Kristin Frank
•That's a great idea! I've been keeping all my pay stubs but I'll ask my boss for a formal statement too. I'll also create that spreadsheet today. Did you eventually get all your back payments once it was resolved?
0 coins
Marcus Marsh
•Yes, I received all my back payments about 3-4 days after the issue was resolved. One thing to remember is to keep filing your bi-weekly payment requests even while your claim is on hold. That way, once it's resolved, they can release all payments at once without you having to refile for those weeks.
0 coins
Nia Watson
anybody know if u get back pay for the weeks that ur waiting? i'm in the same boat right now and its been 2 weeks witout payment :
0 coins
Micah Trail
•Yes, you should receive back payments for all eligible weeks once the hold is resolved, as long as you continue submitting your bi-weekly payment requests on time. Just make sure you're meeting all other eligibility requirements (work search activities, etc.) during this period.
0 coins
Hailey O'Leary
have u tried the twc chat thing on their website? i got a answer way faster that way than calling
0 coins
Kristin Frank
•I tried the chat but kept getting disconnected. Maybe I'll try again during non-peak hours. What time of day did you have success with it?
0 coins
Hailey O'Leary
•early morning like 7:30am when they first open up worked for me. the chat queue fills up super fast
0 coins
Talia Klein
My daughter works for a restaurant too and had this same problem last year when she was getting partial unemployment. What ended up happening was her manager finally responded after getting a follow-up call from TWC, and they cleared everything up. I think sometimes TWC will actually call the employer if they don't respond to the electronic notices. Maybe ask your boss if they've received any calls from TWC? Seems like restaurant managers are always missing these notices.
0 coins
Kristin Frank
•That's interesting! I didn't know TWC might follow up with a call. My boss hasn't mentioned any calls, but he's only in the restaurant during evening shifts, so maybe they called during the day. I'll ask him and the day manager too. Thanks for sharing your daughter's experience!
0 coins