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Anastasia Sokolov

TWC investigator gave my employer deadline to respond - will I be disqualified if they don't answer?

I had my interview with a TWC investigator last week about my unemployment claim. He asked for my side of the story again and said he would contact my former employer for their statement. When I called TWC today to check on my claim status, someone told me that my employer hasn't responded when they called, and that they have until Friday to reply. I'm really worried - if my employer doesn't answer by Friday, will that automatically disqualify me from receiving benefits? Has anyone been through this situation before? I worked at this restaurant for over 2 years and they fired me for being 10 minutes late after my car broke down (first time ever being late). I'm worried they're ignoring TWC calls on purpose.

StarSeeker

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No, you won't be automatically disqualified if your employer doesn't respond. In fact, it usually works in your favor! If the employer doesn't respond by their deadline, TWC typically has to make their determination based only on the information they have - which would be your statement. Just make sure you've provided all the documentation they asked for about your separation.

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Thank you so much! That's a relief to hear. I did give them all the info they requested including text messages showing I notified my manager about my car breaking down. I was so worried they were ignoring TWC on purpose to mess up my claim.

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The EXACT same thing happened to me!!!! My employer had 14 days to respond to TWC and when they didnt call back the TWC rep told me they would make a decision based on MY statement only. I got approved 3 days later! Make sure you keep requesting payments on your scheduled days even while you wait for this to be resolved.

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That's awesome to hear! I'll definitely keep requesting payments. Did you have to do anything special when they approved your claim? I'm worried I might miss something important.

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Zara Ahmed

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Don't get your hopes up too much. My employer missed the first deadline and TWC gave them an extension without telling me. Then when they finally responded 3 weeks late, TWC still used their information to deny me. Had to file an appeal and wait ANOTHER 6 weeks. The whole system is designed to make you give up.

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Luca Esposito

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This is why documenting EVERYTHING is so important. Save every email, take screenshots of texts, write down names of who you talked to at TWC and when. The system doesn't work in our favor but good documentation helps.

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Nia Thompson

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I went through this exact process in January. Here's what happens: if your employer doesn't respond by the deadline, the investigator will make a determination based solely on your statement and any evidence you provided. In most cases, this results in approval since there's no contradicting information. However, there's an important detail - even after a decision is made, your employer still has 14 days to appeal if they disagree with the determination. So don't spend any benefits right away if possible. Also, being fired for a one-time tardiness incident (especially with documentation that you notified them about car trouble) generally doesn't meet the misconduct standard required to deny benefits.

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I didn't know about the 14-day appeal window! Thanks for letting me know. I'll definitely be careful about spending anything until that appeal window closes. I just hope this gets resolved soon because I'm really struggling to pay bills right now.

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I was in a similar situation and got so frustrated trying to reach TWC to check on my status! Busy signals for days until I found this service called Claimyr that got me through to an actual TWC agent in less than 10 minutes. They have a video showing how it works at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Their website is claimyr.com - it was honestly such a relief to actually talk to someone instead of getting busy signals for days. The agent was able to tell me exactly what was happening with my employer's response and my claim status.

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does this actually work? i've been trying to reach twc for 2 weeks now and keep getting disconnected after waiting on hold for like an hour

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Yes, it definitely works! I was skeptical too but it got me through right away. The TWC agent I talked to was able to see notes on my account that weren't showing up in the online portal.

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Zara Ahmed

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I tried this too after waiting for 3 days with no luck calling directly. Got through in about 15 minutes. The agent told me my employer had requested more time to respond but couldn't explain why I wasn't notified about the extension. At least I knew what was happening instead of being in the dark.

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Luca Esposito

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If ur employer doesn't respond it usually means auto-approval! But don't forget to keep doing your work searches (3 per week) and requesting payment on your assigned days even while waiting for a decision!!! Some people miss this and lose benefits they shouldve gotten.

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Thank you for the reminder about work searches! I've been doing them but wasn't documenting them properly - just fixed that today. Definitely don't want to mess up my claim over something like that.

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wait i thought they only give employers like 10 days to respond not a whole 2 weeks? anyone know the exact timeline?

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Nia Thompson

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The standard initial response time is 10-14 days (it varies slightly depending on the specific situation), but TWC can grant extensions in certain circumstances. The TWC Unemployment Insurance Law states that employers must respond to a Notice of Initial Claim within this timeframe, but they can request additional time if they need to gather more information. However, if they fail to respond without requesting an extension, the determination proceeds without their input.

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Anyone saying this is automatic approval is WRONG! My employer didn't respond and I still got denied because the investigator said i was fired for a good reason. I had to appeal and wait forever. Don't count on anything with TWC!!!

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StarSeeker

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This is true - no response doesn't guarantee approval. The investigator still has to determine if the separation was qualifying based on the information they have. Being fired for a one-time tardiness incident WITH notification should qualify, but it ultimately depends on how the investigator interprets Texas workforce rules about misconduct.

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UPDATE: Just checked my claim status online and it now says "pending adjudication" - does anyone know what that means exactly? Is that good or bad? The waiting is killing me.

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Nia Thompson

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Pending" adjudication means your claim is still under review. This is normal while waiting for the investigator to make a determination.'It s neither good nor bad - just means they'haven t made a decision yet. Keep requesting payments on schedule and doing your work searches. Once a determination is made, it will change to "either" eligible "or" ineligible. If Friday is the deadline for your employer, you might see movement early nextweek.

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I went through something very similar last year! My employer at a retail store fired me for what they called "attendance issues" even though I had only called in sick twice in 8 months (both times with doctor's notes). When TWC contacted them for their side of the story, they completely ignored the calls and missed their deadline. The investigator told me that since they didn't respond, the decision would be based on my documentation and statement. I got approved about a week after their deadline passed. The key thing that helped me was having all my documentation ready - I had copies of my sick notes, text messages to my supervisor, and even my timesheet showing I was rarely late. Keep your chin up! If you have good documentation showing you notified them about your car trouble and this was your first incident, that should work heavily in your favor. Just make sure to keep doing everything you're supposed to do (work searches, payment requests) while you wait.

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Leslie Parker

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That's really encouraging to hear! I do have good documentation - screenshots of the texts I sent my manager that morning explaining my car situation, plus I've never had any write-ups or warnings about attendance in my 2+ years there. It sounds like having that paper trail is really important. Did you have to do anything special once you got approved, or did the payments just start coming through automatically?

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Javier Gomez

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I'm going through almost the exact same situation right now! My employer at a small office fired me for what they called "unreliability" after I had to leave early one day due to a family emergency (which I had documented proof of). The TWC investigator interviewed me last Tuesday and said they'd contact my former employer. When I called to check status yesterday, they told me my employer has until Thursday to respond and hasn't called back yet. Reading everyone's responses here is giving me some hope - I was terrified that no response would automatically mean denial. I also have all my documentation saved including the emergency room paperwork and text messages to my supervisor. Fingers crossed for both of us! This whole process is so stressful when you're already dealing with job loss.

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Gael Robinson

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Oh wow, your situation sounds almost identical to mine! It's such a relief to know I'm not alone in this. The waiting and uncertainty is definitely the worst part - especially when you're already stressed about finances. Having that emergency room paperwork and text documentation should really help your case, just like everyone here has been saying. I'll keep my fingers crossed for both of us too! It sounds like we both have good documentation and legitimate reasons for our situations. Please update us when you hear back - I'd love to know how it turns out for you. We've got this! 💪

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Leo Simmons

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I work as a paralegal and handle employment law cases, so I see TWC situations like this regularly. Based on what you've described - being fired for a single tardiness incident after 2+ years of good attendance, especially with documentation that you notified your employer about the car emergency - this should qualify you for benefits. Texas law requires "misconduct connected with work" to disqualify someone, and isolated incidents typically don't meet that standard. If your employer doesn't respond by Friday's deadline, the investigator will make their determination based solely on your statement and evidence. While there's no guarantee, non-responsive employers usually result in approvals when the claimant has good documentation like you do. Keep requesting payments and doing work searches while you wait - don't let anything lapse during this process. The fact that you have text proof of notifying your manager puts you in a strong position.

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