TWC appeal stuck for a month - no response in mail or correspondence inbox

I've been through the TWC appeals process, and unfortunately, waiting longer than expected is pretty common these days, though over a month with zero acknowledgment is concerning. You should definitely call the TWC Appeals Department directly at 512-463-8011 rather than the general unemployment line. The twc appeal phone number is dedicated to handling appeal issues specifically, and they can check if your appeal was actually received and processed in their system. If you can't get through, try emailing appeals.status@twc.texas.gov to inquire about your case. Have you checked your twc correspondence inbox thoroughly? Sometimes notifications can appear there before you receive anything by mail. Log into your UBS account and look for a section labeled "Correspondence Inbox" where important documents are stored: https://apps.twc.texas.gov/UBS/security/logon.do For your upcoming hearing, be sure to save the twc hearing phone number they provide when you finally get your notice. Missing that call could result in a decision without your input. I wouldn't file another appeal yet as that might confuse the system, but if you can't reach anyone by phone after several attempts, you might want to fax a status inquiry to 512-475-2044 referencing your original appeal date and information. The texas unemployment appeal process can be frustratingly slow sometimes, but stay persistent!

Same EXACT thing happened to me last year!!! My appeal sat there for 6 WEEKS with no letters or anything showing up. TWC is a complete disaster with these appeals. Have you checked the "Appeal Status" section on the website? Sometimes it updates there even when nothing shows in correspondence.

Appeals are taking 4-6 weeks minimum right now before you'll get a hearing notice. The system is extremely backlogged. Whatever you do, DON'T file another appeal as that will just reset your place in line and cause confusion. Here's what you should do: 1. Call the TWC Appeals Department directly at 512-463-2826 (not the regular TWC number) 2. Check your correspondence inbox daily (sometimes notices appear with no email notification) 3. Keep requesting payments every two weeks even while waiting 4. Start gathering evidence for your case (final paystub, any communication about the layoff, witness contact info) The good news is that if you win your appeal, you'll get backpay for all the weeks you were eligible.

my cousin waited like 2 months for his appeal last yr lol its crazy how slow they r

I had the exact same issue but with a different reason - they said I didn't do enough work searches but I definitely did! My appeal took 7 weeks to get a hearing date and then another 3 weeks for the actual hearing. And then guess what? They canceled my hearing the day before and rescheduled it for 2 weeks later! The whole system is designed to make people give up. But don't give up! I eventually won my appeal and got all my backpay.

The TWC appeals process is completely broken in 2025. I waited 2 months for my hearing, and you know what? I found out they had been sending notices to my old address even though I updated it in the system THREE TIMES. The ONLY way I finally got through to a human was using Claimyr (claimyr.com). It got me through to an actual TWC agent in about 20 minutes after I'd been trying for weeks. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The agent was able to confirm my appeal was still active and update my contact info properly. Apparently there's a glitch where the appeals department doesn't always sync with the main system's contact updates.

Let me clear up a few things about the TWC appeal process that might help: 1. Appeals are currently backlogged about 6-8 weeks in Texas (not the 10 days they claim on the website) 2. By law, TWC must mail hearing notices at least 10 days before your hearing date 3. You can check your appeal status by calling 512-463-2826 AND using the automated system at 800-558-8321 and selecting option 2, then option 3 4. Keep filing your payment requests every two weeks - if you win, you'll get backpay 5. The TWC appeal success rate is actually around 30% right now, higher for layoffs vs. firings Also, very important: make sure your mailing address is current in BOTH your regular TWC account AND in the appeal system (they're separate systems). Many people miss hearings because notices go to old addresses.

they probly lost ur paperwork tbh... happend to my roomate last year

Has anybody noticed that TWC seems to "lose" a lot more appeals from restaurant workers? My theory is they're overwhelmed with cases from that industry since turnover is so high. When I finally got through to them, they found my appeal was sitting in some queue with a hundred others from food service workers.

Just to add some important info here: while you're waiting, make sure you're still doing your required 3 work search activities each week and documenting them. Even though you're not getting paid during appeal, if you win, they'll check if you met all requirements during the waiting period before issuing backpay. I've seen people win appeals but only get partial backpay because they couldn't prove work searches during the waiting period.

I went through something similar last year - filed my appeal in December and didn't hear anything until February! The silence is absolutely maddening, especially when you're stressed about money. A few things that helped me: 1. Try calling 512-463-2826 (Appeals Department) right at 8 AM when they open - I had better luck getting through early morning 2. Send a fax to 512-475-2044 with your appeal details. Include your full name, claim ID, date you filed the appeal, and ask for status update. I got a callback within 3 days after faxing 3. Double-check that your mailing address is correct in BOTH your regular TWC account AND the appeals system (they don't sync automatically) 4. Keep requesting payments every two weeks even though you're not getting them - this keeps your claim active The restaurant industry appeals seem to take longer (I worked at a catering company), but don't lose hope! When I finally got my hearing, the officer was fair and I won because I had documentation of the layoff. The backpay made the wait somewhat worth it. Hang in there - the system is broken but persistence pays off. Document everything and keep pushing!

I'm dealing with a very similar situation right now - filed my appeal in late December and it's been radio silence ever since. The stress of not knowing what's happening while bills pile up is absolutely brutal. One thing I discovered that might help: if you can't get through to the Appeals Department phone line, try calling the main TWC number (800-939-6631) and when you get to the menu, press 1 for English, then 1 for unemployment benefits, then 4 for "other questions." Sometimes they can at least confirm your appeal is in the system and give you a rough timeline. Also, I started keeping a detailed spreadsheet of every time I call, what number I used, and what happened (busy signal, disconnected, etc.). It sounds obsessive but it's helped me track patterns - like Tuesdays seem to have shorter wait times than Mondays. The most frustrating part is that they make it sound like 10 days on the website when everyone here is saying 6-8 weeks minimum. They really need to update their expectations so people aren't sitting there panicking after two weeks like we both did. Stay strong - from all these responses it sounds like persistence really does pay off, even though the system is completely broken right now.

I'm going through the exact same nightmare right now! Filed my appeal on January 15th after they denied me for "voluntary quit" when I was actually laid off from my retail job due to store closure. It's been almost 7 weeks and absolutely nothing - no letters, no emails, nothing in the correspondence inbox. What's really frustrating is that I called the regular TWC line probably 50 times before finding this thread and learning about the separate Appeals Department number. Finally got through to 512-463-2826 last week and they confirmed my appeal exists but said they're "extremely backlogged" and couldn't give me any timeline. The financial stress is killing me. I've been doing gig work just to pay rent but it's barely covering basics. At least now I know from everyone here that 6-8 weeks seems to be the actual timeline, not the ridiculous 10 days they claim. One thing I learned from calling around - make sure you're still certifying for benefits every two weeks even though you're not getting paid. The agent told me this keeps your claim "active" in their system and you'll need those certifications for backpay if you win. Thanks everyone for sharing your experiences. It helps to know we're not alone in this broken system!

I'm so sorry you're going through this - the uncertainty and financial stress while waiting for TWC to process appeals is absolutely brutal. I went through something very similar last year and the silence from their end is truly maddening. A couple of things that might help based on my experience: First, definitely try the Appeals Department direct line at 512-463-2826 that others mentioned, but also try the fax option at 512-475-2044. I had better luck with fax than phone calls - include your claim ID, the date you filed your appeal (January 7th), and request a status update. I got a response within 4 business days when I faxed. Second, since you mentioned you have documentation that you were laid off due to downsizing, start organizing all of that evidence now. Any emails from management about the downsizing, your final paystub, maybe even a letter from a coworker who can confirm the layoffs happened. Having everything ready will save you stress when you finally get your hearing notice. The restaurant industry layoff appeals seem to have a pretty good success rate from what I've seen, especially when you have documentation. The key is proving the separation was involuntary, which sounds like you can do. Keep requesting payments every two weeks even though you're not getting them - this keeps your claim active for backpay purposes. And definitely don't file a second appeal as that could reset your place in line. The 6-8 week timeline people are mentioning here seems accurate based on current conditions. It's way longer than their website claims, but at least now you have a realistic expectation. Hang in there!

I'm going through the exact same situation right now and it's absolutely maddening! Filed my appeal January 12th for a wrongful "voluntary quit" determination (I was actually terminated due to "restructuring" at my office job) and it's been complete radio silence for over 6 weeks. What's helped me stay somewhat sane during this nightmare: 1. I finally got through to the Appeals Department at 512-463-2826 after calling at exactly 8 AM on a Tuesday. The agent confirmed my appeal is in their system but warned me they're seeing 8-10 week processing times currently (so much for their "10 days" claim on the website). 2. Started keeping a detailed log of every interaction - dates, phone numbers tried, outcomes. It helps me feel like I'm doing something productive instead of just waiting helplessly. 3. Been continuing to request payments every two weeks even though I'm not receiving them. The agent said this is crucial for getting backpay if I win. 4. Organized all my documentation in a folder - termination letter, emails about the restructuring, final paystub, etc. Being prepared for the eventual hearing helps me feel more in control. The financial stress is brutal and I've had to pick up freelance work to survive, but reading everyone's experiences here gives me hope. It sounds like persistence really does pay off, even though the system is completely broken. Stay strong - we're all fighting the same bureaucratic nightmare together! At least now you know the realistic timeline is 2+ months, not the fantasy 10 days they advertise.

I'm really sorry you're dealing with this - the complete silence from TWC after filing an appeal is absolutely nerve-wracking, especially when you're worried about basic expenses like rent. Based on what I'm seeing from everyone else's experiences here, the unfortunate reality is that TWC appeals are taking 6-10 weeks right now, despite what their website claims about 10 days. Your January 7th filing date puts you right in that timeframe where you should be hearing something soon. A few things that might help while you wait: 1. Try calling the Appeals Department directly at 512-463-2826 first thing in the morning (8 AM seems to work best based on other comments here). They can at least confirm your appeal is in their system. 2. Double-check that your mailing address is correct in BOTH your regular TWC account AND the appeals system - apparently they don't sync automatically and missed hearings due to wrong addresses are common. 3. Keep doing your payment requests every two weeks even though you're not getting paid. This keeps your claim active for backpay purposes if you win. 4. Start gathering all your documentation now - emails about the downsizing, final paystub, anything that proves you were laid off rather than quit. Restaurant layoff appeals tend to have good success rates when properly documented. The system is definitely broken and the wait is brutal, but don't give up. From what others are sharing, persistence really does pay off. Hang in there!

I'm really sorry you're going through this - the TWC appeals process is incredibly frustrating right now and your situation sounds all too familiar. I went through something similar about 6 months ago and the waiting period was absolutely brutal. Here's what I learned from my experience that might help: 1. **Call timing matters**: Try calling 512-463-2826 (Appeals Department) at exactly 8:00 AM when they open. I had much better luck getting through in the first 15 minutes of their day. 2. **Fax is surprisingly effective**: Send a status inquiry to 512-475-2044 with your claim ID, appeal date (Jan 7), and request for status update. Include your phone number. I got a callback within 3 business days after weeks of failed phone attempts. 3. **Keep requesting payments**: Even though you're not getting them, continue requesting every two weeks. This keeps your claim active and is required for backpay if you win. 4. **Document everything**: Since you mentioned you have emails about the downsizing, gather all of that evidence now. Restaurant/hospitality layoffs actually have decent success rates when properly documented. The current realistic timeline seems to be 8-12 weeks based on what I'm seeing, not the misleading "10 days" on their website. Your January 7th filing puts you right around when you should start hearing something soon. Don't file another appeal - that will reset your place in line. The system is completely broken but persistence does pay off. I eventually won my case and got full backpay. Hang in there!

I'm dealing with almost the exact same situation and it's been driving me crazy! Filed my appeal on January 3rd after they wrongfully classified my separation as "voluntary quit" when I was actually laid off from my marketing job due to company downsizing. It's now been over 8 weeks with absolutely zero communication - no letters, no emails, nothing in the correspondence inbox. What finally helped me get some answers was calling 512-463-2826 (the Appeals Department direct line) at exactly 8:00 AM on a Wednesday morning. After about 15 minutes on hold, I actually got through to a real person who confirmed my appeal was in their system but warned me they're currently seeing 10-12 week processing times due to massive backlogs. She also told me something important that I hadn't seen mentioned much - make sure your address is updated in BOTH the regular TWC system AND the appeals system because they don't automatically sync. Apparently a lot of people miss their hearings because notices get sent to old addresses. I know the financial stress is absolutely brutal while waiting. I've had to take on freelance work just to keep my head above water. But after reading everyone's experiences here, it seems like persistence really does pay off eventually. Restaurant/hospitality layoffs in particular seem to have good success rates when you have proper documentation of the downsizing. Keep requesting those payments every two weeks even though you're not getting them - that's crucial for backpay if you win. And definitely don't file a second appeal as that will just reset your place in the queue. Hang in there!

I'm going through the exact same nightmare and it's honestly a relief to find this thread! Filed my appeal on January 10th after they wrongly denied me for "misconduct" when I was actually laid off from my customer service job due to budget cuts. It's been almost 7 weeks of complete silence - no letters, emails, nothing. The stress of not knowing what's happening while bills pile up is absolutely crushing. I've been doing Uber Eats just to keep the lights on, but it's barely covering basics. Reading everyone's experiences here has been incredibly helpful though. I had no idea about the separate Appeals Department number (512-463-2826) or that I should be faxing status inquiries to 512-475-2044. I've been banging my head against the wall calling the main TWC line for weeks! Also didn't realize I needed to keep requesting payments during the appeal - I stopped doing that thinking there was no point. Going to start that backup immediately based on everyone's advice about backpay. The fact that everyone is saying 8-12 weeks is the realistic timeline (not 10 days like their lying website claims) actually gives me some peace of mind. At least now I can stop checking my mailbox obsessively every single day. Going to try calling Wednesday at 8 AM sharp and also send that fax this week. Thanks everyone for sharing your experiences - knowing I'm not alone in this broken system helps more than you know!

I'm really sorry you're going through this - the TWC appeals process is absolutely broken right now and your situation is unfortunately very common. I filed my appeal back in November and didn't hear anything for over 10 weeks, so I completely understand the stress and frustration you're feeling. Here are a few things that helped me finally get some movement on my case: 1. **Call the Appeals Department directly at 512-463-2826** - Don't waste time with the main TWC number. Try calling right at 8:00 AM when they open for the best chance of getting through. 2. **Send a fax to 512-475-2044** - Include your full name, claim ID, the date you filed your appeal (January 7th), and request a status update. I actually got a response to my fax faster than phone calls. 3. **Double-check your address in BOTH systems** - The regular TWC account and appeals system don't sync addresses automatically. Many people miss hearings because notices go to old addresses. 4. **Keep requesting payments every two weeks** - Even though you're not getting paid, this keeps your claim active for backpay purposes if you win. The realistic timeline right now seems to be 8-12 weeks based on everyone's experiences, not the ridiculous "10 days" they claim on their website. Your January 7th filing date means you should hopefully hear something within the next few weeks. Restaurant layoffs actually have pretty good success rates when you have documentation of the downsizing. Make sure you have all your emails from management about staff reductions organized and ready. Don't give up - I know the financial stress is brutal, but I eventually won my case and got full backpay. The system is completely broken but persistence does pay off!

I'm so sorry you're dealing with this - I went through almost the exact same situation last year and know how incredibly stressful the silence can be, especially when rent is due! A few things that really helped me: **Try the Appeals Department direct line at 512-463-2826 at exactly 8:00 AM** - I had much better luck getting through in the first 15 minutes after they open rather than calling the main TWC number. **Send a fax to 512-475-2044** with your claim ID, appeal date (Jan 7th), and request for status update. I know it sounds old school, but I actually got a callback within 3 days after weeks of failed phone attempts. **Double-check your mailing address** in BOTH your regular TWC account AND the appeals system - they don't sync automatically and many people miss hearings because notices go to outdated addresses. The realistic timeline right now seems to be 8-12 weeks based on everyone's experiences here, not the misleading "10 days" on their website. Your January filing means you should hopefully hear something soon. For restaurant layoffs specifically, keep all those emails from your manager about the downsizing organized - documentation of involuntary separation tends to have good success rates in appeals. And definitely keep requesting payments every two weeks even though you're not getting them - this keeps your claim active for backpay if you win. I know the financial stress is brutal, but don't give up! I eventually won my case and got full backpay for all the weeks I was waiting. The system is broken but persistence really does pay off.