TWC appeal hearing decision taking forever - standard wait time?

Same thing happened with me. Took almost 3 weeks to get decision after hearing. TWC is slow with everything 🙄

Thanks for sharing your experience. 3 weeks feels like forever when you're waiting on money! Did you do anything to speed it up or just wait it out?

The official timeframe for TWC to issue appeal decisions is 14-21 days, but they can sometimes take up to 30 days depending on their backlog and the complexity of your case. Your best bet is to continue checking your TWC account online and watching for mail. The decision will come as a written determination letter both in your correspondence inbox on the portal and through regular mail.\n\nDon't panic about the two-week mark - that's actually pretty normal. If you haven't received anything after 3 weeks, then it might be worth trying to contact them for a status update.

Thank you so much for the detailed info! That helps calm my nerves a bit. I'll try to be patient a little longer.

Does anyone know if they send the decision by email too or just regular mail?? I had my hearing 10 days ago and Im checking my email like crazy every hour but nothing!!! My landlord is already threatening eviction and I need to know if im getting paid or if I need to borrow money from family ugh this is so stressful

They don't typically send decisions by email - they'll post it to your TWC account correspondence inbox AND mail a physical copy. Make sure you're logging into your TWC account and checking the correspondence tab, not just your email. The online portal usually gets updated first before the physical mail arrives.

Omg thank you!!! I was checking the wrong place this whole time! I'll look at correspondence tab right now

my case took 5 weeks after the hearing and i had to keep calling them. the system is a joke tbh

I went through an appeal hearing back in January and it was incredibly frustrating trying to get updates. After waiting for 2.5 weeks with no response, I finally got through to a TWC representative by using Claimyr (claimyr.com). They have a service that helps you bypass the hold times when calling TWC - basically they wait on hold for you then call you when a representative is available. Saved me hours of frustration. I watched their demo video (https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh) and was skeptical at first, but it actually worked great.\n\nThe TWC rep told me that my decision had already been made but was waiting in the queue to be processed and mailed. Two days after I called, the decision showed up in my correspondence inbox. Sometimes just checking on the status seems to move things along faster.

That's really helpful, I hadn't heard of that service before. I might try it if I don't hear anything by the end of this week. I've tried calling TWC directly before and it's always busy signals or disconnections after waiting forever.

To directly answer your question - TWC is supposed to issue appeal decisions within 14-21 days, but they're frequently running behind schedule. In my experience helping clients with appeals, around 70% get their decisions within 3 weeks, and most of the rest by 4 weeks. Very rarely do they take longer than that.\n\nOne important thing to know: Even after a decision is made, there's sometimes a delay before it shows up in your correspondence inbox on the TWC portal. And then another delay before benefit payments would resume if the appeal was decided in your favor. So if you win your appeal, don't expect money to show up immediately - you'll likely need to request payment for the eligible weeks once your claim is reactivated.\n\nIf you reach the 3-week mark with no decision, I'd recommend trying to contact them for a status update. Sometimes just inquiring can help move your case along.

This is good info. When I finally got my decision it took another week before I actually got paid even tho I won my appeal. So frustrating!!

WAIT SO EVEN IF U WIN THE APPEAL U DONT GET PAID RIGHT AWAY???? Are u kidding me!!!! I thought once they decide in ur favor they automatically send all the back pay! This is ridiculous!!

Unfortunately that's correct. Even after a favorable decision, you typically need to request payment for any eligible weeks, and the system has to process those requests. Back pay doesn't automatically deposit - the appeal just makes those weeks eligible for payment, but the payment process is separate. It's definitely frustrating, but knowing how the process works can help you set realistic expectations.

Update: Just got my decision letter today! It's been exactly 17 days since my hearing. The decision was in my favor (yay!) but now I'm confused about what happens next. The letter says my claim has been

Congratulations on winning your appeal! Yes, you'll need to request payment for all eligible weeks. Log into your TWC account and look for the option to request payment for previous weeks. You should be able to submit payment requests for all the weeks that were in question during your appeal period. After you submit those requests, it typically takes 2-3 business days for the payments to process if direct deposit is set up (longer for debit card or paper checks).\n\nIf the system doesn't allow you to request payment for some reason, you might need to call TWC to have them manually release those weeks for payment. Good luck!

Congratulations on winning your appeal! That's such a relief after all that waiting. For requesting payment for the back weeks, you'll want to log into your TWC account and look for the "Request Payment" section. You should be able to see all the weeks that are now eligible for payment and request them individually. Make sure to request payment for ALL the weeks that were held up during the appeal process - sometimes people miss a week or two and then have to call to get it sorted out later. If you run into any issues with the system not letting you request certain weeks, that's when you'd need to call TWC to have them manually release those payments.

Congrats on winning your appeal! That's awesome news after all that stress and waiting. Just to add to what others have said - when you're requesting payment for those back weeks, make sure you have your work search activities documented for each week if Texas requires it (some appeal situations might have different requirements). Also, if you had any part-time work or other income during those weeks, make sure to report it accurately when you request payment. The last thing you want is another issue to delay your payments! Hope you get your money soon and can catch up on bills.

That's fantastic news, Keisha! Congratulations on winning your appeal - 17 days is right in that normal window everyone mentioned. It's such a huge relief when you finally get that decision letter, especially after all the stress of waiting and worrying about rent. Just to add to the great advice already given about requesting those back payments - when you log in to request payment for the eligible weeks, don't be surprised if the system seems a bit slow or glitchy at first. Sometimes after an appeal decision the system takes a day or two to fully update and show all the weeks you're eligible for. If you can't see all the weeks right away, try logging out and back in or waiting until the next day before calling TWC. Also make sure to check that your direct deposit info is still current in your account settings - you don't want any delays because of outdated banking information! Hope you get those payments processed quickly and can finally catch up on everything. Keep us posted on how it goes!

Huge congratulations Keisha! 🎉 That's such amazing news after all the stress and uncertainty you've been dealing with. 17 days is actually pretty reasonable based on what everyone shared about typical wait times. I'm so happy the decision went in your favor! It looks like your message got cut off where you mentioned the letter says your claim has been... what? I'm curious what the next steps are since others mentioned you'll need to request payment for those back weeks. Thanks for updating us - I know there are probably others following this thread who are in similar situations and it really helps to see someone get a positive outcome. Hopefully you can get those payments requested and processed quickly so you can finally catch up on rent and everything else. Keep us posted on how the payment request process goes!

Congratulations Keisha! That's incredible news - I'm so happy your appeal was decided in your favor! 🎉 17 days is right within that normal timeframe everyone mentioned, even though I'm sure it felt like forever while you were waiting and stressing about rent. It looks like your message got cut off though - you said the letter mentions your claim has been... what exactly? I'm really curious about the next steps since I might be dealing with something similar soon. Based on what others have shared, it sounds like you'll need to log into your TWC account and manually request payment for all those back weeks that were on hold during the appeal. Definitely don't assume the money will just automatically show up - you'll want to be proactive about requesting those payments as soon as the system lets you. Thanks so much for keeping us all updated throughout this process! It's really encouraging to see a positive outcome, and I know others following this thread will appreciate hearing how it all worked out. Hope you can get those payments processed quickly and finally get caught up on everything!

Congratulations Keisha! That's fantastic news! 🎉 I'm so relieved for you that the appeal went in your favor after all that waiting and stress. 17 days is right in that normal timeframe everyone was discussing. I noticed your message got cut off - you mentioned the letter says your claim has been... what exactly? I'm curious about the next steps since I might be in a similar situation soon. From what others have shared, it sounds like you'll need to log into your TWC account and actively request payment for all those back weeks that were held up during the appeal process. Make sure to check that all your account info (especially direct deposit details) is current before submitting those payment requests. Thanks for keeping us updated throughout this whole process - it's really encouraging to see someone actually get a positive outcome! Hope you can get those payments processed quickly and finally catch up on rent and everything else. Please let us know how the payment request process goes!

Congratulations Keisha! That's such wonderful news! 🎉 I'm so happy your appeal was decided in your favor after all that waiting and stress about rent. 17 days is actually pretty good timing based on what everyone was saying about the normal timeframe. I noticed your message got cut off though - you mentioned the letter says your claim has been... what exactly? I'm really curious about the next steps since I might be facing a similar situation myself. From reading all the advice here, it sounds like you'll need to log into your TWC account and manually request payment for those back weeks that were on hold. Don't expect the money to just automatically appear - you'll need to be proactive about submitting those payment requests. And definitely double-check that your direct deposit info is still current before you do! Thanks so much for keeping everyone updated throughout this whole process. It's really encouraging to see someone actually get a positive outcome after going through all this uncertainty. Hope you can get those payments processed quickly and finally catch up on everything!

Congratulations Keisha! 🎉 That's such amazing news after all that stress and waiting! I'm so happy your appeal was decided in your favor - what a relief that must be, especially with rent due and everything. 17 days is right in that normal window everyone mentioned, though I'm sure it felt like an eternity while you were worrying. I noticed your message got cut off at the end though - you said the letter mentions your claim has been... what exactly? Really curious to hear what the next steps look like! From all the helpful advice in this thread, it sounds like you'll need to log into your TWC account and manually request payment for all those back weeks that were held up during the appeal. Just remember it won't happen automatically - you'll need to submit those payment requests yourself. Hope you can get everything processed quickly and finally catch up on bills! Thanks for keeping us all updated throughout this whole process - it's really encouraging to see a positive outcome! 💪

Congratulations Keisha! 🎉 That's fantastic news that your appeal was decided in your favor! I can only imagine the relief you must be feeling right now after all that stress and uncertainty. 17 days is right within that normal timeframe everyone was talking about, though I know it probably felt like forever while you were waiting. I noticed your message got cut off right at the important part - you mentioned the letter says your claim has been... what? I'm really curious to know what comes next! From all the great advice shared here, it sounds like you'll need to log into your TWC account and manually request payment for all those back weeks that were on hold during the appeal. Make sure to double-check that your direct deposit information is current before you submit those requests - you don't want any delays because of outdated banking info! Thanks so much for keeping us all updated throughout this whole process. It's really encouraging for everyone else going through similar situations to see that the system does actually work eventually, even if it takes longer than we'd like. Hope you can get those payments processed quickly and finally catch up on rent and everything else! 💪

Congratulations Keisha! 🎉 That's absolutely wonderful news that your appeal was decided in your favor! I'm so relieved for you after all that waiting and stress, especially with rent being due. 17 days is actually pretty good timing based on what everyone mentioned about the typical 14-21 day window. I noticed your message got cut off though - you said the letter mentions your claim has been... what exactly? I'm really curious about what the next steps look like since I might find myself in a similar situation at some point. From all the helpful advice shared in this thread, it sounds like you'll need to log into your TWC account and actively request payment for all those back weeks that were held up during the appeal process. The money won't just automatically appear - you'll need to manually submit payment requests for each eligible week. And definitely make sure your direct deposit information is current before you start requesting payments so there aren't any delays! Thanks so much for keeping everyone updated throughout this whole ordeal. It's really encouraging to see someone actually get a positive outcome and know that persistence pays off. Hope you can get those payment requests submitted and processed quickly so you can finally catch up on everything! Please let us know how it goes! 💪

Congratulations Keisha! 🎉 That's amazing news that your appeal was decided in your favor! I can only imagine the relief you must be feeling after all that stress and waiting, especially with rent due. 17 days is actually right in that normal timeframe everyone mentioned. I see your message got cut off - you said the letter mentions your claim has been... what? Really curious to hear what the next steps are! From all the helpful advice in this thread, it sounds like you'll need to log into your TWC account and manually request payment for those back weeks. Make sure your direct deposit info is current before submitting those requests! Thanks for keeping us updated throughout this whole process - it's really encouraging to see a positive outcome. Hope you get those payments processed quickly and can finally catch up on everything! 💪