TWC appeal for separation issues - what does this status mean??
I just had my appeal hearing with TWC on Wednesday about separation issues from my retail job. Now my account just shows 'Appeal - Pending Resolution' with no other information. I'm so confused because during the hearing the examiner didn't really say what would happen next or when I'd get an answer. It's been 2 days and I'm getting anxious since rent is due next week. Has anyone been through the separation appeal process recently? How long does it take to get a decision and what does 'pending resolution' actually mean for my payments?
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Isabel Vega
'Pending Resolution' just means they haven't made their final decision yet. After your appeal hearing for separation issues, the hearing officer typically needs 7-14 business days to review all testimony and evidence before issuing a written determination. You should receive their decision in the mail, and it will also eventually show up in your online account. The good news is that if the decision is in your favor, TWC will release any back payments they've been holding while your case was under appeal.
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Laila Prince
•7-14 BUSINESS DAYS?? That's like 3 weeks! I thought they'd decide right after the hearing. So there's literally nothing I can do but wait? My landlord isn't going to care about TWC's timeline...
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Dominique Adams
i had mine in january took almost 3 weeks to get the decision. sucked waiting but ended up being approved. check ur correspondence inbox everyday thats where mine showed up first before i got the mail
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Laila Prince
•Thanks for the tip about checking correspondence. Did you have to request payments during those 3 weeks of waiting? I'm worried about doing something wrong.
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Marilyn Dixon
The TWC system is SO frustrating! I had my separation appeal back in November and waited almost a MONTH for the decision! Then when I finally got approved, it took another 2 weeks for them to release my backpay. The whole system seems designed to make people give up. I called literally 47 times trying to get updates and always got busy signals or disconnected.
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Louisa Ramirez
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TommyKapitz
Important: You need to continue requesting payment every two weeks even while waiting for your appeal decision! Many people miss this step and it causes more problems. If your appeal is approved, you'll only get paid for weeks you properly requested payment for. As for timing, separation issues can take 10-21 days for a decision because the hearing officer has to review all testimony, check employer records, and write up detailed findings of fact to support their decision.
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Laila Prince
•Omg thank you - I had no idea I still needed to request payments! My claim status just shows "pending" so I thought requests wouldn't matter. I'll make sure to keep doing that.
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Angel Campbell
Was it a telephone hearing or in-person? My brother had his appeal last year and the judge actually told him at the end of the call that he was approving the claim but it still took like 10 days to show up in the system.
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Laila Prince
•It was a telephone hearing. The examiner didn't give any hint about which way they were leaning. Just thanked us for our testimony and said we'd be notified of the decision.
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Angel Campbell
•That's pretty normal then. They usually don't tell you during the call. My brother got lucky I guess.
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Payton Black
Just wondering - what kind of separation issue was your appeal about? Misconduct or voluntary quit? I'm asking because I've noticed misconduct appeals seem to take longer than quit-related ones. In my case (voluntary quit for good cause), I got my decision in exactly 8 business days. My friend who had a misconduct appeal waited almost a month.
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Laila Prince
•It's a misconduct issue. My employer is claiming I was terminated for violating company policy, but I never received any warnings and the "violation" was something everyone did with manager approval. Now I'm really worried it's going to take forever to resolve.
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Payton Black
•That definitely sounds like something that could go in your favor! Misconduct cases usually require documented progressive discipline. If they can't show they warned you about this "violation" before, you have a good chance. Good luck!
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Harold Oh
mine took 12 days back in ferbuary. check ur mail everyday thats how i found out i won my apeal. good luck hope u get ur money!!
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Isabel Vega
•That's a good point about checking your physical mail. The decision will be sent both electronically to your correspondence inbox AND via USPS mail. Sometimes the physical mail arrives first.
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