TWC appeal decision received - can't tell if I won? Status unchanged
I've been fighting this appeal with TWC for almost 2 months now. They finally sent me a decision letter yesterday (checked my mailbox this morning). The letter has some confusing legal language about "reversed initial determination" and "eligible for benefits as of 03/12/2025" but I'm not sure if that means I actually won or not??? When I log into my TWC account online, everything still shows the same status as before - "disqualified" and no payment has been processed. I'm completely confused. Does anyone know how to interpret these appeal results and how long it takes for my account to update if I did win? Getting really anxious about this since my rent is due next week and I was counting on this backpay.
23 comments


Donna Cline
Yes!!! You definitely won! "Reversed initial determination" means they overturned their first decision that denied you benefits. And if it says "eligible for benefits" with a date, that's EXACTLY what you want to see! The online system takes 3-5 business days to update after appeal decisions are processed. Don't panic about your status still showing disqualified - that's normal. Call them tomorrow morning to confirm when your payment will be processed. Congrats!
0 coins
Lucas Parker
•Oh thank god!! That's such a relief! Do you think calling will actually help speed things up? I've tried calling TWC like 20 times in the past and never got through.
0 coins
Harper Collins
it took mine like 10 days to update after i won my appeal dont panic the systems are slow af
0 coins
Lucas Parker
•10 days?! Ugh that's ridiculous. Did you get all your back payments at once or did they trickle in?
0 coins
Kelsey Hawkins
Reversed initial" determination definitely means your appeal was successful. The initial determination was the disqualification, and now'they ve reversed that. "The eligible as of" 03/12/2025 date is important -'that s the effective date from which'you ll receive benefits.'TWC s system typically takes 5-7 business days to update your online status after an appeal decision. You should "see" eligible "replace" disqualified soon, and then payments will process for any weeks'you ve already (requested if'you ve been submitting payment requests all)along . If you'haven t been requesting payments during your appeal,'you ll need to contact TWC immediately to request backdating those requests.'Don t wait for the system to update - call them to make sure everything is inorder.
0 coins
Dylan Fisher
•this is right but dont EXPECT 5-7 days... sometimes its WAYYYY longer. my sisters took like 3 weeks after she won her appeal. TWC is so backed up it's crazy.
0 coins
Edwards Hugo
I had the exact same experience back in January! "Reversed determination" is definitely good news - you won. But yes, their system is incredibly slow to update. I got so frustrated trying to get through to someone at TWC to confirm when I'd actually get paid. After two days of constant busy signals, I used Claimyr.com to get through to a TWC agent in about 20 minutes. They have this system that holds your place in line and calls you when an agent is available. You can see how it works in their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The agent I spoke with was able to expedite my payment processing after I explained my situation with the appeal decision. Might be worth trying if you need this resolved quickly for your rent.
0 coins
Lucas Parker
•Wow I've never heard of this service before. Thank you! I'm definitely gonna try it tomorrow morning. I NEED to know exactly when this money is coming in.
0 coins
Gianna Scott
DONT CELEBRATE YET!!!! I got a letter that SOUNDED positive but actually wasnt and wasted 2 more weeks thinking id won when i hadnt. Make sure the letter SPECIFICALLY says youre approved for benefits not just that they "reconsidered" something. TWC is NOTORIOUS for confusing language!!!!!!!
0 coins
Kelsey Hawkins
•This is partially correct - the language can sometimes be confusing. However, the OP specifically mentioned their letter stated "eligible for benefits as of 03/12/2025" which is clear approval language. A "reversed determination" combined with an eligibility date is definitive language indicating a successful appeal. There's a difference between reconsideration notices (which can be ambiguous) and final appeal decisions (which use the specific terminology the OP mentioned).
0 coins
Alfredo Lugo
I won my appeal last year and it sounds exactly like what happened to me. The system took about a week to update, and then all my back payments came in a single lump sum direct deposit. It was such a relief! Just make sure you've been filing your payment requests every two weeks during the appeal process. If you haven't, contact TWC immediately because you'll need to get those backdated. One thing though - check if your letter mentions any "overpayment waiver" or anything about paying back any money. Sometimes they'll say you're eligible but still require repayment of certain weeks depending on your specific situation. Just want to make sure you're fully covered!
0 coins
Lucas Parker
•Thank you! I have been submitting my payment requests every two weeks like clockwork, even though it felt pointless while disqualified. No mention of overpayments in the letter thankfully. Just anxious about when the money will actually hit my account. Landlord isn't the most understanding person...
0 coins
Dylan Fisher
i had this happen last month!!!!! took 8 days for my account to update and then the money came 2 days after that. the system is sooooo slow but u definitely won ur appeal!!!
0 coins
Donna Cline
So I just want to clarify based on some comments here - what you're describing is 100% a successful appeal. The important phrases are "reversed initial determination" and "eligible for benefits as of [date]". That combination is only used when your appeal was successful. While the system update is slow, you can take action. If you need this resolved quickly, try calling the Appeals Department directly at 512-463-2800 rather than the main TWC number. They can often provide more specific information about payment timing and may be able to expedite updates to your account in urgent cases.
0 coins
Lucas Parker
•Thank you for that direct number! Will definitely try that along with the Claimyr service someone mentioned above. Just need to know when I can expect the money so I can talk to my landlord.
0 coins
Gianna Scott
my bro had his appeal approved but when he FINALLY got to talk to TWC they said he needed to send in MORE documentation for the weeks he wanted backpay for! make sure u check if theres any extra hoops they want u to jump thru!!!
0 coins
Sydney Torres
When I won my appeal last year it took almost 2 weeks for the system to update but then like magic it suddenly showed eligible and I got all my backpay in one big deposit like 3 days later. The weirdest part was my online account still showed old disqualification messages in some places even after I got paid! Their system is so outdated. Congrats on winning btw, those appeal hearings are stressful af.
0 coins
Lucas Parker
•The hearing was terrible! My former employer totally lied about why I was let go. So glad the appeal examiner saw through it. Just wish this final part wasn't so stressful too.
0 coins
PixelPioneer
Hey Lucas, I went through almost the exact same thing last summer! Got my appeal decision letter with that same "reversed initial determination" language and was so confused. Turns out it definitely means you won - they're just using fancy legal speak. The "eligible for benefits as of 03/12/2025" is the key part - that's your green light! I know the waiting sucks especially when rent is due, but from my experience the backpay usually comes pretty fast once the system finally updates. Mine took about 6 business days for the status to change online, then got a huge direct deposit 2 days later covering all the weeks I'd been requesting during the appeal. Since you've been filing your payment requests this whole time (smart move!), you should be all set once it processes. The system lag is frustrating but totally normal. Try that direct appeals number someone mentioned - they were way more helpful than the main line when I called.
0 coins
Grace Thomas
•This is so reassuring to hear from someone who went through the same thing! 6 business days for the status update actually sounds pretty reasonable compared to some of the horror stories I've been reading online. Did you have to do anything special when you called the appeals number or did they just confirm everything was processing normally? I'm definitely going to try calling tomorrow morning. Thanks for sharing your experience!
0 coins
Oliver Becker
Congratulations on winning your appeal! That "reversed initial determination" language combined with "eligible for benefits as of 03/12/2025" is definitely TWC-speak for "you won." I know it's frustrating that your online account hasn't updated yet, but that's completely normal - their systems are notoriously slow. Since your rent is due next week, I'd recommend trying multiple approaches: call that direct appeals number (512-463-2800) that someone mentioned, and maybe also try the Claimyr service to get through to a regular agent. Sometimes having TWC confirm over the phone that everything is processing can give you peace of mind, and occasionally they can expedite things in urgent situations. The good news is that since you've been filing your payment requests throughout the appeal process, you should get all that backpay in one lump sum once it processes. Most people I know who won their appeals got their money within 7-10 days of receiving the decision letter. Hang in there - you're almost at the finish line!
0 coins
Connor Murphy
•This is exactly what I needed to hear! Thank you so much Oliver. I've been so stressed about this whole process and your explanation really helps put things in perspective. I'm definitely going to try both the direct appeals number and that Claimyr service first thing tomorrow morning. It's such a relief to know that 7-10 days is pretty typical - I can work with my landlord on a few extra days if needed. I just needed to know there was actually light at the end of this tunnel. Really appreciate everyone's help in this thread!
0 coins
Maya Jackson
Hey Lucas! Just wanted to add my experience to help ease your mind. I won my TWC appeal back in December and got almost the exact same letter with that "reversed initial determination" language - it's definitely confusing but you absolutely won! The "eligible for benefits as of 03/12/2025" is the money line (literally). My online status took about 9 days to flip from disqualified to eligible, which was agonizing, but then I got a massive direct deposit covering 6 weeks of backpay all at once. Since you've been smart about filing your payment requests throughout the appeal, you're going to get a nice chunk of change once it processes. For what it's worth, I had good luck calling right at 8am when they open - sometimes you can get through on the first try. And definitely mention that you have rent due soon when you talk to them. They can't magically speed up the computer systems, but sometimes they can at least give you a more specific timeline or confirm that everything looks good on their end. Congrats on winning your appeal - the hardest part is behind you!
0 coins