Can I see if I won my TWC appeal before mail arrives? Payment status indicators?
I just had my TWC appeal hearing last week (employer contested my claim saying I quit but I was actually laid off). The judge said they'd mail the decision but that could take forever! Is there a way to know the outcome before I get the letter? Would my payment status change to "processing" in my account if I won? It says I can't view the determination as PDF and have to wait for mail, but I'm desperate to know if I can start planning on getting those back payments. Has anyone figured out how to check appeal results online or through Tele-Serv?
37 comments


Joy Olmedo
Yes, your payment status is the best indicator before the determination letter arrives. If you log into your TWC account and see your previously denied weeks change to 'pending' or 'processing' status, that's a good sign you won the appeal. Also check your correspondence inbox daily - sometimes the determination letter shows up there before you get the physical mail. Another option is to call Tele-Serv (800-558-8321) and select the option to check payment status. If your payments are processing, the system will tell you.
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Kingston Bellamy
â˘Thank you! That's exactly what I needed to know. I've been checking obsessively but nothing has changed yet. It's been 6 business days since the hearing. Is that normal or should I be worried?
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Isaiah Cross
congrats on fighting back!! my cousin won his appeal but didnt know for like 2 weeks til the letter showed up. check ur payment status page everyday thats how he knew somethin changed
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Kingston Bellamy
â˘Thanks! Did he get back pay for all the weeks that were denied while he was waiting for the appeal? I'm worried about the 3 months of payments I've missed during this fight.
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Kiara Greene
When I won my appeal last year, I could tell something changed because my payment request status suddenly showed "pending payment" instead of "not paid/denied" for all my previous weeks. This happened about 9 days after my hearing, but before I received the official determination letter in the mail. The timing varies depending on the TWC office's workload and the complexity of your case. Important: Once you see that change, it typically takes 2-3 business days for the money to hit your account. If you elected direct deposit, check your bank account daily. If you have the TWC debit card, check that balance online. I recommend calling TWC directly to check on your appeal status. You might get disconnected multiple times, but it's worth the effort to get confirmation. The Tele-Serv automated system won't tell you about the appeal decision specifically, but it will tell you if payments are processing.
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Kingston Bellamy
â˘This is so helpful! I'm using direct deposit and have been checking both my account and the TWC portal constantly. Do they process all the back payments at once or one week at a time? I need to budget for some overdue bills.
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Evelyn Kelly
If you won they should start processing all your back payments at once, but they might take a few days to show up. After my appeal hearing i could tell i won cuz my account went from $0 to showing me all the weeks i claimed during the appeal (like $4700 total). i got super excited but then had to wait another week for the money to actually hit my account lol
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Kingston Bellamy
â˘$4700 would be amazing right now! I'm owed about $5200 in back benefits if I win. Did they take taxes out automatically or is that something I need to worry about later?
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Paloma Clark
Honestly, calling TWC is your best bet, but we all know how IMPOSSIBLE that is!!! I spent THREE WEEKS trying to get thru after my appeal and kept getting busy signals or disconnected!! SO FRUSTRATING!!! I finally used this service called Claimyr that got me connected to a TWC agent in less than 20 minutes! They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Their website is claimyr.com and it was totally worth it to find out my appeal status without waiting for the mail. The agent was able to tell me the decision had been made and my payments would start processing.
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Heather Tyson
â˘does this actually work? i thought those services were all scams. has anyone else tried it?
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Joy Olmedo
To answer your specific questions from above: 1. Yes, they process all back payments at once if you win your appeal, but it might take 3-5 business days for everything to hit your account. 2. Regarding taxes: It depends on what you selected when you first filed your claim. If you opted for taxes to be withheld, they'll take out 10% federal tax from each payment. If you didn't select that option, you'll need to plan for taxes when you file next year. 3. The normal timeframe for appeal decisions is 7-14 business days, so you're still within the normal window. The judge has to review all evidence and testimony before making their decision.
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Kingston Bellamy
â˘Thank you for the detailed information! I did select the tax withholding option, so that's good to know. I guess I need to be patient for a few more days. The waiting is just killing me because my savings are completely depleted at this point.
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Raul Neal
dont trust the online system!!!! I won my appeal but the online never updated right. the only way i knew for sure was when i got the letter AND then a week later when the money showed up. TWC website is garbage and their phone lines never work. good luck!!!!!
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Kingston Bellamy
â˘Oh no, that's discouraging. Did you have to take any additional steps after winning to get your payments started, or did it happen automatically?
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Kiara Greene
To answer your latest question - no, you don't need to take additional steps after winning the appeal. The process should be automatic, but sometimes it needs a little time to work through their system. If two weeks pass after receiving your favorable decision letter and you still don't see payments processing, then you should definitely contact TWC. One thing to keep in mind: you'll still need to continue submitting your bi-weekly payment requests during this waiting period, even if your appeal is pending. Missing payment requests could cause gaps in your benefits even after winning the appeal.
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Kingston Bellamy
â˘Yes, I've been religiously submitting my payment requests every two weeks even though they kept saying $0 benefit available. Good to know that should make the back payments smoother if I win!
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Isaiah Cross
u might get lucky and see it in ur correspondance inbox online before the mail comes thats what happened to me last month. def better than waiting for snail mail
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Kingston Bellamy
â˘I've been checking my correspondence inbox like crazy but nothing new yet. Thanks for the tip though!
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Evelyn Kelly
FYI when I won my appeal all my back payments hit at once but some people on here said theirs came in batches over a couple days. Just don't panic if you don't see the full amount right away.
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Kingston Bellamy
â˘That's good to know. I'll try not to panic if I see partial payments. At this point ANY payment would be a huge relief!
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Connor O'Reilly
Just went through this exact situation 2 months ago! Here's what I learned: Check your payment history page multiple times a day - that's where you'll see the first sign of winning. My status changed from "not payable" to "pending payment" on a Thursday morning, exactly 8 business days after my hearing. The actual determination letter didn't arrive until the following Tuesday. Also, pro tip: if you have the TWC mobile app, it sometimes updates faster than the website. I got my back payments ($3,400) in two deposits - one large one on Friday and a smaller one the following Monday. Keep submitting your payment requests and stay patient - the waiting is brutal but most people do get good news if they were truly laid off like you were. Good luck!
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Ethan Scott
I'm going through this exact same situation right now! My hearing was 4 days ago and I'm checking my account obsessively. Reading through all these responses is giving me hope that I'll see some kind of status change soon. @Connor O'Reilly thanks for mentioning the mobile app - I didn't know it might update faster! I've been laid off for 3 months now and this whole appeal process has been so stressful. It's reassuring to see so many people who actually won their appeals when they were truly laid off. I'll keep checking my payment history page multiple times a day like you suggested. Fingers crossed I see that status change from "not payable" to "pending payment" soon!
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Natasha Kuznetsova
â˘@Ethan Scott hang in there! I know exactly how you re'feeling - that obsessive checking becomes like a full time job! Since your hearing was only 4 days ago, you re'still well within the normal timeframe. Most people here seem to see changes between day 6-10. I d'definitely recommend downloading the mobile app like Connor mentioned - sometimes those system updates hit mobile first. Also keep an eye on your correspondence inbox online, not just the payment status page. Some folks got their determination letters there before getting the physical mail. The fact that you were actually laid off like (Kingston and others here gives) you a really good chance of winning. Try to hang in there for a few more days before panicking. I know it s'easier said than done when bills are piling up!
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Axel Bourke
I went through this same anxiety-inducing wait last year! Here's what worked for me: Set up alerts on your bank account/debit card so you get notified immediately when any deposits hit. That way you're not constantly logging in to check. Also, the TWC system typically updates overnight, so check first thing in the morning rather than throughout the day - you'll save yourself some stress. In my case, I saw the payment status change on day 9 after my hearing, got the determination letter 3 days later, and the money hit my account 2 days after that. Since you were laid off (not fired for cause), you have a really strong case. Try to stay busy with other things while you wait - easier said than done, I know! The system works, it's just painfully slow.
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Liam O'Sullivan
â˘@Axel Bourke that s'such good advice about setting up bank alerts! I never thought of that but it would definitely save me from checking my account 20 times a day. I m'on day 7 now since my hearing and still no changes, but reading everyone s'experiences here is keeping me sane. The overnight system updates tip is really helpful too - I ll'try to check just once in the morning instead of constantly refreshing. It s'encouraging to hear from so many people who won their appeals when they were actually laid off. I m'trying to stay optimistic!
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Emma Davis
I went through this exact same thing about 6 months ago - the waiting after an appeal hearing is absolutely brutal! Here's what I wish someone had told me: your TWC account will show the first signs of a favorable decision usually 7-12 business days after the hearing. Look for your weekly payment statuses to change from "ineligible" or "denied" to "pending" - that's your first clue before any letters arrive. Also check if your "benefit year" information updates or if you can suddenly see new correspondence in your inbox. When I won my appeal, I could tell because my account suddenly showed I had $4,800 in pending back payments, and they all processed within 3 days of that status change. The key is checking your "Payment History" page specifically - that's where the magic happens first. Since you were actually laid off and not terminated for cause, you should have a strong case. Keep submitting your bi-weekly requests even while waiting - don't let any weeks lapse! Hang in there, the system is slow but it usually works out for people in your situation.
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Aurora St.Pierre
â˘@Emma Davis this is exactly what I needed to hear! I m'on day 8 now and haven t'seen any changes yet, but knowing that 7-12 business days is normal makes me feel so much better. I ve'been checking the main dashboard but didn t'realize the Payment "History page" was the key place to watch - I ll'focus there instead. The fact that you got $4,800 in back payments gives me so much hope since I m'owed around $5,200. I ve'definitely been keeping up with my bi-weekly requests like everyone suggested. It s'such a relief to find this community of people who ve'been through the exact same thing. The waiting is killing me but at least now I know what signs to look for!
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Malik Johnson
I've been following this thread closely since I'm in a similar situation - had my appeal hearing 10 days ago for a wrongful termination (employer claimed misconduct but I have documentation proving otherwise). Just wanted to share what I've learned from obsessively checking my account: the mobile app really does seem to update faster than the website like some of you mentioned. Yesterday I noticed my correspondence inbox on the app showed a new message that wasn't visible on the desktop site yet. It turned out to be unrelated to my appeal, but it confirmed the timing difference. Also, I called the Tele-Serv line this morning and while it couldn't tell me about the appeal decision specifically, it did confirm that my weekly benefit amount is still showing as $0 - so I know I'm still waiting. The automated system is actually pretty helpful for checking if anything has changed without having to log into the website constantly. For anyone still waiting like me, I've found that setting specific times to check (morning and evening only) instead of constantly refreshing has helped my sanity a lot. We've got this!
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Anastasia Kuznetsov
â˘@Malik Johnson that s'really smart about using the Tele-Serv line to at least confirm your benefit amount status! I hadn t'thought of that approach. The mobile app tip is gold too - I just downloaded it and you re'right, there does seem to be a slight difference in update timing. Day 10 for you is getting into that sweet spot where people have been seeing changes, so hopefully you ll'see some movement soon! Your documentation for wrongful termination sounds solid, which should work in your favor. I m'still waiting too day (8 now but) this whole thread has taught me so much about what to watch for. The scheduled checking times instead of constant refreshing is brilliant advice - my anxiety has been through the roof doing the constant refresh cycle. Thanks for sharing your experience and keeping us updated!
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SofĂa RodrĂguez
I just wanted to jump in and share my recent experience since I went through this exact same nerve-wracking wait! Had my appeal hearing 3 weeks ago (also wrongfully denied after being laid off) and I was checking my account like a maniac every hour. Here's what actually happened: On day 11 after my hearing, I logged into the mobile app first thing in the morning and saw ALL my previous weeks had changed from "not paid - ineligible" to "pending payment" status. I literally screamed! The determination letter showed up in my correspondence inbox online that same afternoon, and the physical letter came 2 days later. My back payments ($6,100 total) hit my direct deposit account exactly 72 hours after I saw that status change. The key things that helped me stay sane: 1) Only checking twice a day (morning and evening), 2) Using the mobile app which does update slightly faster, 3) Watching the Payment History page specifically, not just the main dashboard. Since you were actually laid off like I was, you should have a really strong case. The waiting is absolute torture but hang in there - the system does work, just painfully slowly! Keep submitting those bi-weekly requests no matter what. Sending good vibes your way! đ¤
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Mei-Ling Chen
â˘@SofĂa RodrĂguez wow, $6,100 in back payments must have been such a huge relief! Your timeline gives me so much hope - I m'on day 9 now so theoretically I could see something change any day. I love that you actually screamed when you saw the status change, that s'exactly how I m'going to react! đ I ve'been following your advice about only checking twice daily and focusing on the Payment History page. It s'so reassuring to hear from someone who was in the exact same situation laid (off but wrongfully denied and) came out successful. The 72-hour window from status change to actual payment is really helpful to know for planning purposes. Thank you for sharing all the specific details and timeline - this thread has been a lifesaver for my sanity during this awful waiting period!
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Natasha Orlova
Just wanted to add my voice to this incredibly helpful thread! I went through my appeal hearing 2 weeks ago after being wrongfully denied (laid off due to company downsizing, but they initially said I quit). Here's what I've learned from my experience and everyone's advice here: The TWC system updated on day 13 for me - I woke up and checked the Payment History page on the mobile app and saw all my denied weeks suddenly showing "processing payment" instead of "not payable." The relief was incredible! My determination letter appeared in the online correspondence that evening, and I received $4,250 in back payments over two deposits (one large, one smaller) within 4 business days. Key takeaways for anyone still waiting: 1) The Payment History page is truly where you'll see the first signs, 2) The mobile app often updates before the website, 3) Most appeal decisions come between days 7-14 after hearing, 4) Keep doing your bi-weekly payment requests religiously, and 5) Set bank alerts so you know immediately when deposits hit. For those worried about taxes - if you elected withholding when you first filed, they automatically take out the 10% federal tax from each payment. The waiting is absolutely brutal but this community's experiences show that people who were legitimately laid off have strong chances of winning. Stay strong everyone!
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Charlotte Jones
â˘@Natasha Orlova thank you so much for sharing your detailed timeline! Day 13 gives me hope since I m'still in the waiting window. The fact that you got your back payments in just 4 business days after seeing the status change is amazing - that s'faster than some others have reported. I m'definitely going to set up those bank alerts like you suggested, that s'such a smart tip! It s'incredible how this thread has become like a support group for all of us going through this stressful process. Reading everyone s'success stories when they were legitimately laid off is keeping me optimistic. The consistency in everyone s'advice about watching the Payment History page and using the mobile app makes me feel like I have a real game plan now instead of just randomly refreshing pages. Fingers crossed I ll'have good news to share soon too! đ¤
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Sophia Rodriguez
I'm going through this exact nightmare right now! Had my appeal hearing 5 days ago after being laid off (company said I abandoned my job but I have emails proving they eliminated my position). The anxiety of waiting is eating me alive - I've been checking my account probably 50 times a day which I know is crazy. Reading through all these experiences is giving me so much hope though! I'm definitely going to download the mobile app and focus on the Payment History page like everyone suggests. It's amazing how consistent everyone's advice is about the 7-14 day window and watching for that status change from "not payable" to "pending." I'm owed about $4,800 in back benefits and honestly that money would change everything right now. Thanks to everyone who shared their timelines and tips - this thread is literally saving my sanity during this horrible waiting period. I'll keep submitting my bi-weekly requests and try to limit myself to checking twice a day instead of constantly refreshing. Hopefully I'll have good news to share with this community soon! đ
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Miguel Herrera
â˘@Sophia Rodriguez I totally feel your pain! I went through the exact same obsessive checking cycle when I was waiting for my appeal results. Five days is still really early in the process, so try not to panic yet. Based on everyone s'experiences in this thread, you re'looking at probably another 2-9 days before you see any changes. The fact that you have emails proving they eliminated your position is huge - that s'exactly the kind of documentation that wins these appeals. I know it s'easier said than done, but try to stick to that twice-daily checking schedule. The constant refreshing just makes the anxiety worse and won t'make the decision come any faster. Focus on the Payment History page on the mobile app like everyone s'been saying. You ve'got solid evidence and $4,800 would definitely be life-changing right now. Hang in there - this community has shown that people with legitimate layoff cases like yours usually get good news! Keep us posted! đŞ
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Diego Vargas
I'm in the exact same boat right now! Had my appeal hearing 6 days ago after being wrongfully denied (laid off due to budget cuts but employer contested saying I quit). The waiting is absolutely killing me - I've been refreshing my TWC account like it's my job! Reading through everyone's experiences here has been so incredibly helpful though. I'm definitely going to focus on checking the Payment History page on the mobile app instead of the main dashboard, and limit myself to twice daily checks like people have suggested. It's so reassuring to see that most people who were legitimately laid off ended up winning their appeals within that 7-14 day window. I'm owed about $3,900 in back payments and honestly could really use some good news soon. Thank you to everyone who shared their timelines and specific tips - this thread is like finding gold when you're going through this stressful process alone! I'll keep you all posted on any status changes. Fingers crossed! đ¤
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Selena Bautista
â˘@Diego Vargas hang in there! Day 6 is still well within the normal range based on everyone s'experiences here. I know that constant refreshing becomes addictive when you re'stressed about money - I did the same thing during my wait! The mobile app Payment History page tip has been mentioned by so many people here that it s'clearly the way to go. $3,900 in back payments would be such a huge relief, and the fact that you have budget cuts as the reason not (misconduct gives) you a really strong case. Try to find some distractions for the next few days while you re'in that crucial 7-14 day window. Maybe set phone alarms for your twice-daily checks so you re'not tempted to look more often? This community has been amazing for support - definitely keep us updated when you see any changes! đ
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