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Can I see if I won my TWC appeal before mail arrives? Payment status indicators?

I just had my TWC appeal hearing last week (employer contested my claim saying I quit but I was actually laid off). The judge said they'd mail the decision but that could take forever! Is there a way to know the outcome before I get the letter? Would my payment status change to "processing" in my account if I won? It says I can't view the determination as PDF and have to wait for mail, but I'm desperate to know if I can start planning on getting those back payments. Has anyone figured out how to check appeal results online or through Tele-Serv?

Joy Olmedo

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Yes, your payment status is the best indicator before the determination letter arrives. If you log into your TWC account and see your previously denied weeks change to 'pending' or 'processing' status, that's a good sign you won the appeal. Also check your correspondence inbox daily - sometimes the determination letter shows up there before you get the physical mail. Another option is to call Tele-Serv (800-558-8321) and select the option to check payment status. If your payments are processing, the system will tell you.

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Thank you! That's exactly what I needed to know. I've been checking obsessively but nothing has changed yet. It's been 6 business days since the hearing. Is that normal or should I be worried?

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Isaiah Cross

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congrats on fighting back!! my cousin won his appeal but didnt know for like 2 weeks til the letter showed up. check ur payment status page everyday thats how he knew somethin changed

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Thanks! Did he get back pay for all the weeks that were denied while he was waiting for the appeal? I'm worried about the 3 months of payments I've missed during this fight.

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Kiara Greene

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When I won my appeal last year, I could tell something changed because my payment request status suddenly showed "pending payment" instead of "not paid/denied" for all my previous weeks. This happened about 9 days after my hearing, but before I received the official determination letter in the mail. The timing varies depending on the TWC office's workload and the complexity of your case. Important: Once you see that change, it typically takes 2-3 business days for the money to hit your account. If you elected direct deposit, check your bank account daily. If you have the TWC debit card, check that balance online. I recommend calling TWC directly to check on your appeal status. You might get disconnected multiple times, but it's worth the effort to get confirmation. The Tele-Serv automated system won't tell you about the appeal decision specifically, but it will tell you if payments are processing.

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This is so helpful! I'm using direct deposit and have been checking both my account and the TWC portal constantly. Do they process all the back payments at once or one week at a time? I need to budget for some overdue bills.

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Evelyn Kelly

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If you won they should start processing all your back payments at once, but they might take a few days to show up. After my appeal hearing i could tell i won cuz my account went from $0 to showing me all the weeks i claimed during the appeal (like $4700 total). i got super excited but then had to wait another week for the money to actually hit my account lol

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$4700 would be amazing right now! I'm owed about $5200 in back benefits if I win. Did they take taxes out automatically or is that something I need to worry about later?

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Paloma Clark

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Honestly, calling TWC is your best bet, but we all know how IMPOSSIBLE that is!!! I spent THREE WEEKS trying to get thru after my appeal and kept getting busy signals or disconnected!! SO FRUSTRATING!!! I finally used this service called Claimyr that got me connected to a TWC agent in less than 20 minutes! They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Their website is claimyr.com and it was totally worth it to find out my appeal status without waiting for the mail. The agent was able to tell me the decision had been made and my payments would start processing.

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Heather Tyson

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does this actually work? i thought those services were all scams. has anyone else tried it?

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Joy Olmedo

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To answer your specific questions from above: 1. Yes, they process all back payments at once if you win your appeal, but it might take 3-5 business days for everything to hit your account. 2. Regarding taxes: It depends on what you selected when you first filed your claim. If you opted for taxes to be withheld, they'll take out 10% federal tax from each payment. If you didn't select that option, you'll need to plan for taxes when you file next year. 3. The normal timeframe for appeal decisions is 7-14 business days, so you're still within the normal window. The judge has to review all evidence and testimony before making their decision.

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Thank you for the detailed information! I did select the tax withholding option, so that's good to know. I guess I need to be patient for a few more days. The waiting is just killing me because my savings are completely depleted at this point.

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Raul Neal

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dont trust the online system!!!! I won my appeal but the online never updated right. the only way i knew for sure was when i got the letter AND then a week later when the money showed up. TWC website is garbage and their phone lines never work. good luck!!!!!

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Oh no, that's discouraging. Did you have to take any additional steps after winning to get your payments started, or did it happen automatically?

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Kiara Greene

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To answer your latest question - no, you don't need to take additional steps after winning the appeal. The process should be automatic, but sometimes it needs a little time to work through their system. If two weeks pass after receiving your favorable decision letter and you still don't see payments processing, then you should definitely contact TWC. One thing to keep in mind: you'll still need to continue submitting your bi-weekly payment requests during this waiting period, even if your appeal is pending. Missing payment requests could cause gaps in your benefits even after winning the appeal.

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Yes, I've been religiously submitting my payment requests every two weeks even though they kept saying $0 benefit available. Good to know that should make the back payments smoother if I win!

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Isaiah Cross

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u might get lucky and see it in ur correspondance inbox online before the mail comes thats what happened to me last month. def better than waiting for snail mail

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I've been checking my correspondence inbox like crazy but nothing new yet. Thanks for the tip though!

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Evelyn Kelly

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FYI when I won my appeal all my back payments hit at once but some people on here said theirs came in batches over a couple days. Just don't panic if you don't see the full amount right away.

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That's good to know. I'll try not to panic if I see partial payments. At this point ANY payment would be a huge relief!

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