TWC claim stuck in limbo after employer responded - no updates for weeks

same thing happened to me. took about 5 weeks after employer response before i got my determination letter. TWC is sooooo backed up right now

u need to call them!!! dont just wait! they probably need more info and havent told u

This is actually pretty standard with TWC right now. They're experiencing significant delays in processing claims even after employer responses are received. The system telling you to continue requesting payments and doing work searches is a good sign - it means your claim is still active in their system. A few things to help while you wait: 1. Double-check your Correspondence Inbox on the TWC portal to make sure you haven't missed any notices requiring additional information 2. Even though it feels pointless, continue submitting your payment requests and work search logs exactly on schedule 3. If you receive a determination letter, respond immediately if any appeal is needed 4. Be aware that when approved, you'll receive back payments for all eligible weeks you've properly requested payment for The current processing time seems to be 3-5 weeks from employer response to determination, but can be longer depending on claim complexity or verification needs.

The TWC ALWAYS does this!!! They take FOREVER to process claims even after they have everything they need. It's completely ridiculous. They expect us to search for jobs and request payments on schedule but can't be bothered to process our claims in a reasonable timeframe. I waited SIX WEEKS after my employer responded before getting any determination. The whole system is designed to make people give up. Keep calling, keep trying, and document EVERYTHING.

I had this exact situation last month. After weeks of trying to call with no luck, I used Claimyr.com to get through to a TWC agent. It connected me within about 30 minutes when I had been trying for weeks on my own. The agent told me my claim was just sitting in their backlog and they expedited it after our call. Got my determination letter 3 days later. You can check out how it works in this video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Definitely worth it since waiting can sometimes mean your claim just sits there for no reason.

Hey, I work as an employment counselor and see this situation constantly. Here's what's likely happening: TWC has your application and your employer's response, but they're comparing the information for any discrepancies. If there are none, it should be a straightforward approval, but they're severely backlogged (again). If there are discrepancies, they may need to investigate further. I would definitely recommend trying to reach a live agent. While the "continue requesting payment" message is standard, having a human check your specific claim can sometimes identify if there's a hold that needs to be removed or information that's missing. Sometimes claims get stuck in digital limbo for no good reason. Also - very important - make absolutely sure you're completing your payment requests properly. A single missed request can complicate things significantly. And keep detailed records of all your work searches with contact information. If they question anything later, you'll need this documentation.

My sister waited 2 months for her determination letter and then got approved with backpay. Meanwhile I got mine in 10 days last year. I think it totally depends on who processes ur claim and how busy they are that week. It's so random!

has anyone checked if theres a way to see if ur claim has issues? mine was stuck for weeks and later found out they needed wage verification that they never asked for!!

Update: Finally got through to TWC! Apparently my claim was flagged for "additional review" because I had worked for my last employer for less than 6 months. The agent said this is routine but they're behind on processing these reviews. She put a note on my account to expedite it. Thanks everyone for your advice - especially about being persistent with calling. Will update when I get my determination letter!