Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
TWC ID.me verification email but no access code showing in my account - help!
I just received an email from TWC saying I need to verify my identity through ID.me for my unemployment benefits to continue. The email says I'm supposed to use an access code when completing the verification, but I can't find this code anywhere when I log into my TWC account! I've checked all the messages, notifications, and even looked through my claim information. Nothing shows an access code. Has anyone else dealt with this? I'm worried my benefits will get cut off if I don't complete this verification soon. The email looks legitimate (came from a .gov address) but I'm stuck without this code they're asking for.
Join the conversation
Join the conversation
ok so nobody is mentioning the obvious but USPS is super slow right now!! my friend waited 2 weeks for her check last month so dont panic if it takes longer than what people are saying here
Thanks for mentioning that. I hadn't considered the USPS might be having delays. That's definitely something I'll keep in mind!
Update: As of 2025, TWC has actually improved their check processing system. Most checks are now delivered within 3-5 business days for all areas of Texas. If you're in Houston, you should definitely receive it by this Friday at the latest. If you're still having issues with your TWC account access after the ID.me verification, I'd recommend addressing that immediately so you can set up direct deposit again. Many people have experienced similar issues where their payment information gets removed after identity verification. You'll need to log in, go to Payment Option, and re-enter your bank details. This will prevent any future delays with paper checks.
Thank you for the update! That's reassuring to hear they've improved their timeline. I'll definitely get my direct deposit set up again as soon as I can access my account. I've been trying every day but keep getting an error after the ID.me verification redirects me back to TWC. Hoping that resolves itself soon.
Join the conversation
My friend said they got back pay for all the weeks they were waiting but I never did. Anybody know if thats a thing?
No, there's no back pay for weeks you're disqualified due to severance. Your friend might have been waiting for a different reason, like an appeal or an investigation that was eventually resolved in their favor. For severance disqualifications, those weeks are just not payable.
Thanks everyone for the helpful information! I found my determination letter and now understand why I'm not receiving payments yet. I'll keep submitting my payment requests every two weeks and doing my work searches until the disqualification period ends. At least now I know what's going on instead of being in the dark! One last question - will TWC send me any kind of notification when my payments are about to start, or do I just need to watch my bank account?
They won't send a special notification that your disqualification period is ending. You'll just start seeing payments after you submit your payment request following the end date on your determination letter. If you've set up direct deposit, you'll typically see the funds 2-3 business days after your payment request is processed.
Join the conversation
has anyone checked if theres a way to see if ur claim has issues? mine was stuck for weeks and later found out they needed wage verification that they never asked for!!
Yes, you can sometimes see this information by logging into your TWC account and checking the claim status section. Look for any items marked "pending" or "needs attention." However, the system isn't always clear about what's causing delays. That's why speaking with an agent directly is often the only way to get clarity on specific issues with your claim.
Update: Finally got through to TWC! Apparently my claim was flagged for "additional review" because I had worked for my last employer for less than 6 months. The agent said this is routine but they're behind on processing these reviews. She put a note on my account to expedite it. Thanks everyone for your advice - especially about being persistent with calling. Will update when I get my determination letter!
Awesome! How did you finally get through? I'm still trying 😩
I used that Claimyr service someone mentioned above. Felt silly paying to get through but after 3+ weeks of trying on my own, it was worth it. Got connected to a TWC agent in about 20 minutes.
Join the conversation
Anyone know if we can apply for regular UI and DUA at the same time? Getting desperate here...
No, you cannot receive both types of benefits simultaneously. If you qualify for regular UI, you'll be required to claim those benefits instead of DUA. DUA is specifically for people who don't qualify for regular unemployment but were affected by a declared disaster. If you apply for both, you'll likely cause delays and confusion in your claim processing as the system will flag the duplicate applications.
my DUA just got approved yesterday!!!! applied July 8, so almost 4 weeks. hang in there!
That's encouraging! Did you get any notification or did you just check your account and see it was approved?
i got a determination letter in my twc correspondence inbox and then 2 days later the money hit my account for all the back weeks! def keep checking ur correspondence tab daily
Join the conversation
The whole system is RIGGED against self-employed people!!! We pay taxes but get NONE of the safety nets that regular employees get. It's total BS especially when the economy tanks and clients stop hiring freelancers first!!! 😡😡😡
It's not exactly "rigged" - it's just that unemployment insurance is funded by employer contributions based on W-2 wages. Self-employed people don't pay into the unemployment insurance system through their self-employment taxes, so they don't qualify for benefits from a system they haven't contributed to. During COVID, there were special federal programs that covered self-employed workers, but those ended years ago.
That's my POINT! The system should've been redesigned after covid to include ALL workers!! Why did they just abandon self-employed ppl after the pandemic??? We still need safety nets!
Thanks everyone for the responses. Sounds like I probably won't qualify for regular unemployment since my W-2 work was too long ago. I'm going to try calling TWC using that Claimyr service to see if there are any other programs I might qualify for, and also check out Workforce Solutions for retraining options. Might be time to go back to traditional employment for a while until things stabilize. Really appreciate all the advice!
Good plan. Also, if you do get back into W-2 employment, even part-time, make sure you work long enough to establish a new base period before you might need benefits in the future. And keep track of your self-employment records anyway - you never know when another emergency program might be created that would count that income. Best of luck!
Join the conversation
My sister had this happen and it turned out she accidentally clicked something wrong on her work search log and didn't notice. Make sure you didn't accidentally say you refused work or something weird like that. Just a thought!
I double-checked my work search log and everything looks correct. I definitely didn't refuse any work or make any changes to my normal reporting. But thanks for the suggestion - those little details can definitely cause issues!
UPDATE: My payment just processed! It's now showing as "paid" on the portal with today's date. Should be in my account tomorrow morning. Looks like it was just delayed by a day. Thanks everyone for your help and reassurance!
Great news! Glad it worked out. This is pretty typical for TWC - delays happen occasionally but the payments usually come through if your claim is in good standing.
Mine too! Relief!
Join the conversation
Great news that he was able to confirm it's in process! Unfortunately, the 2-3 week additional timeline is pretty standard. The good side is that once it's in the payment queue, it's basically guaranteed to process - it's just a matter of when. Make sure he keeps submitting those payment requests every two weeks without fail.
Join the conversation
Make sure u dont just ghost ur unemployment! My sister did that when she got hired and TWC flagged her account for fraud review! Always report ur work on ur last payment request. But after that u can just stop requesting payments and ur good.
Thanks for the warning! I'll definitely make sure to do the final payment request and report my work properly.
One more important thing - if for some reason your new job doesn't work out during the first few weeks, you may be able to reopen your existing claim without filing a whole new application. You'd just start requesting payments again (assuming you're still within your benefit year). Just make sure you accurately report any work and earnings during those weeks.
That's really good to know. I hope this job works out, but it's comforting to know I have options if something unexpected happens. Thanks!
Join the conversation
When you report part-time earnings, it often triggers a manual review of your payment request, especially if the amount varies significantly from previous reports. This can delay your payment by 3-5 business days. I worked for TWC for several years, and this was a common issue. The system initiates the payment (which is why the automated line says it was sent), but then it gets flagged for review before actually being released to your bank. If it's not in your account by Monday afternoon, you should definitely contact TWC directly. Also, check your payment details on the TWC website rather than just the Tele-Serv system. The website often shows more detailed status information that might explain the delay.
Thank you for the insider knowledge! I did report about 10 more hours than I usually do, so maybe that's what triggered it. The website just shows "payment processed" but doesn't give any other details. If it doesn't show up Monday, I'll definitely call and ask about a manual review.
Oliver Brown
To answer your question about deadlines - TWC typically gives you 14 days from the date of the identity verification notice to complete the ID.me process. If you don't complete it within that timeframe, they may suspend your benefits until verification is complete. However, once verified, you should receive any missed payments retroactively. I'd recommend documenting all your attempts to complete the verification (screenshots of missing access code, dates of phone calls, etc.) in case you need to appeal any suspension of benefits. TWC does understand that technical issues happen, but having documentation always helps your case.
0 coins
Brielle Johnson
•Thank you! 14 days is good to know. I'm on day 2 now, so I still have time. I'll start keeping records of all my attempts to contact them and resolve this in case I need it later.
0 coins
Ayla Kumar
Just checking back in - did you ever get your access code to show up or find a solution? I'm having the exact same problem right now and feeling totally stuck.
0 coins
Brielle Johnson
•Yes! My access code finally appeared in my correspondence inbox after 4 days. No notification or anything, it just showed up. The ID.me verification itself wasn't too bad once I had the code - took about 20 minutes total with uploading documents and the video selfie. My benefits continued without interruption after that. Hang in there!
0 coins