UPDATE: Just got a call from TWC this morning! So it took about 18 hours after using Claimyr. The agent was super helpful and found that my claim was pending because of an employer response issue. My former company had checked the wrong box about my separation reason. The agent submitted a correction request and said my claim should be processed within 3-5 business days. Huge relief! Definitely worth it to actually talk to someone who could see the specific problem.

That's such great news! Similar thing happened to me - my claim was stuck for weeks because of an employer coding error that I never would have known about without talking to an agent. It's frustrating that these simple issues can hold everything up for so long, but at least once you get through to someone they can usually fix it pretty quickly. Hopefully your payment comes through even faster than the 3-5 days they quoted!

For future reference for anyone reading this thread: Payment requests made on a Sunday before a Monday holiday typically process 1-2 business days later than normal. TWC's processing system runs on business days, so a Monday holiday pushes everything back. Your payment request isn't lost - it's just in a queue waiting to be processed. Also, there's an important difference between seeing the payment in your TWC account and when it actually hits your bank account or debit card. The TWC system will show the payment as processed usually 1-2 days before you actually receive the funds. Direct deposit typically takes 2-3 business days after processing, while the TWC debit card is usually 1-2 business days.

This is really helpful to know! I'm new to the TWC system and filed my first claim last week. I was supposed to do my payment request this Sunday but now I'm wondering - should I expect delays every time there's a holiday? And is there a way to check ahead of time if TWC will have processing delays for upcoming holidays? I want to plan better so I don't panic like you all did this week!

Thank you everyone for all this helpful information! I feel much more prepared now. I'm going to organize all my documentation tonight and file my initial claim tomorrow morning. I'll update this thread once I hear anything about my claim status.

Good luck with your claim! You've got excellent documentation which puts you in a strong position. One additional tip - when you file online, make sure to save screenshots of every page of your application before submitting. I've seen cases where people needed to reference exactly what they wrote in their initial filing during appeals. Also, create a dedicated folder (physical or digital) for all your TWC correspondence - you'll be getting letters, emails, and may need to track multiple deadlines. The fact that you reported to HR multiple times over 3 months really strengthens your case that you tried to resolve it internally first. Keep us posted on how it goes!

I'm dealing with a similar nightmare situation right now - my Commission Review has been pending for 14 months after winning at both lower levels. Reading through all these responses has been incredibly helpful, especially learning about the Appeals Department direct number and the Ombudsman office. What really caught my attention was @Amina Diop's update about the "system flag" and undisclosed employer documentation. This makes me wonder if there are other cases sitting in limbo due to similar administrative errors that claimants aren't being told about. @StarGazer101 - your situation is absolutely unacceptable and I hope calling the Appeals Department directly gives you the breakthrough you need. The fact that you've won twice already and they're still dragging this out is infuriating. Please keep us updated on what you find out when you call! Has anyone else discovered that their case was delayed due to TWC's internal mistakes rather than actual review processing time?

I'm a newer member here but have been lurking and reading posts like this for months while dealing with my own TWC nightmare. What strikes me about your situation @StarGazer101 is how similar it is to so many others - winning at multiple levels but then getting stuck in an endless Commission Review loop. I wanted to add something that might help: I recently learned from a legal aid organization that you can also file a complaint with the Texas State Auditor's office if you believe there's systemic delays or mismanagement. They investigate state agency operations and sometimes that external pressure can motivate TWC to act. The contact info is: StateAuditor@sao.texas.gov Also, document EVERYTHING - every call, every letter, every response (or lack thereof). If this ever goes to court or gets media attention, having a detailed timeline will be crucial. 18 months is beyond unacceptable and honestly feels like they're violating due process at this point. Don't give up! That $18,500 is rightfully yours and they're clearly hoping you'll just walk away. The fact that everyone here is sharing similar stories shows this is a systemic problem that needs more visibility.

Hey Cassandra! I'm pretty new to this whole unemployment appeal process, but I wanted to chime in because your situation sounds really frustrating. I'm dealing with something similar - got let go for "performance issues" that were never documented or discussed with me before my termination. Reading through all these responses, it sounds like you've got a really solid case with the evidence of your manager doing the same thing. That selective enforcement angle seems huge! I haven't had my hearing yet (still waiting to be scheduled), but I'm curious - how long did it take from when you filed your appeal to actually getting the hearing date? And did you have a lawyer or represent yourself? Also, thanks to everyone else for all the info about the ID.me stuff. I had no idea that was a thing I'd need to worry about. Definitely bookmarking that Claimyr service too - sounds like getting through to TWC is a nightmare for everyone. Hope you get good news soon! Keep us posted on how it turns out.

I went through a similar situation about 6 months ago - got terminated for allegedly violating a "policy" that was never properly explained during onboarding. Like you, I had evidence that management was inconsistent with enforcement. The ID.me request after your hearing could actually be a positive indicator! In my case, I got the identity verification request about 10 days after my hearing, and my appeal was approved 4 days later. It seems like they don't bother with ID verification unless they're planning to process payments. One thing I wish someone had told me - even if your appeal is approved, there might be a brief delay while they calculate your back pay. In my case, it took an additional week after approval to see the actual payments hit my account. Just wanted to give you a heads up so you don't panic if there's a short gap between approval and payment. Your evidence about your manager doing the same thing sounds really strong. Selective enforcement is one of the key factors that can overturn a misconduct determination. Hang in there - it sounds like you presented a solid case!