I'm currently 5 weeks into my Commission Appeal and this thread has been a lifesaver for understanding what to expect and finding practical strategies. My employer claimed "violation of company policy" when they were really just eliminating my entire department - classic misconduct disguise to avoid UI costs. The financial stress is overwhelming. I've already burned through most of my emergency fund and had to start picking up gig work on weekends just to cover basic expenses. Seeing "payment withheld pending appeal" every two weeks feels like a punch to the gut when you're already struggling. Based on all the advice here, I called that direct appeals number (512-463-2826) yesterday and actually got through! The agent confirmed they received all my documents and said they're currently processing cases from late February/early March. Since I filed in mid-March, that gives me some hope I might hear something in the next few weeks. I'm also planning to contact my state rep this week and explore the remand option since I have some email evidence that wasn't available during my original hearing. The fact that so many people here are dealing with identical fake "misconduct" claims shows this is a systematic problem with employers gaming the system. Thank you everyone for sharing your experiences and keeping each other motivated to fight. This process feels designed to break us down, but knowing we're not alone makes all the difference. I'll update if I learn anything useful from my state rep contact or remand request. Stay strong - we paid into this system and we deserve better than this bureaucratic nightmare!

I'm currently 7 weeks into my Commission Appeal and reading everyone's experiences here has been both validating and nerve-wracking. My employer claimed I was terminated for "poor attitude" when really they were restructuring my entire division to cut labor costs. The hearing officer completely dismissed my documentation showing the real timeline and reasons. The financial strain is getting desperate - I've maxed out credit cards, borrowed from family, and I'm doing every gig job I can find just to keep a roof over my head. Those biweekly "payment withheld pending appeal" notifications feel like psychological torture when you're already drowning financially. I tried calling the direct appeals number (512-463-2826) last week and got through after about 20 minutes on hold. The agent told me they're processing cases from early March now, so there might be light at the end of the tunnel since I filed in late March. She also confirmed all my documents were received, which was a relief. I'm also planning to contact my state rep this week based on everyone's recommendations here. It's frustrating that we have to become experts in bureaucratic warfare just to access benefits we rightfully earned, but seeing how people are finding ways to navigate this broken system gives me hope. The pattern of fake "misconduct" claims for obvious layoffs is so clear when you read all these stories. Employers have figured out they can just lie to avoid UI costs while we fight for months to get what we paid into. But we can't let them exhaust us into giving up - we deserve better than this rigged system!

To all those having trouble reaching a human at the TWC. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/gVl05qYtii0

" Null typically appears when'there s missing or incomplete information in your unemployment claim system. This could mean your payment request is pending review,'there s missing documentation, or the system'hasn t processed your latest information yet.'I d recommend checking your TWC account for any required actions or outstanding issues that need to be resolved. If everything looks complete on your end, definitely call TWC for clarification as Felicia suggested - they can see exactly'what s causing the null status in your specificcase.

I'm dealing with this exact same situation right now! Been trying to reach TWC for over a week about my pending claim and it's like they've designed the system to be impossible to navigate. This thread is honestly the most useful resource I've found anywhere - way more helpful than TWC's own website or help pages. Based on everyone's experiences here, I'm going to try the multi-strategy approach: using that callback number (512-463-2697) during the 1-4pm window, submitting a request through my state representative's office, and setting up Claimyr as backup. The fact that so many people found hidden correspondence or missing documents in their inbox is eye-opening - I just checked mine and found a wage verification request from 2 weeks ago that I somehow never received an email about! It's absolutely ridiculous that we have to become TWC system experts just to access our own benefits, but I'm grateful this community exists to share real solutions. The combination of the callback system + state rep inquiry seems to be the most effective approach based on the success stories here. Thanks everyone for sharing what actually worked instead of just complaining - this gives me hope that I can finally get my claim resolved!

I completely feel your frustration! I just went through this exact same nightmare last month and wanted to share what finally worked for me after reading through all the great advice in this thread. The combination approach is definitely the way to go - don't put all your eggs in one basket. Here's what I ended up doing that got results within 72 hours: I used the callback number (512-463-2697) on a Wednesday around 2:30pm, submitted a constituent services request through my state rep's website the same day, AND checked my correspondence inbox (found a missing document request from weeks ago!). The callback system actually worked - got a call back in about 2 hours. Pro tip that saved me: Before calling or using any service, gather EVERYTHING - claim number, SSN, employment dates, employer info, and any reference numbers from correspondence. Write it all on one sheet of paper. When I finally got through, the agent moved super fast and having everything ready meant I could resolve my issue in one call instead of having to call back. Also, that Claimyr service people mentioned is legit if you're willing to spend a little money. Sometimes paying $20-30 is worth it versus losing days of your life to failed phone attempts. Your sanity and time are worth something too. Hang in there - the system is absolutely broken but persistence with multiple strategies really does work. You WILL get through this!

I've been through this exact situation and want to share what helped me avoid any issues. The most important thing is understanding that TWC uses a Sunday-to-Saturday week for reporting, which might not match your employer's pay schedule. Here's my simple system that's worked perfectly for 8 months now: 1. Every Sunday, I calculate the gross earnings for the previous 7 days (Sun-Sat) 2. I keep a small notebook with daily hours and a running total for each TWC week 3. When doing payment requests, I use ONLY the earnings from that specific reporting period 4. I screenshot every payment request confirmation and save pay stubs The key insight is that TWC's quarterly cross-check looks for discrepancies between what you reported and what your employer reported for the same time periods. As long as these match, you're golden. One thing that tripped me up initially: if you work Monday-Wednesday in one TWC week and Thursday-Friday in the next TWC week, you need to split those earnings between two separate payment requests based on when the work was actually performed, not when you got paid. Keep doing what you're doing by reporting accurately, and definitely start that documentation system now. You'll sleep much better knowing everything is properly tracked!

I was in a similar situation a few months ago and can share what I learned from navigating this successfully. The key is understanding that TWC's detection system isn't instant - it typically happens during their quarterly wage matching process, which can be 3-4 months after the work was performed. What really helped me was setting up a simple tracking system from day one: - I keep a weekly log of exact hours worked each day - I calculate gross earnings for each TWC reporting period (Sunday-Saturday) - I take screenshots of every payment request submission - I save all pay stubs and match them to my reported earnings The most important thing I learned is that you report earnings based on WHEN you worked, not when you got paid. So if you work Monday-Wednesday in one TWC week, those hours get reported in that week's payment request, even if the paycheck comes later. I had one small discrepancy show up about 5 months later when TWC cross-referenced my reports with my employer's quarterly wage report. Because I had detailed records showing exactly what I reported and when, I was able to resolve it quickly with just a phone call - no overpayment or penalties. The horror stories you're hearing are usually from people who either didn't report at all or were careless about their calculations. If you're being honest and methodical about reporting, you should be fine. Keep doing what you're doing with accurate reporting and start that documentation system now - it'll give you huge peace of mind!

This thread has been an absolute lifesaver! I just got that dreaded 877-892-3024 callback number this morning after reporting some earnings from a weekend catering gig, and like everyone else here, I immediately went into full panic mode thinking I'd somehow destroyed my benefits. Reading through all these experiences has been incredibly reassuring - it's amazing how every single person here has gone through the exact same emotional rollercoaster (initial terror followed by relief after a simple verification call). The pattern is so clear now: report ANY kind of work earnings and there's a decent chance they'll want to verify the details to prevent fraud and overpayments. I'm definitely joining the 7:01 AM calling strategy club tomorrow morning - the success rate mentioned throughout this thread is pretty compelling! I've already organized all my catering gig details (event company name, dates worked, hours, hourly rate, total pay) so I'm ready to go when I get through. This community is absolutely incredible for helping newcomers like me understand that these callback situations are routine rather than catastrophic. Special thanks to @Anastasia Fedorov for asking the question we've all had and providing that reassuring update - knowing it worked out smoothly for you really helps calm the nerves! I'll make sure to post my own update after tomorrow's call to keep this amazing resource going for future people in the same boat.

This thread has become such an incredible resource! I just joined this community after getting that same 877-892-3024 callback number yesterday following some Uber Eats deliveries I reported. Like literally everyone else here, I was absolutely convinced I'd somehow violated my benefits and was about to lose everything. The consistency in all these stories is so reassuring - it really shows this is just standard verification procedure whenever you report any kind of earnings. I'm amazed at how many different work situations have triggered this (temp work, gig economy, freelance, odd jobs, substitute teaching, catering) - it's clear they verify pretty much everything to prevent fraud. Definitely trying the legendary 7:01 AM calling strategy tomorrow! I've got all my delivery details organized (dates, platform, total hours, earnings breakdown) thanks to everyone's advice about being prepared. This community support is incredible for helping us navigate these stressful situations without losing our minds. Will definitely update once I get through to them!