No payment request chart & confused about regular vs disaster TWC claims despite ID verification

It sounds like your claim got caught in their system flags. This is pretty common with TWC when you have multiple claim types. The missing payment request chart usually means one claim is on hold while they sort out which claim type you should actually be on. For the ID verification - those are probably system-generated and NOT something you need to complete again if you've already done ID.me verification successfully. The key is to get on the phone with a TWC claims specialist (not just a regular agent) who can see all your claim details and fix this properly. The rep who called you was likely trying to determine which claim type is appropriate for your situation. TWC can't have you on both regular UI and disaster UI simultaneously.

omg this EXACT thing happened to me last month!! the whole 2 claims thing is so dumb, turns out i was approved for regular benefits but then automatically got put in for disaster when my area got hit. the system is basically fighting with itself and putting holds all over ur account

Honestly, I would IGNORE those ID verification requests if you've already completed ID.me successfully. I made the mistake of doing multiple verifications and it just confused their system more. But you NEED to get this claims situation sorted ASAP because if you're getting benefits from two different claim types simultaneously, they'll hit you with an overpayment notice later and you'll have to pay everything back!!! The TWC system is a complete NIGHTMARE with disaster claims. They automatically file them sometimes without telling you when your county gets a disaster declaration, and then their computer systems can't handle having two open claims for one person. That's probably why your payment chart disappeared - the system is confused.

Here's what's likely happening based on what you've described: 1. The payment request chart disappears when there's a hold on your claim or when the system is processing changes between claim types. 2. For the two claims situation - TWC sometimes automatically creates a disaster unemployment claim when there's a disaster declaration in your area, even if you already have a regular UI claim. You don't need to do anything wrong for this to happen. 3. Those ID verification notices are likely system-generated and redundant if you've already successfully verified through ID.me. The representative calling was probably trying to determine which claim is appropriate for your situation and consolidate everything. You need to speak with a TWC claims specialist who can see your complete file and resolve all these issues at once. I recommend making payment requests for whichever claim type shows as active in your account (if you can see that). Document everything carefully in case there are any issues later.

I had this exact problem last month with the double claims and missing payment chart. Spent days trying to get through on the 800 number with no luck. Finally used Claimyr (claimyr.com) to get connected to a TWC agent without waiting on hold for hours. The agent was able to see that my account had a system flag because of the two claim types and fixed everything on the spot. My payment chart came back within 24 hours and they closed the duplicate claim. You can see how it works here: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Definitely worth it because this is something you need a real TWC specialist to fix - the website won't let you resolve it yourself.

wait so do you have to do the id.me thing again? ive been avoiding doing mine cuz its such a pain

UPDATE FOR EVERYONE: I just spoke with TWC about a similar situation yesterday. They confirmed that if you have verification notices after already completing ID.me successfully, you should call them rather than doing verification again. Their system sometimes sends automated notices that aren't actually needed. For the dual claims issue - they're currently working on a system update to prevent this from happening, but for now, you need to speak with a claims specialist who can manually fix the issue in their system. Regular agents often can't see or access both claim types.

my cousin works at twc (not a claims person just admin) and she says they're SUPER backed up right now with all these disaster claims from that storm last month. might be part of why ur stuff is messed up, they're entering things manually and making mistakes

Just to clarify for everyone - under current TWC rules, you cannot receive both regular unemployment and disaster unemployment benefits simultaneously. When a disaster declaration affects your area, the system may automatically create a disaster claim, but a determination should be made about which program is appropriate for your situation. I'd recommend doing the following: 1. Continue requesting payment on whichever claim type you can access (if any) 2. Document all communications with TWC 3. Keep records of all work search activities 4. Contact a claims specialist who can review both claims 5. Ask them specifically which claim type you should be on and have them close the other one 6. Get them to remove any redundant ID verification requirements This needs to be fixed properly to avoid future overpayment issues.