Approved TWC determination letters but no payment yet - stuck on ID.me verification?

You NEED to do the ID.me verification asap! It won't come as a letter - you have to log into your TWC account online and look for the Action Item there. It should be at the top of your dashboard. If you don't complete the ID.me verification, they won't release any payments no matter how many determination letters you got. I went through this nightmare last month and lost 3 weeks of payments before figuring it out.

The ID.me verification doesn't always come as an action item for everyone. What matters is whether you see a message on your correspondence page saying your identity needs to be verified. When you received your determination letters, did any of them specifically mention identity verification? Also, check your payment status - if it says "pending identity verification" that's your clue. Don't panic yet - this is standard procedure for many claims in 2025.

same thing happened 2 me! got approved but no $$$ for weeks. turns out u need 2 call them directly. good luck getting thru tho, took me 4 days of calling

THE WHOLE SYSTEM IS BROKEN!!!! I got 5 determination letters and still waited 7 WEEKS for payment!!! They claim they're "modernizing" the system but it's WORSE than before. Half the agents don't even know their own rules. And don't get me started on the ID.me garbage - it didn't even WORK with my Android phone and I had to borrow someone's iPhone to complete it. RIDICULOUS WASTE OF TAXPAYER MONEY!!!

To directly answer your question about timing: If your determination letters were approved and you don't have any pending issues, your first payment typically arrives 2-3 weeks after your first payment request (assuming you've completed all verification requirements). Since you submitted on 1/17/24, you should see something by early February unless there's an identity verification hold. Here's what I recommend: 1. Log into your TWC account 2. Go to "Claim and Payment Status" 3. Look for any messages about identity verification 4. Check if your payment status says "pending" or gives a specific reason If you see nothing about identity verification and your payment is still pending after 3 weeks from request, you definitely need to call TWC directly.

my cousin had this probem...he had to wait like 6 weeks for money even tho he was approved. twc is just slow sometimes, nothing u can do but wait honestly

UPDATE: I completed the ID.me verification yesterday (what a pain - had to do a video call with a person because my driver's license picture was too faded). My TWC account now shows the verification as complete! The agent I spoke with on the ID.me call said it typically takes 3-5 business days for TWC to process the verification and release payments. Thanks everyone for your help figuring this out - I would have been waiting forever since there was no notification about this requirement in any of my determination letters.

This is exactly the kind of confusion that drives people crazy with TWC! The fact that you got approval letters but no clear instructions about ID.me verification shows how poorly they communicate these requirements. I went through something similar last year - got approved, waited weeks, then discovered the ID.me requirement buried in my account. The system really should send a clear notification or include verification instructions right in those determination letters. At least now that you've completed it, you should see payments within a week. Make sure to keep submitting your biweekly requests even while waiting for that first payment to process!

I just went through this exact same situation! Got my approval letters but waited 6 weeks with no payment until I found out about the ID.me requirement. Here's what helped me: Log into your TWC account and look for a small text that says "Payment pending identity verification" under your claim status - it's easy to miss! Once you find that, go directly to ID.me (not through TWC's website) and complete the verification using the same email as your TWC account. The whole process took me about 30 minutes, and my payments started flowing within 4 business days after verification was complete. Don't wait like I did - the verification won't happen automatically and they definitely don't make it obvious that it's required!