Approved TWC determination letters but no payment yet - stuck on ID.me verification?

Wait really?? But I CAN log into my TWC account - wouldn't I have seen this action item already? I'll check again right now...

The letters just said I'm eligible for $581/week. Nothing about identity verification specifically. Where exactly on the website do I check my payment status? The UI portal is so confusing.

I had trouble getting through to TWC too. After 3 days of busy signals, I used Claimyr (claimyr.com) and got through in about 20 minutes. They have a system that basically waits on hold for you then calls you when a TWC agent is available. Saved me days of frustration. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh

Take a deep breath...not everyone has these problems. My verification and payments were smooth this time around. Much better than during covid when the system was truly overwhelmed.

Thank you SO much for the detailed info. I just checked and found a tiny note under "Claim and Payment Status" that says "Payment pending identity verification" - I completely missed it before! But there's no link or instructions about what to do next. Do I just go to ID.me directly?

Yes! Go to ID.me and create an account using the same email address you used for your TWC account. Once you're verified there, it should automatically link to your TWC claim within 2-3 business days. If it doesn't update after 3 days, then you'll need to call TWC to have them manually check the verification status.

Great news! Yes, the 3-5 day timeframe is accurate based on recent claims I've seen. Make sure you continue submitting your payment requests on schedule even while waiting for the first payment to arrive. Glad you got it sorted out!

Just wait until they randomly lock your account again in 3 weeks for "additional verification" 🙄 Happened to me TWICE with no explanation!

@Noah huntAce420 Congrats on getting through the ID.me process! That video call verification can be really frustrating when your documents aren t'perfect. Keep an eye on your account over the next few days - once that first payment hits, the rest should follow smoothly as long as you keep up with your biweekly requests. The whole system really needs better communication about these verification requirements upfront.

Exactly! I'm going through the same thing right now and it's so frustrating. Got my approval letters in the mail but nowhere did they mention ID.me verification. Had to dig through the online portal to find that tiny "pending identity verification" note. Why don't they just put this stuff in the determination letters they mail out? Would save everyone so much confusion and stress. At least there are helpful people in this community who know what to look for!

Thanks for sharing your experience! This is really helpful info. I'm in a similar boat - got approved but have been waiting 3 weeks with no payment. I just checked and found that tiny "payment pending identity verification" message you mentioned (it's seriously buried in there!). One question though - when you say go directly to ID.me rather than through TWC's website, do you mean just create a new account at id.me using my TWC email? Or is there a specific link I should use? Want to make sure I do this right the first time since I can't afford to wait another 6 weeks like you did!

@PixelPrincess Yes, just go directly to id.me and create a new account using the exact same email address you used for your TWC account. Don't use any special links - just the regular ID.me website. The key is making sure the email matches exactly, otherwise it won't automatically sync with your TWC claim. After you complete the verification process (which might include uploading documents or doing a video call), it should connect to your TWC account within 2-3 business days. You'll know it worked when that "payment pending identity verification" message disappears from your TWC dashboard. Good luck!

@PixelPrincess Yes, just go directly to id.me and create a new account using the exact same email address you used for your TWC account. Don't use any special links from TWC - just go to the main ID.me website and sign up normally. The key is using the same email address so their systems can link your accounts automatically. During the verification process, they'll ask you to upload your driver's license and possibly do a video call if the automated system can't verify your documents. Once you complete it, give it 2-3 business days for TWC to recognize the verification. If your payment status doesn't update after that, then you'll need to call TWC to have them manually check. Good luck!

@PixelPrincess Yes, just go directly to id.me and create a new account using the exact same email address you used for your TWC account - that's the key! Don't worry about finding a specific TWC link, the systems will automatically connect once you're verified as long as the email addresses match. The verification process will ask you to upload photos of your ID and take a selfie, and if those don't work perfectly (like my driver's license photo was too blurry), they'll schedule you for a video call with a live agent. It sounds scary but the video call agents are actually pretty helpful and patient. Just make sure you have good lighting and your ID ready to show on camera. Once you complete everything, you should see your TWC account update within 2-3 business days showing verification complete. Then payments typically start within another 3-5 business days after that. Hang in there - I know the wait is stressful but you're almost there!

@PixelPrincess Yes, just go directly to id.me and create a new account using the exact same email address you used for your TWC account. Don't use any special links from TWC - just go to the main ID.me website and sign up normally. The key is using the same email so their systems can automatically link your verification back to your TWC claim. Make sure you have your driver's license or state ID ready, and if possible do it from a computer rather than phone since some people have had issues with the mobile verification. The whole process should take 20-30 minutes if your documents scan clearly. Good luck!

@PixelPrincess Yes, just go directly to id.me and create a new account using the same email address you used for your TWC account. Don't use any links from TWC's website - they sometimes don't work properly or redirect you to outdated pages. Once you complete the ID.me verification (you'll need your driver's license and possibly a selfie or video call), it automatically syncs with TWC within 2-3 business days. The key is using the exact same email address for both accounts. I made that mistake initially and had to redo everything! After verification is complete, you should see the "pending identity verification" message disappear from your TWC account status.

@PixelPrincess Yes, just go directly to id.me and create a new account using the exact same email address you used for your TWC account. Don't worry about finding a special link - the regular ID.me signup process will work fine. Make sure you have your driver's license or state ID ready, and if possible use a phone with a good camera for the document photos. The system will automatically connect your verified ID.me account to your TWC claim within 2-3 business days. If you run into any issues during verification (like I did with a blurry license photo), they'll offer you a video call option with a live agent - don't skip it, it actually moves faster than trying to retake photos multiple times!

@PixelPrincess Yes, just go directly to id.me and create a new account using the exact same email address you used for your TWC account. Don't use any special links - just the regular ID.me signup process. The key is making sure the email addresses match perfectly between both accounts. Once you complete the verification (including any video call if needed), ID.me automatically sends the verification status to TWC within 24-48 hours. Then it takes TWC another 2-3 business days to process it and release your payments. The whole thing should be resolved within a week max once you start the ID.me process. Good luck!

@PixelPrincess Yes, just go directly to id.me and create a new account using the same email address you used for your TWC account. Don't try to go through any TWC links - they often don't work properly or time out. Once you complete the ID.me verification (which includes uploading your ID and possibly doing a video call), it should automatically sync with your TWC account within 1-2 business days. You'll know it worked when that "payment pending identity verification" message disappears from your TWC account. The whole process is honestly pretty straightforward once you know what you're looking for - it's just frustrating that TWC doesn't clearly communicate this requirement upfront!