TWC still showing ineligible after ID.me verification - normal wait time?

same thing hapend to me last month. took about 10 days for my status to change after id.me. the system isnt automatic, someone at twc has to review ur verification and update ur claim manually. just keep checking everyday

10 days?! That's way too long. I've already been waiting almost a week. Do they not understand people have bills to pay?

The ID.me verification is just the first step in resolving eligibility issues. After you complete verification, it typically takes 7-10 business days for TWC to process it and update your claim status. If there are other issues besides identity verification affecting your eligibility, those will need to be addressed separately.\n\nIf you're approaching the 10 business day mark (so about 2 weeks total), then I'd recommend trying to contact TWC directly to check your claim status. Make sure you're also continuing to request payments even while showing as ineligible - this is important so you don't miss out on benefits once your claim is approved.

Thank you for explaining. I didn't realize there could be other issues besides identity verification. I'll keep requesting payments like you suggested. Is there any way to see what other issues might be affecting my claim?

THE SYSTEM IS RIGGED TO MAKE YOU GIVE UP!!!! I verified my identity THREE TIMES and it still took almost a month before they fixed my status. They make it as difficult as possible hoping you'll just stop trying. Keep requesting payments and document EVERYTHING.

While I understand your frustration, I wouldn't say the system is rigged. It's definitely overwhelmed and inefficient, but I've seen many claims get resolved successfully. OP, just keep following the process - most identity verification issues do get resolved within 2 weeks.

Have you checked your correspondence inbox on the TWC portal? Sometimes after ID.me verification, they send you a message requesting additional information or documentation to complete the process. This happened to me - I thought I was just waiting after verification, but they actually needed more info from me. Worth checking if you haven't already.

I just checked and there's nothing new in my correspondence inbox. It's so frustrating not knowing what's happening with my claim.

When I had this same problem last month, I used Claimyr to get through to a TWC agent right away instead of waiting on hold forever. Just went to claimyr.com and watched their demo video (https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh) and honestly it saved me so much headache. The agent was able to tell me exactly why my claim was still showing ineligible after ID.me verification - turned out there was another issue with my work separation that needed to be addressed. Without talking to someone directly I would've been waiting for nothing to happen.

does this actually work? ive spent hours trying to get thru to TWC last week

Yeah it definitely worked for me. Got connected to an agent in about 20 minutes instead of spending days trying to get through. Worth it when you're desperate to get answers.

Hi there, I actually work in HR and have helped several employees with TWC issues (though I'm not a TWC employee). The verification process through ID.me and then TWC's internal verification typically takes 5-10 business days. However, if your account is showing

Thank you for the detailed explanation! My separation was a layoff so I don't think there should be issues there, but maybe there's something with my wages. I'll definitely keep requesting payments and checking for correspondence.

It took exactly 8 business days for my status to change after ID.me verification. The key thing is that these are business days, not calendar days. So weekends don't count. If you verified last Friday, you're only at about 4-5 business days now. I'd give it until at least the end of next week before getting too worried.\n\nIn the meantime, definitely keep requesting payments on your regular schedule. Those payments will be processed retroactively once your eligibility issue is resolved.

That makes me feel better, thank you. I'll try to be patient for a few more days. This waiting game is just so stressful when you're watching your bank account dwindle.

has anyone got a message saying 'identity verification pending' after doing id.me? mine showed that for like 3 days then changed to eligible. maybe check if urs shows that message somewhere?

I don't see that message anywhere. It just says ineligible with no other details. The TWC website is so confusing.

Just wanted to follow up - have you seen any changes to your status yet? If you're still showing as ineligible and it's been more than 7 business days since your ID.me verification, I'd definitely recommend trying to contact TWC directly. Based on my experience, sometimes a simple call can get the process moving if something is stuck in their system.

Still no change! I'm calling tomorrow for sure. It's so frustrating that there's no way to check the status of the verification process online. Thank you all for the advice and support, I'll update once I know more.