Confused about ID.me verification after TWC denial - do I still need to complete it?

ID.me is a third-party identity verification service that TWC started using to prevent fraud. Even if you were denied, completing the verification might be necessary if you want to appeal the denial or file a new claim in the future. The system doesn't always sync up perfectly, so you might be getting automated emails about verification that were triggered before your denial went through. What was the reason for your denial if you don't mind sharing?

YES YOU ABSOLUTELY NEED TO DO THE ID.ME!!! I ignored those emails thinking the same thing after my initial denial and it was a HUGE MISTAKE. When I tried to appeal, they wouldn't even LOOK at my case because I hadn't verified. The system is COMPLETELY BROKEN - they deny you first then make you jump through hoops to appeal!!! It's designed to make people give up!!!

ID.me is annoying but pretty easy. You just need your drivers license and they do a video selfie thing. Took me like 10 min. My issue was getting someone at TWC on the phone after I did the verification. Had to wait on hold forever.

I had this exact problem last month! If you worked in Oklahoma, you might need to file an interstate claim instead of a regular Texas claim. That's probably why you were denied. You still need to do the ID.me verification though. I think the reason you're getting those emails is because the ID.me requirement applies to everyone in the system regardless of claim status. I tried calling TWC for like two weeks with no luck until I found this service called Claimyr (claimyr.com). They have a system that gets you through to a TWC agent without spending hours on hold. They have a video showing how it works at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. It seriously saved me so much time and the agent was able to help me file the right kind of claim after my denial.

id.me is a big pain honestly. make sure u have good lighting for the video part or it will keep failing. i had to try like 5 times cuz my apartment is dark lol. but yea even if ur denied now u might need to apply again later so just do it and get it over with

To clarify about your specific situation: Based on what you mentioned about working in Oklahoma, you likely need to file an interstate claim. When you worked in another state within your base period (the period TWC looks at to determine eligibility), you need a different type of claim than a standard Texas claim. The reason you're still getting ID.me verification requests is that it's now required for all accounts in the TWC system, regardless of claim status. Completing it now will save you time if you need to appeal or file a different type of claim. The denial based on "not enough qualifying wages" is common for interstate situations because TWC initially only looks at Texas wages. Once you file an interstate claim, they'll consider your Oklahoma wages too. For the verification process: ID.me is a secure identity verification service that uses documentation (like your driver's license) and biometric data (like a video selfie) to confirm you are who you say you are. It helps prevent unemployment fraud, which became a major issue during the pandemic.

wait i thought id.me was a scam???? my friend got an email about it and thought it was phishing

Update: I completed the ID.me verification last night - it was actually pretty straightforward. Now I'm going to try contacting TWC about filing an interstate claim. Thanks everyone for the help and explaining this process to me!