TWC ID.me verification email but no access code showing in my account - help!

The EXACT same thing happened to me 2 weeks ago!! I called TWC like 50 times and NEVER got through. Ended up waiting for 3 days before the access code finally showed up in my correspondence inbox. Check there every few hours - sometimes the system is just slow to update. Their whole identity verification system is a JOKE!!!!

The access code should appear in your correspondence inbox within 24-48 hours after you receive the email. If it doesn't show up, there are a few things you can try: 1. Check your spam/junk folder for additional emails from TWC 2. Try logging out completely and logging back in to refresh your account 3. Look in both the 'Correspondence Inbox' and 'Determination Letters' sections 4. Check if your contact information is up to date in your TWC profile If none of these work, you'll need to contact TWC directly. They can generate a new access code for you.

did u try clicking the link in the email? sometimes u dont even need the code if u just follow the email link. worked for me

This is a super common problem with the TWC ID.me verification. I went through this a month ago and nearly lost my mind. After searching around, I found out that sometimes the access code doesn't show up in your correspondence inbox because of a glitch in their system. What worked for me was starting the ID.me process through the link in the email, then when it asked for the code, I clicked on "Need help?" or "Don't have a code?" (I don't remember exactly what it said). This took me to an alternative verification path that still worked for TWC. If that doesn't work, I'd recommend using Claimyr (claimyr.com) to get through to a TWC agent. I was in the same boat calling endlessly with no luck, then I used their service and got connected to a TWC rep in about 20 minutes. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. The agent was able to generate a new access code for me right away. Saved me days of stress.

This is why I hate TWC so much. They send these important emails but don't give you what you need to actually complete the process. My cousin had to wait almost a week for his access code to show up, and by then they had already put his claim on hold! The whole system is designed to make you give up on getting your benefits.

I help people with TWC issues regularly, and here's what's likely happening: TWC and ID.me systems don't always sync immediately. The access code is generated when TWC initiates the verification request, but sometimes there's a delay before it appears in your correspondence inbox. Here's what you should do: 1. Wait at least 48 hours for the access code to appear 2. Check your TWC correspondence inbox AND your email (including spam folders) 3. If still no code after 48 hours, you need to contact TWC directly For contacting TWC: Call early in the morning (7:00-7:30am) right when their phone lines open for the best chance of getting through. Be prepared with your claim ID and personal information. Alternatively, you can try submitting an inquiry through the TWC website's contact form, but phone is generally faster for urgent issues like this.

Update on my situation: The access code FINALLY appeared in my correspondence inbox today (3 days after the email). There was no notification that a new message was there - I just had to keep checking. The verification process with ID.me took about 15 minutes and involved uploading my driver's license, taking a selfie video, and answering some questions about my credit history. My account is now showing as verified! If you're still stuck without a code, definitely try that Claimyr service I mentioned earlier. After days of frustration trying to get through on my own, it was totally worth it to actually speak to someone who could help.

FWIW I tried calling the TWC ID verification help line at 800-939-6631 and they were completely useless. Said they couldn't help with access codes and to just "wait" or "keep trying the main TWC number" - like THANKS for nothing!!! The whole system is designed to make you give up.

To answer your question about deadlines - TWC typically gives you 14 days from the date of the identity verification notice to complete the ID.me process. If you don't complete it within that timeframe, they may suspend your benefits until verification is complete. However, once verified, you should receive any missed payments retroactively. I'd recommend documenting all your attempts to complete the verification (screenshots of missing access code, dates of phone calls, etc.) in case you need to appeal any suspension of benefits. TWC does understand that technical issues happen, but having documentation always helps your case.

Just checking back in - did you ever get your access code to show up or find a solution? I'm having the exact same problem right now and feeling totally stuck.

The Access Code does not appear online. It is sent via USPS, and it looks like this, YKT2-294B-FENR-T4BE. It appears at the bottom of the page. TWC will always tell you they have nothing to do with your unemployment insurance. If you walk into a TWC office (at least in Round Rock) there is a phone which is connected directly to the UI office, and you will speak with an agent. Here is one outside number where you can call UI, 800-939-6631. All three of my payment requests did not go through, but I'll spare everyone the details of dealing with the UI system. I got a job effective April 21st. I am eligible to make one last payment request for the week of 4/13 thru 4/19. Let's see what happens.