TWC identity verification email - legitimate or scam?

Yep thats totally normal! I got the same thing back in January. Its legit, TWC uses ID.me for identity verification now. Gotta stop all the fraud happening I guess.

Yes, this is a legitimate requirement. The Texas Workforce Commission now requires identity verification through ID.me for most new claims. It's an extra security step to prevent fraudulent claims. Make sure you're using the official link from the TWC website though, not just clicking from the email directly. You'll need to upload photos of your ID and take a selfie video for facial recognition. Have all your documents ready before starting as the process needs to be completed in one session. I recommend doing this ASAP because your claim will remain pending until verification is complete, and payment requests will not be processed until you're verified.

I just went through this last month! Make sure u have good lighting for the selfie part, I had to do mine like 5 times cuz my apartment lighting is terrible lol. But yeah its legit.

Most verifications through ID.me are processed within 24-48 hours, but it can be immediate in some cases. If you run into any technical issues during the process (which happens frequently), you'll need to contact ID.me support directly, not TWC. They have a help chat on their website. Once verified, it can take an additional 1-3 business days for TWC to update your claim status. If it takes longer than a week total, that's when you should contact TWC directly about the delay.

i did mine in february and everything went fine until i tried to login to twc again and it wouldnt let me in!!! said my account was locked or something??? had to call twc like 50 times before i finally got through to someone who could help me. turns out the id.me stuff went through but theres some system thing that didnt connect right.

If you're having trouble reaching TWC by phone (which is very common), I'd recommend using Claimyr.com to help you get through to an agent. It saved me hours of frustration when I had issues with my ID.me verification not connecting properly to my TWC account. They have a service that helps you get through to TWC agents without the endless busy signals and disconnections. They even have a video demo showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Hopefully your verification goes smoothly, but if you need to talk to someone at TWC directly, that's a good option to have.

Oh yea and make sure u do the verfication from a smart phone NOT a computer. My brother tried on his laptop and it was a total disaster but worked fine on his phone!

Just to clarify some information here - ID.me verification can be completed on either a computer or smartphone. The smartphone is required for the selfie verification part, but you can start the process on a computer and then use the ID.me mobile app when prompted for the face verification. Also important: once verified, continue submitting your payment requests on schedule even if your claim still shows as pending. Missed payment requests can't be made up later, regardless of verification delays.

Glad to hear your verification went smoothly! Yes, definitely keep requesting payments on your regular schedule. The system will catch up and process them once everything is verified on their end. If your account is still showing pending after 5 business days, that's when you might need to contact TWC directly.