I'm really sorry you're going through this - it sounds incredibly stressful, especially with a special needs child to care for. Based on what others have shared here, it definitely sounds like you have a strong case for TWC benefits. One thing I'd add: keep detailed records of EVERYTHING moving forward. Screenshot emails about the policy changes, save any documentation about the new commission structure, and track your actual earnings week by week. If your employer tries to contest your claim (which they probably will), having a paper trail showing the dramatic drop in income will be crucial. Also, don't let them intimidate you with the "contractor" label. TWC looks at the actual working relationship, not just what they call you. If you're still expected to work their hours, follow their sales processes, use their leads/systems, etc., you're likely still an employee for unemployment purposes regardless of what they're calling it internally. Good luck with your application - it sounds like you've got solid grounds based on the "substantial change in employment terms" that others mentioned. Your family's financial security is worth fighting for!

I'm going through something similar right now and wanted to add a few practical tips from my experience so far: 1. When you call TWC (or use that Claimyr service mentioned earlier), have ALL your documentation ready - old pay stubs, the emails about the change, your commission tracking, everything. They might ask for specific numbers on the spot. 2. If you do get approved, make sure you understand exactly how to report your weekly commission earnings. I made a mistake early on by not reporting some small commission payments and it caused a delay in my benefits. 3. Don't be discouraged if your employer contests the claim - from what I've learned, this is pretty standard when there's any gray area. Just stick to the facts about the substantial change in your compensation structure. The good news is that your situation sounds textbook for "material change in employment terms." A 70% pay reduction combined with the switch from guaranteed salary to unpredictable commission should definitely qualify you. The fact that you've been with the company for 4 years and this is a recent change works in your favor too. Hang in there - supporting a special needs child while dealing with this kind of employment upheaval is incredibly stressful, but it sounds like you're taking all the right steps to protect your family's financial stability.

Just wanted to add that you should also gather any documentation about the warehouse assignment ending - even if it's just an email or text from your supervisor mentioning the contract was up or the project ended. This helps establish that it was truly a layoff and not job abandonment on your part. Also, when you're at the hearing, be very specific about the timeline. Say exactly when you were laid off, when you called the temp agency (include the date and approximate time), who you spoke with, and what they told you. The more specific details you can provide, the more credible your testimony will be. One more tip - if the temp agency claims you were supposed to follow some specific procedure for requesting new assignments, ask them to provide documentation of where this policy was explained to you (employee handbook, orientation materials, etc.). Often they can't produce this because they never actually communicated the requirements clearly to workers.

I'm dealing with a similar situation right now with a different temp agency. The whole system seems designed to deny legitimate claims. One thing that might help you - if you have your phone bill showing the call to the temp agency, that's usually considered good evidence even without detailed call logs. Also, don't let them intimidate you during the hearing. The temp agency will probably send someone who deals with these appeals regularly, but remember that the hearing officer has seen these cases many times and knows the common tactics agencies use to avoid paying unemployment. Stick to your facts: you were laid off through no fault of your own, you contacted them the next day as any reasonable person would, and they failed to provide you with new work or clear instructions on what else you should have done. The waiting is brutal but hang in there. From what I've seen, workers usually win these cases when they can show they made a good faith effort to contact the agency after being laid off.

That's such great news! Similar thing happened to me - my claim was stuck for weeks because of an employer coding error that I never would have known about without talking to an agent. It's frustrating that these simple issues can hold everything up for so long, but at least once you get through to someone they can usually fix it pretty quickly. Hopefully your payment comes through even faster than the 3-5 days they quoted!

Glad to hear you got through and found the issue! Employer coding errors are unfortunately super common - I had the exact same problem a few months ago. My former employer had marked me as "fired for cause" when I was actually laid off due to budget cuts. The TWC agent fixed it during our call and I got my first payment about 4 days later. Just make sure to keep checking your account online for updates and continue doing your weekly payment requests even while it's being corrected. The system should automatically backdate your payments once everything gets sorted out.

I'm going through this EXACT same thing right now and it's incredibly frustrating! Filed my claim 2 weeks ago, got the "ineligible" determination 3 days ago with no prior warning about needing ID verification. Just like you, I only found out what documents they needed after getting that determination letter. I uploaded my driver's license and a bank statement immediately, but my status still shows ineligible and there's been zero confirmation they received anything. Reading through all these comments has been both helpful and terrifying - the fact that the document portal might be broken or just sits in an unmonitored queue is really concerning. I've been doing the callback request every morning at 7am for the past 3 days with no luck, but I'm going to keep trying. Based on what everyone's shared here, I'm also going to start requesting payments even though it says I'm ineligible - I had no idea that was the right thing to do! This whole system really does feel intentionally designed to make people give up. But reading everyone's success stories gives me hope that if I stick with it and use the right terminology (like asking for the "ID Verification Special Processing Queue"), I can get through this. Thanks to everyone for sharing their experiences - this community is a lifesaver!

I'm so sorry you're going through this - the TWC ID verification process is absolutely broken and designed to frustrate people into giving up. I went through something very similar about 6 weeks ago and it was one of the most stressful experiences I've had with any government agency. A few things that helped me get through it: 1) Keep requesting payments every two weeks even though it says you're ineligible - this was crucial advice I got here and I'm so glad I followed it because I got all my backpay once approved 2) The 7am callback strategy really does work better than other times - I finally got through on my 5th attempt doing this 3) When you do get an agent, immediately ask to be transferred to the "Identity Verification department" and specifically ask them to check if your documents are in the "ID Verification Special Processing Queue" - these exact phrases seem to be magic words 4) Don't trust that uploading documents to their portal means anything - my documents sat there for 3 weeks until an agent manually flagged my account for expedited review The whole system is intentionally obtuse and I'm convinced they're hoping people will just give up and stop filing. But stick with it! Almost everyone I've seen post here who kept pushing eventually got approved and received their full backpay. It's infuriating that we have to jump through these hoops for benefits we're entitled to, but don't let them win. Hang in there and keep us posted on your progress!

One more thing about your situation - timing matters. TWC looks at your base period (first 4 of the last 5 completed calendar quarters before filing). If your Oklahoma employment falls within this period, those wages can be included. Make sure when you file that you understand exactly which quarters will be considered for your base period. Also, prepare for your claim to take longer to process than normal. Interstate claims typically take 4-6 weeks instead of the usual 2-3 weeks because of the communication between state agencies. If you need immediate assistance while waiting, consider applying for SNAP benefits or contacting local assistance programs.

Just wanted to add something that might help - I went through a very similar situation last year (worked in Louisiana, then moved to Texas for my husband's job). The good news is that following a spouse for employment IS considered good cause in Texas under certain circumstances. You'll want to emphasize that the move was necessary for your family's financial well-being when you explain your situation. One tip that saved me a lot of headache: when you fill out the online application, there's a section that asks about "other states where you worked" - make sure you check YES and list Oklahoma. This triggers the system to automatically request your wage records from Oklahoma. If you miss this step, you'll have to call later to add it, which is a nightmare. Also, keep detailed notes of everything - dates you filed, confirmation numbers, any correspondence. Interstate claims can get messy and having good records helps a lot if you need to appeal or follow up. Good luck!