I'm going through the exact same thing - filed 4 weeks ago and still stuck on "under review" with no communication from TWC. Reading through these comments, it sounds like the key is actually getting through to an agent to find out what specific issue is holding up the claim. I'm going to try calling tomorrow morning and ask specifically about pending issues like Omar suggested. Also might look into that Claimyr service Malik mentioned since I've been getting busy signals every time I call. It's so stressful when you're running out of money and don't know why there's a delay. Thanks everyone for the helpful advice - at least now I know I'm not alone in this situation!

I feel your pain - I'm dealing with something similar right now. Been waiting 4 weeks and also down to my last couple hundred dollars. After reading all these responses, it sounds like the most important thing is actually getting through to talk to someone who can tell you what's specifically holding up your claim. The former TWC employee's advice about calling between 1-3pm makes sense, and I'm definitely going to try that Claimyr service if I keep getting busy signals. It's frustrating that we have to jump through so many hoops when we're already stressed about money, but at least there are some concrete steps we can take. Keep us posted on how it goes - rooting for you!

just wondering, have u talked to ur commander about this? maybe they could write u a letter explaining why u cant work nights because of army stuff? that might help ur case with TWC

I went through something very similar with TWC about 18 months ago. My employer suddenly changed my schedule from M-F days to rotating shifts including weekends, which conflicted with my Guard duties. Here's what worked for me: 1. I immediately sent an email to my supervisor AND HR explaining that the new schedule conflicted with my military obligations and requesting accommodation 2. I included my drill schedule and mentioned USERRA protections 3. When they refused, I forwarded everything to my unit's readiness NCO who helped me document the conflict 4. I applied for TWC benefits the day after I quit, selecting "substantial change to employment terms" as my reason TWC approved my claim after about 3 weeks of investigation. The key was having everything documented in writing. Don't just rely on verbal conversations - they won't help you with TWC. Also, make sure you mention your military service obligations specifically in your resignation letter. Good luck!

I'm dealing with a similar situation right now at my new manufacturing job! They also hold back 2 weeks of pay and I was so confused about what to report. After reading through all these responses, it's crystal clear - report when you WORKED, not when you get PAID. What really helped me was calling my HR department and asking them to email me a breakdown of my hours for the week. Most companies are pretty good about providing this info since they have to track it anyway for payroll. That way you have documentation if TWC ever questions it later. Also just wanted to add - if you're working 32 hours at $16.50 like you mentioned, that $528 gross will probably reduce your weekly benefits significantly or eliminate them entirely depending on your benefit amount. But like others said, it's way better to report correctly and get reduced/no benefits than to mess up and owe money back later. TWC does NOT mess around with overpayments!

Just wanted to jump in as another newcomer who's been following this discussion closely - this has been incredibly helpful! I'm actually starting a new job next week that also has a 2-week pay hold, so this timing is perfect. Based on all the responses here, it's clear that TWC wants you to report wages when you EARN them (when you work), not when you receive payment. The key points I'm taking away are: 1. Calculate your gross wages (hours worked × hourly rate) for the week you actually worked 2. Get documentation from your employer (timesheet, hours breakdown) to back up your numbers 3. It's better to slightly overestimate than underestimate if you're unsure of exact amounts 4. Keep records of everything in case TWC has questions later Thanks to everyone who shared their experiences - especially the cautionary tales about overpayments. That $2,700 repayment story really drove home why it's so important to get this right from the start. I feel much more prepared now!

Just wanted to chime in as someone who recently went through this! I got the same ID.me verification email about 2 weeks ago and was super suspicious at first too. But it's definitely legit - TWC really does use ID.me now for identity verification. A few things that helped me: Make sure you have good wifi connection before starting, have your driver's license ready, and do it when you have about 30 minutes of uninterrupted time. The facial recognition part was actually kind of fun once I got over being nervous about it! My verification was approved within a few hours and my TWC account updated the next day. Don't let the horror stories scare you too much - most people get through it just fine, they just don't post about smooth experiences as much as the problematic ones. You've got this!

I went through the ID.me verification process about a month ago and wanted to share my experience since I see you got some great advice already! The whole thing took me about 25 minutes from start to finish. One thing that really helped was making sure I was in a well-lit room - I tried doing it initially in my dim kitchen and the facial recognition kept failing. Once I moved to a room with better lighting, it worked perfectly on the first try. Also, don't panic if the system seems to hang for a minute or two during processing - that's normal. I thought it had crashed but it was just working through the verification. My TWC account showed the update within about 36 hours after completing ID.me. The key is just being patient with the process and having all your documents ready before you start. Good luck!

Just wanted to chime in as someone who works in HR (not for collections but I've dealt with unemployment appeals). The company meeting you mentioned is HUGE evidence in your favor. When employers make public statements about job security and then contradict those statements with their actions, it seriously undermines their credibility with TWC hearing officers. A few practical tips for your hearing: - Write down exact quotes from the meeting as best you can remember them, even if not word-for-word - Prepare a simple one-page timeline showing: department transfers → company meeting → termination (with dates) - If you have any performance reviews or metrics from before the meeting, bring those to show you weren't on any kind of progressive discipline track The fact that this happened in collections during an industry downturn actually helps your case. TWC officers are seeing a pattern of employers in certain industries using "misconduct" terminations to avoid unemployment costs during economic challenges. Stay focused on the contradiction between what management said publicly versus their termination reason. That's really all you need to prove - that their stated reason doesn't hold water given the timeline of events.

Wishing you the best of luck on Friday, Mateo! You've really done your homework preparing for this hearing. From reading through all the advice here, it sounds like you have a solid case with that company meeting being such strong contradictory evidence. One small thing to add - during the hearing, if they try to overwhelm you with a lot of call recordings or performance metrics, remember you can ask for time to review any documents they present. Don't feel pressured to respond immediately to evidence you haven't seen before. You have the right to examine anything they submit and provide your response. Also, keep in mind that TWC hearing officers deal with these cases all day and they're pretty good at spotting when employers are being less than truthful about termination reasons. Your preparation and the witness statements should serve you well. Looking forward to hearing how it goes! The collections industry really needs people to push back on these questionable termination practices.