Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
This is such a helpful thread for TWC newcomers! I'm currently on my second unemployment claim with TWC and can confirm that the one-day holiday delay is pretty much the standard. The only exception I've seen is when there's a major system outage (which happened once during a winter storm), but that's rare. One tip I'd add for anyone reading this: if you're really tight on timing with bills, you can usually see the payment status change in your TWC portal before it hits your bank account. The status will update from "submitted" to "paid" usually a day before the money actually shows up. That at least gives you confirmation that it's coming. Also, for future holiday planning, TWC follows the federal holiday schedule exactly - so if banks are closed, TWC processing is delayed. Memorial Day, Labor Day, and the winter holidays tend to cause the longest delays since they often create 3-day weekends.
This is such great additional insight! I hadn't thought about checking the portal status before the money actually hits the account - that's a really useful tip for managing anxiety about payment timing. The point about major system outages is good to know too, though hopefully rare like you said. Your breakdown of which holidays cause the longest delays is super helpful for planning ahead. It's reassuring to know that the federal holiday schedule rule is so consistent. Thanks for sharing your experience from multiple claims - that kind of perspective is invaluable for those of us just starting to navigate this system!
This entire thread has been incredibly educational! I'm filing for unemployment for the first time next week and honestly had no clue about any of these timing nuances. The holiday delay information is pure gold - I would have been completely panicking if my first payment got delayed and I didn't know why. What really stands out to me is how consistent everyone's experience has been with the one-day delay pattern. It's so much better than wondering if it could be anywhere from 1-5 days like some people suggested. The tip about checking the portal status change before the bank deposit is brilliant too - that'll definitely help with the anxiety of waiting. I'm going to print out the federal holiday calendar and keep it with my TWC paperwork so I can plan payment requests accordingly. Thanks to everyone who shared their experiences, especially @CosmicCruiser for coming back with the actual results. This is exactly the kind of real-world information that makes navigating unemployment so much less stressful!
Join the conversation
UPDATE: I finally got it resolved! For anyone with similar problems in the future: I ended up using Claimyr this morning (the service someone mentioned above) and got connected to a TWC rep in about 30 minutes. The rep was able to reset my PIN, help me file my initial claim, AND backdate it to my actual layoff date four weeks ago. She said they've been having major system problems with PIN resets for the past month, which explains why none of my contact requests were answered. Now I just need to wait 2-3 weeks for the claim to process, but at least I'm in the system now! Thanks to everyone who offered advice. This has been incredibly stressful but I'm so relieved to finally have it submitted.
That's great news! Make sure you set calendar reminders for your payment request days - they're every two weeks based on your claim date. Missing a payment request can cause big problems.
Glad you got it fixed! The system is such a mess but at least you're on your way now.
Congratulations on getting it resolved! Your post is going to be so helpful for others dealing with this same nightmare. I went through something similar last year and it's amazing how broken the TWC system is for something so basic as a PIN reset. The fact that you had to pay a third-party service just to reach a human being at a government agency is pretty ridiculous, but I'm glad it worked out. Make sure to keep detailed records of all your payment requests and job search activities going forward - TWC loves to randomly audit people and ask for documentation weeks later.
Thanks for sharing that advice about keeping detailed records! I'm definitely going to be extra careful about documenting everything after going through this mess. It's crazy that we have to pay third parties just to access basic government services, but honestly it was worth it to finally get through. Do you remember what kind of documentation they typically ask for during audits? I want to make sure I'm tracking the right things from the start.
Join the conversation
I'm currently going through this exact same situation and it's incredibly stressful! My wage statement is missing my most recent employer where I worked as a pharmacy technician for 10 months, and instead shows an old fast food job from years ago. My calculated benefit is only $195/week when it should be much higher based on my pharmacy wages. After reading everyone's experiences here, I'm feeling much more hopeful that this can be resolved. I'm going to try calling first thing tomorrow morning at 8 AM sharp with all my documentation ready. I have all my paystubs saved digitally and my employer's info, so I should be prepared. One thing I wanted to ask - for those who successfully got their wage investigations completed, about how long after the investigation finished did you receive your backpay? I'm trying to plan my budget around when I might see the corrected amounts. Also, did anyone have issues with their employer not cooperating with TWC during the investigation process? Thanks to everyone who shared their experiences - it really helps to know this is fixable even though the process seems overwhelming right now!
I just went through this process about 6 weeks ago and can answer your questions! Once my wage investigation was completed (took about 3 weeks), I received the backpay within 5-7 business days. It came as a separate deposit from my regular weekly payment, so keep an eye out for that. As for employer cooperation - mine was actually pretty responsive once TWC contacted them directly. Apparently TWC has ways to compel employers to provide wage information if they're being difficult, so don't worry too much about that part. The bigger issue is usually just getting through to TWC to start the process in the first place. Your plan to call at 8 AM with all documentation ready sounds perfect. Having your paystubs and employer FEIN (if you can find it on old paystubs) will definitely speed things up. Also make sure to ask for a reference number for your investigation so you can follow up if needed. You've got this! The pharmacy tech wages should make a huge difference in your benefit calculation.
I'm currently dealing with this exact same issue and it's so frustrating! My wage statement is showing my old retail job from 2 years ago but completely missing my most recent employer where I worked in manufacturing for 14 months making $18/hour. My benefit calculation shows only $231/week which is way too low. After reading through everyone's experiences here, I'm feeling much more optimistic that this can be fixed. I've been hesitant to call because I heard the wait times are terrible, but it sounds like the early morning strategy (calling right at 8 AM) really works based on what multiple people have shared. I have all my paystubs saved and my final pay statement, so I should have everything I need for the wage investigation. It's reassuring to know that I'll continue getting payments (even at the lower rate) while this gets sorted out, and that the backpay comes pretty quickly once it's resolved. One question - did anyone have success using the online messaging system instead of calling? I noticed someone mentioned you can request a wage investigation through secure messaging in your TWC account. Wondering if that's worth trying first or if calling is really the better option. Thanks to everyone for sharing your stories - it helps so much to know this is a common problem with a solution!
I tried the online secure messaging route first when I had this same issue a couple months ago, and honestly it took forever to get a response - like 8-10 business days just for them to tell me I needed to call anyway! The phone call is definitely faster even with the wait times. That early morning strategy at 8 AM really does work - I got through on my second try that way after failing for days calling at random times. Your manufacturing wages should make a big difference in your benefit amount, so it's definitely worth the effort to get this fixed. Make sure you have that FEIN number from your paystubs if possible - it speeds up the process a lot when they're looking up your employer in their system!
Join the conversation
UPDATE: The access code showed up this morning (took about 30 hours). I completed the ID.me verification and it wasn't too bad! Had to upload my driver's license and do a video selfie thing. Now just waiting for TWC to process it and hopefully restore my claim. Thanks everyone for the help and reassurance!
Great news! Now just keep an eye on your claim status. It should update within 3-7 business days. Make sure you continue requesting payments on your regular scheduled days, even while waiting for the verification to process.
Awesome! So glad you got it sorted out. The waiting part is the worst but at least you're through the hardest step. Keep us posted on how long it takes for your payments to come through!
Glad you got through the ID verification! I had the same experience - the disappearing payment info is definitely scary but it's just their system putting things on hold. For what it's worth, when that TWC agent called you, they were probably just doing their job to notify you about the verification requirement. Some agents are actually pretty helpful when you can reach them. Hope your payments get restored quickly once they process everything!
That's such a relief to hear! I was really worried when I saw my payment info just vanish like that. It's good to know the TWC agent was probably just trying to help rather than calling with bad news. I'll definitely keep checking my claim status over the next few days. Thanks for sharing your experience - it really helps to know others have been through this same process successfully!
Zara Mirza
I just wanted to update everyone! I went to the TWC office this morning with all my documents as suggested. There was about an hour wait, but the staff member was able to verify my identity and unlock my account on the spot! She said they've been overwhelmed with these lockout issues since they implemented stricter security measures in January. For anyone facing the same problem - YES, definitely go to the office! Just make sure it's a main Workforce Solutions center, not a satellite location. Thanks to everyone who helped me figure this out!
0 coins
Anastasia Kozlov
•Great news! Glad you got it resolved in time for your payment request. This is why in-person visits are still so important for these systems.
0 coins
Diego Chavez
•Lucky you! My local office was totally useless. Guess it really depends on which one you go to and who you talk to. The whole system is still broken!
0 coins
Javier Garcia
As someone who's been through this exact situation twice, I can confirm that visiting the office is absolutely worth it! I had the same lockout issue about 6 months ago and the phone support was completely useless. Drove to my local Workforce Solutions office and they had me unlocked within 15 minutes after verifying my identity. The key is to bring your driver's license, Social Security card, and any TWC correspondence you have. Also, try to go early in the morning right when they open - the wait times are much shorter then. Don't waste any more time with that phone number, just go in person before your payment deadline!
0 coins
Ryan Andre
•This is really reassuring to hear! I was starting to lose hope after all the failed phone attempts. Your tip about going early in the morning is super helpful - I was planning to go mid-day but I'll definitely head there first thing instead. Did they ask for any specific TWC documents or was your driver's license and SSN card enough? I have my determination letter but not sure what other correspondence I might need to bring.
0 coins