Just wanted to follow up on this thread with what worked for me. After trying everything, what finally fixed my issue was: 1. Used Claimyr to get through to TWC (took about 3 hours instead of days of redialing) 2. Explained to the agent that I'd already completed ID.me verification 3. The agent had me verify my identity directly with them 4. They put a manual override in their system 5. My claim was processed within 24 hours The agent explained that they're implementing a fix for this issue in their next system update, but no exact timeline. Until then, getting a manual override from a TWC representative is the only guaranteed solution. Hope this helps everyone still dealing with this frustrating situation!

I'm dealing with this exact same issue right now! Completed ID.me verification 10 days ago, got all the confirmations, but TWC still shows pending. It's so relieving to see I'm not alone and that there's actually a known system glitch causing this. Based on what everyone's shared, I'm going to try the Claimyr service first since I can't afford to spend another week on hold, and if that doesn't work I'll visit my local TWC office with all my documentation. Thank you all for sharing your experiences and solutions - this thread is incredibly helpful for those of us stuck in this frustrating situation!

UPDATE: Just wanted to let everyone know that I tried the reverify option after checking ID.me directly (thanks @helpful_person!) and it worked! My account is now showing as verified in the TWC portal too. Going to request my payments right away. Thanks everyone for your help!

Wow, this thread is so helpful! I'm dealing with the same ID.me verification issue right now - been stuck on "processing" for 3 days. Reading through all these experiences, it sounds like this is unfortunately pretty common lately. I'm definitely going to try checking my ID.me account directly first to see if there's a sync issue like @Savannah had. If that doesn't work, I might look into that Claimyr service @Aisha mentioned. It's reassuring to know that benefits get backdated once it's resolved, but still stressful when you're waiting on money for bills. Thanks everyone for sharing your experiences and solutions!

I went through this exact same situation about 6 months ago. After my ID.me verification cleared, TWC automatically included all my held weeks in one payment that came about a week later than my normal payment date. The total amount was correct for all the weeks I had missed. One tip - screenshot your payment request history showing all those "held" weeks now, just in case there are any discrepancies later. Also, don't panic if the first payment you see isn't the full amount - sometimes they split it into multiple deposits. Keep checking your TWC correspondence inbox too, they'll send you a breakdown of exactly what weeks were paid. Good luck!

I'm going through this same situation right now! Just finished my ID.me verification last week and still waiting. Reading through all these responses is really helpful - sounds like most people do get their backpay but the timing varies a lot. I'm going to follow the advice about screenshotting my payment history and checking my correspondence inbox regularly. It's frustrating how unclear TWC is about these processes, but at least this community helps fill in the gaps! Hoping we both see our payments soon 🤞

Hang in there! I know the waiting is incredibly stressful when you're running low on funds. Based on what others have shared, 4 weeks is still within the normal timeframe, though I totally understand your frustration. Since you mentioned you got the acknowledgment letter, that's good - you're definitely in the system. The key things to focus on now are: 1) Keep requesting payments every two weeks (even though you're not getting paid yet), 2) Document your work search activities thoroughly, and 3) gather any evidence that supports your case about the layoff vs. misconduct. The fact that your employer is claiming misconduct when you were actually laid off due to restructuring should work in your favor. Do you have any emails, documents, or witnesses that can back up your version of events? Having that ready will be important when your hearing gets scheduled. Stay strong - appeals do take time but many people win when they have the facts on their side like you seem to!

I just went through this same situation in January! Filed my appeal on January 15th after being denied for "misconduct" (I was actually terminated during a company downsizing), and my hearing was scheduled exactly 7 weeks later. The waiting is absolutely brutal, especially when you're watching your savings disappear. A few things that helped me: First, like others said, DEFINITELY keep requesting payments every two weeks - I almost made that mistake too but caught it just in time. Second, start organizing your evidence now while you wait. I created a simple folder with my termination letter, any emails about the company changes, and contact info for potential witnesses. The good news is that employers often don't show up to hearings or don't prepare well. In my case, my former employer's HR rep couldn't provide any specific examples of the "misconduct" they claimed, while I had clear documentation of the department closure. The hearing was only about 45 minutes and I won. One tip: when your hearing gets scheduled, they usually give you the option of phone or video. I chose phone because I was less nervous that way, but either works. The judges are actually pretty fair and will ask you direct questions about what happened. Hang in there - 4 weeks feels like forever but you're still in the normal timeframe. Keep documenting everything and stay hopeful!

Thanks everyone for all this helpful information! I'm feeling a bit more prepared now. I'll wait until the 18th to file, but I'll start getting all my documentation together. And I'll make sure to request payments even while waiting for approval, and to set up direct deposit. Fingers crossed everything goes smoothly!

Just wanted to add - keep copies of EVERYTHING. Print out your layoff notice, save screenshots of your TWC application confirmation, and keep records of all your work search activities. I learned this the hard way when TWC asked me to provide documentation months later and I had to scramble to find everything. Also, if you get any correspondence from TWC (letters, emails, etc.), respond quickly. They have strict deadlines and missing one can really mess up your claim. You sound like you're being smart about preparing ahead of time!