I had something similar happen to me a few months ago. It turned out I had missed answering one of those weekly certification questions correctly - I think it was the one about being "able and available" for work. Even though I thought I answered everything right, apparently there was some discrepancy. My advice: go back through your last few weekly certifications and double-check every single answer. Sometimes it's something really small like saying you worked a day when you meant to say you didn't, or vice versa. Also check if there are any pending issues in your account that might not be showing up prominently. If you can't find anything obvious, definitely call them. The wait times are brutal but it's really the only way to get a real answer about what's going on with your claim.

This exact same thing happened to my sister last year! She panicked at first but it turned out to be a system error on TWC's end. What really helped her was filing an appeal online through the TWC website - even though she didn't know why she was marked ineligible, the appeal process forced them to actually review her case and provide a real explanation. She got it resolved within about 2 weeks. Don't wait too long to file the appeal though, I think you only have 14 days from when the determination was made. Hope this helps!

This disconnect between TWC's approval letters and online status is unfortunately super common - I've seen this exact issue come up dozens of times in unemployment groups. The approval letter is your official documentation that overrides whatever the website says. Here's what I learned from my own experience: TWC's mail system and online portal operate completely independently. When they print your approval letter, it doesn't automatically trigger an update to your online account - they literally have separate databases that don't talk to each other properly. You should absolutely continue requesting payments on your scheduled days regardless of the online status. The approval letter is what their payment processing system recognizes. I've never seen anyone have payment issues when they had an approval letter in hand, even with the status showing "under review." Pro tip: Take photos of that approval letter and save them to your phone/email. Also keep the physical copy somewhere safe. If you ever need to prove your claim was approved, that letter is your golden ticket. The online status will eventually catch up (usually 1-2 weeks), but don't let it stress you out in the meantime.

This is such a widespread issue that TWC really needs to address! I'm a newcomer here but I've been researching this exact problem for the past few days since I'm in the same boat - got my approval letter last Monday but online status is still "under review." Reading through everyone's experiences here has been incredibly reassuring. It's honestly shocking that a state agency can't synchronize their own systems in 2024, but apparently this is just standard operating procedure for TWC. The fact that so many people have gone through this exact same scenario and everything worked out fine gives me confidence to move forward. I'm definitely going to follow the advice here and submit my payment request this week even though my online status hasn't updated yet. That approval letter seems to be the real proof that matters, not whatever their ancient website displays. Going to take photos of it and keep multiple copies safe just in case. Thanks to everyone who shared their stories - this community is invaluable for navigating TWC's confusing and outdated processes!

UPDATE: I finally got through to my local Workforce Solutions office this morning. My RESA event IS virtual! They apologized for the confusion and sent me the Teams link. Thanks everyone for your help and advice - I'll be attending in about an hour. For anyone else facing this issue, definitely call your local office directly rather than waiting for an email that might never come!

So glad you got it figured out in time! This is exactly why I always recommend calling directly - the email communication between WorkInTexas and local offices seems to have gaps. Hope the RESA session goes well for you! Usually they're pretty informative and you might learn about some job search resources you didn't know about before. Good luck with your job search!

I'm also new to TWC (just got my first payment a couple weeks ago) and this entire thread has been incredibly reassuring! I was starting to panic about Memorial Day affecting my payment since I have bills due right after. The one-day delay seems very manageable based on everyone's experiences. I'm definitely going to implement so many of these suggestions - setting up bank alerts, checking the TWC app for payment status, maybe even that emergency buffer fund idea. It's amazing how much more helpful real people's experiences are compared to the official TWC website. Thank you to everyone who shared their stories and tips - it makes navigating this system as a newcomer so much less stressful knowing there's a community of people who understand what we're going through!

I'm also really new to TWC (just started my first claim this month) and this thread has been absolutely invaluable! I was getting so anxious about how Memorial Day would affect my payment timing, but reading everyone's real experiences has put my mind at ease. The consistent message about one-day delays being standard is so helpful - much more useful than the vague information on the TWC website. I'm definitely going to start implementing all these great suggestions: setting up bank notifications, checking the payment status in the TWC app, taking screenshots of my payment requests, and maybe even setting aside a small emergency fund for future holiday delays. It's incredible how supportive and knowledgeable this community is! Thanks to everyone for sharing your experiences and making those of us new to the system feel less alone in navigating all this.

One last thing to remember: if your daughter gets approved for partial unemployment and then her employer suddenly gives her more hours again, she needs to report that accurately when requesting payment. If she earns more than her weekly benefit amount plus 25% in any given week, she won't receive benefits for that week, but her claim stays open in case hours get reduced again. Also, make sure she creates an account on WorkInTexas.com as part of her application process. It's required, and TWC uses this to track some of the work search activities.

Just wanted to add that when your daughter applies, she should be prepared to wait about 2-3 weeks for the first payment if approved. TWC has to process the claim and verify employment history. During this time, she should continue requesting payment every two weeks even if she hasn't received anything yet - those requests are for specific benefit weeks and can't be done retroactively if missed. Also, if TWC asks for any additional documentation (like wage stubs or employer information), respond as quickly as possible because delays in providing documents can hold up the entire claim. Good luck to her!