Does TWC automated payment request line know when benefits run out? Confused by mixed signals

The automated system DOES know when your benefits run out, but it doesn't always communicate it clearly. When I exhausted my regular benefits last month, the Tele-Serv line still prompted me to request payment on my regular schedule. However, when I actually made that request, it told me I had $0.00 remaining benefit balance. That's how I knew I was done. Look at your TWC account online - that's more reliable than the phone prompts. Check your "Claim and Payment Status" page to see your remaining benefit amount. If it shows $0 available, you're out of benefits regardless of what the automated system says about calling back.

same thing happend to me!! the stupid system told me to keep requesting payment but when i did it said i was out of money. waste of time. check ur balance online its easier

The TWC system is INCREDIBLY MISLEADING on this! When my benefits exhausted, I kept getting prompts to request payment for WEEKS afterward! I wasted so much time following their automated prompts only to be told each time that I had no remaining benefits. It's like they designed the system to be as confusing as possible! You can also tell by the determination letter they send out. Did you ever receive a letter stating your benefit amount and how many weeks you qualify for? That's the most accurate way to know. And don't even get me started on trying to call them to clarify. IMPOSSIBLE to get through on the regular numbers!

To give you a clear answer: The TWC automated system is programmed to tell you when to make your next payment request based on your established request schedule, but it doesn't automatically know to stop prompting you when your benefits are exhausted. It's designed to maintain your reporting schedule. Here's how to definitively know if your benefits are exhausted: 1. Check your Remaining Benefits Balance online in your TWC account 2. Look for a letter titled "Benefits Exhausted" in your correspondence inbox 3. When you actually attempt to request payment, the system will tell you if you have no remaining benefits If you're curious about potentially qualifying for any extensions (though currently Texas doesn't have any active benefit extension programs), you'd need to speak with a representative directly. Extensions aren't automatic.

lol the twc system is a joke honestly. i got the same runaround and kept calling in like they said but then when i finally got through they told me my benefits ran out weeks ago! like why not just SAY THAT instead of making me keep calling? whole thing is designed to confuse people if you ask me

Mine ended back in January and I had a similar experience where the automated system kept telling me to call back for the next payment request. I think it's just bad programming on their part. When I finally checked my account online, there was a notice about my benefits being exhausted that had been there for weeks! So definitely check your account online for the most accurate information. The phone system isn't reliable at all for this.

Update: I checked my account online and it definitely shows $0 remaining benefits. I also found a message in my correspondence inbox titled "Benefits Exhausted" from about 10 days ago. I guess the automated phone system just isn't synced up with this information. Thanks everyone for your help! At least now I won't waste time calling in this weekend.