TWC payment request system says it's been 3+ weeks since last request when it's only been 2 weeks - can't get through by phone

same thing happnd to me last month!!! it said 3 weeks but it was only like 10 days. call early in morning like 7:01 am exactly when they open. took me 6 tries but finally got thru

The TWC system calculates your payment request schedule based on your claim effective date, not from when you last requested payment. Your assigned request days should be specified in your approval letter (and likely the same two consecutive days every two weeks). It sounds like you might have made your first request later than your assigned days, but the system still allowed it as a courtesy for new claims. Now it's enforcing your regular schedule. For example, if your assigned days were the 5th-6th of each month, but you requested on the 28th, the system would now expect your next request on the 5th-6th, which might have passed by the time you tried again two weeks after the 28th. Check your TWC correspondence for your assigned request days or log into your account and look under "Payment Request Schedule."

THE TWC SYSTEM IS BROKEN!! This happens ALL THE TIME! They never fix it and the phone lines are DELIBERATELY UNDERSTAFFED so people give up and don't get their benefits. I had this exact issue last year and had to drive 45 minutes to an actual TWC office to get it fixed because calling is COMPLETELY USELESS. They're hoping you'll just give up!!

This is a common misunderstanding about how TWC payment requests work. Your payment request days are fixed and assigned based on your claim effective date - they're the same two consecutive days every two weeks. You need to submit your requests on those specific days, not just any time two weeks after your last request. If you miss your assigned days, the system will say it's been "more than 3 weeks" since your last request, even if it hasn't been, because what it's really saying is "you missed your assigned request period." Good news though - you don't necessarily lose those benefits. You can still request payment late, and TWC can often backdate the requests if you have good cause for missing your assigned days. You absolutely need to speak with a TWC representative to fix this.

You can find your assigned request days by logging into your TWC account and looking under "Payment Request Schedule" or "Claim and Payment Status." It should show the specific dates when you need to request payment. Alternatively, there's a general pattern: If your claim effective date ends in 0-3, your request days are Monday and Tuesday. If it ends in 4-6, your days are Wednesday and Thursday. If it ends in 7-9, your days are Friday and Saturday.

I had this issue last month and wasted 3 days trying to call TWC with no luck. Then my neighbor told me about Claimyr.com which got me through to a TWC agent in about 10 minutes. They have a service that helps you bypass the busy signals. I was super skeptical but you can see how it works in their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC agent told me I hadn't lost my benefits and they were able to backdate my payment request for the period I missed. Saved me so much stress!

i just got my claim fixed last week!!!! had same issue. when u do get thru to twc (took me 4 days of trying) make sure u ask them to WRITE NOTES on ur account about the backdated payments. the 1st agent i talked to said they fixed it but didnt and i had to start all over again. second agent was way better and put in notes and fixed it for real. good luck!!!!

One more important thing: when you do connect with TWC, request that they review your payment request schedule with you and confirm you understand it correctly. Ask them to note in your file that you were confused about the schedule, which constitutes "good cause" for missing your request period. Also, while waiting to connect with TWC, go ahead and try making a payment request through the automated phone system (Tele-Serv at 800-558-8321). Sometimes this works even when the online system gives an error. Select option 1 for payment request, and if it allows you to proceed, you might be able to request payment without having to speak to anyone.

This reminds me of when I first filed back in January. I was so confused about the payment request days I ended up missing like 3 weeks of benefits. My brother-in-law works for a company that deals with TWC stuff and he said they purposely make it confusing so people miss payments and they save money. Not sure if that's true but seems like it lol. Anyway I finally got it sorted but took forever to get someone on the phone.

did u try the chat thing on the website??? sometimes its faster than calling

Once you get this resolved, I recommend setting calendar reminders for your future request days. The TWC does send email reminders, but they sometimes go to spam or arrive late. Set reminders for both days of your request period every two weeks to avoid this happening again. And don't worry too much - the TWC representatives deal with this exact situation constantly. As long as you contact them within a reasonable timeframe (ideally within 2-3 weeks of missing your request period), they can usually backdate your request with no issues.