TWC payment request system says it's been 3+ weeks since last request when it's only been 2 weeks - can't get through by phone

same thing happnd to me last month!!! it said 3 weeks but it was only like 10 days. call early in morning like 7:01 am exactly when they open. took me 6 tries but finally got thru

The TWC system calculates your payment request schedule based on your claim effective date, not from when you last requested payment. Your assigned request days should be specified in your approval letter (and likely the same two consecutive days every two weeks). It sounds like you might have made your first request later than your assigned days, but the system still allowed it as a courtesy for new claims. Now it's enforcing your regular schedule. For example, if your assigned days were the 5th-6th of each month, but you requested on the 28th, the system would now expect your next request on the 5th-6th, which might have passed by the time you tried again two weeks after the 28th. Check your TWC correspondence for your assigned request days or log into your account and look under "Payment Request Schedule.

THE TWC SYSTEM IS BROKEN!! This happens ALL THE TIME! They never fix it and the phone lines are DELIBERATELY UNDERSTAFFED so people give up and don't get their benefits. I had this exact issue last year and had to drive 45 minutes to an actual TWC office to get it fixed because calling is COMPLETELY USELESS. They're hoping you'll just give up!!

This is a common misunderstanding about how TWC payment requests work. Your payment request days are fixed and assigned based on your claim effective date - they're the same two consecutive days every two weeks. You need to submit your requests on those specific days, not just any time two weeks after your last request. If you miss your assigned days, the system will say it's been "more than 3 weeks" since your last request, even if it hasn't been, because what it's really saying is "you missed your assigned request period." Good news though - you don't necessarily lose those benefits. You can still request payment late, and TWC can often backdate the requests if you have good cause for missing your assigned days. You absolutely need to speak with a TWC representative to fix this.

You can find your assigned request days by logging into your TWC account and looking under "Payment Request Schedule" or "Claim and Payment Status." It should show the specific dates when you need to request payment. Alternatively, there's a general pattern: If your claim effective date ends in 0-3, your request days are Monday and Tuesday. If it ends in 4-6, your days are Wednesday and Thursday. If it ends in 7-9, your days are Friday and Saturday.

I had this issue last month and wasted 3 days trying to call TWC with no luck. Then my neighbor told me about Claimyr.com which got me through to a TWC agent in about 10 minutes. They have a service that helps you bypass the busy signals. I was super skeptical but you can see how it works in their demo video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The TWC agent told me I hadn't lost my benefits and they were able to backdate my payment request for the period I missed. Saved me so much stress!

i just got my claim fixed last week!!!! had same issue. when u do get thru to twc (took me 4 days of trying) make sure u ask them to WRITE NOTES on ur account about the backdated payments. the 1st agent i talked to said they fixed it but didnt and i had to start all over again. second agent was way better and put in notes and fixed it for real. good luck!!!!

One more important thing: when you do connect with TWC, request that they review your payment request schedule with you and confirm you understand it correctly. Ask them to note in your file that you were confused about the schedule, which constitutes "good cause" for missing your request period. Also, while waiting to connect with TWC, go ahead and try making a payment request through the automated phone system (Tele-Serv at 800-558-8321). Sometimes this works even when the online system gives an error. Select option 1 for payment request, and if it allows you to proceed, you might be able to request payment without having to speak to anyone.

This reminds me of when I first filed back in January. I was so confused about the payment request days I ended up missing like 3 weeks of benefits. My brother-in-law works for a company that deals with TWC stuff and he said they purposely make it confusing so people miss payments and they save money. Not sure if that's true but seems like it lol. Anyway I finally got it sorted but took forever to get someone on the phone.

did u try the chat thing on the website??? sometimes its faster than calling

Once you get this resolved, I recommend setting calendar reminders for your future request days. The TWC does send email reminders, but they sometimes go to spam or arrive late. Set reminders for both days of your request period every two weeks to avoid this happening again. And don't worry too much - the TWC representatives deal with this exact situation constantly. As long as you contact them within a reasonable timeframe (ideally within 2-3 weeks of missing your request period), they can usually backdate your request with no issues.

I went through this exact same situation about 6 months ago! The confusion about request days vs. just "every two weeks" trips up so many people. What really helped me was writing down my assigned days (Monday/Tuesday in my case) on a sticky note and putting it right on my computer monitor. One tip that might help you get through to TWC faster: try calling the Spanish language line first (800-939-6631) and then ask to be transferred to an English-speaking agent. Sometimes those lines have shorter wait times. Also, if you have to call multiple times, don't hang up if you get the busy message - sometimes if you stay on the line for a few minutes it will put you in the queue anyway. You're not going to lose your benefits over this - it's such a common issue that TWC has standard procedures for fixing it. Just be persistent with calling and you'll get it sorted out!

I'm dealing with something similar right now! Filed my claim about 3 weeks ago and I'm pretty sure I've been requesting payments on the wrong days too. Reading through all these responses is so helpful - I had no idea the request days were fixed based on your claim date rather than just "every two weeks." For anyone else confused about this: I found my assigned request days by logging into my TWC account and clicking on "Claim and Payment Status" - it shows a calendar view with your specific request dates highlighted. Wish they made this more obvious during the initial application process! @Ezra definitely try that Claimyr service someone mentioned or the Spanish line trick. I've been trying to call for days with no luck either. We're all in this together!

This thread has been incredibly helpful! I'm a new claimant and was making the exact same mistake - thinking I could request payment anytime during my "request week" rather than on my specific assigned days. For anyone else struggling with this, I wanted to add that if you're having trouble finding your assigned days in the TWC system, you can also calculate them using the pattern @Brooklyn mentioned: if your claim effective date ends in 0-3, your days are Monday/Tuesday; ends in 4-6 means Wednesday/Thursday; ends in 7-9 means Friday/Saturday. Also, I noticed some people mentioned email reminders from TWC - mine have been going to my spam folder, so definitely check there if you're not seeing them in your inbox. I've now moved them to my regular inbox and set up additional calendar alerts as backup. @Ezra hope you get through to someone soon and get this resolved! From everything I've read here, it sounds like this is totally fixable once you reach a representative.

I'm new to unemployment claims and this thread has been incredibly eye-opening! I had no idea that payment request days were fixed based on your claim effective date rather than just being flexible within a two-week window. I'm not dealing with this specific issue yet (still waiting on my claim approval), but I'm definitely going to check my assigned request days as soon as I get access to avoid making the same mistake. The calculation method based on the last digit of your claim effective date is super helpful - I'll bookmark this thread for reference. @Ezra I hope you get through to TWC soon! From everyone's responses, it sounds like this is a very common and fixable issue. The tips about calling right at opening time, trying the Spanish line, and using that Claimyr service seem really practical. Good luck!

This is such a helpful thread! I'm also a new claimant and had no idea about the fixed request days based on claim effective date. I've been requesting payments whenever I remember to do it within what I thought was my "request week" - sounds like I might be making the same mistake. Just checked my TWC account and found the calendar view under "Claim and Payment Status" that several people mentioned. My claim effective date ends in 5, so according to the pattern @Brooklyn shared, I should be requesting on Wednesday/Thursday. I think I've been requesting on random days! @Ezra I hope you get through to TWC soon! The tip about calling right at 7:01 AM when they open seems to be mentioned by several people, so that might be your best bet. Also going to try that Claimyr service if I run into the same issue. Thanks everyone for sharing your experiences - this is exactly the kind of real-world info that TWC should be providing upfront!

Just wanted to add my experience as someone who went through this exact same situation about 8 months ago! I also misunderstood the request schedule and thought I could request payment anytime during my "request week" rather than on specific assigned days. What finally worked for me was calling the main TWC line (800-939-6631) at exactly 7:00 AM and selecting the option for technical issues rather than general questions. For some reason, that queue seemed to move faster. I also kept hitting redial even when I got the "all agents are busy" message - sometimes after 10-15 tries it would suddenly put me in the actual queue. When I did get through, the agent was super understanding and said this confusion happens to new claimants constantly. They were able to backdate my missed payment requests with no issues and even walked me through how to set up text message reminders for my future request days (which was a game-changer). The key thing is to stay persistent and don't panic - you haven't ruined your claim! TWC deals with this situation multiple times every single day. Also, once you do get it sorted, definitely set up multiple reminders because those assigned days sneak up on you fast. Good luck @Ezra - you're going to get this resolved!