Update: I finally got through to TWC! The rep confirmed I should definitely be filing in Texas and started a wage investigation. They said it could take 4-6 weeks to resolve but I should keep requesting payment every two weeks. Also confirmed the work search requirements still apply (3 per week). Thanks everyone for your help - I'll post again when this gets resolved in case it helps someone else!

Glad you got through to TWC and got the wage investigation started! That's the hardest part. Just wanted to add - while you're waiting for the investigation to complete, keep copies of EVERYTHING. Screenshot your payment requests showing you did them on time, save all your work search records in a spreadsheet or document, and keep any correspondence from TWC. Also, if your former employer's HR is helpful in getting the wage reporting corrected quickly, that could potentially speed up the whole process. Some companies have dealt with this so many times they know exactly who to contact at the state agencies to get it fixed fast. Fingers crossed it resolves faster than the 4-6 weeks estimate!

Had similar problem but with my appeal being ignored after they said I quit (was actually laid off). Anyways my sister works for state government and she told me to also include my full address and claim filing date when emailing representatives, apparently helps them look up your information faster. Also if you're really desperate the TWC ombudsman office can sometimes help - 800-628-5115. You'll still wait but they specialize in helping with stuck claims.

I went through this exact same nightmare last year and want to share what actually worked for me. First, definitely contact your state representative - they have dedicated staff for constituent services and TWC issues specifically. When you email them, include your full claim number, the date you filed, your address, and a timeline of what's happened so far. But here's what really made the difference for me: I also filed a complaint with the Texas State Auditor's Office (SAO) online. They track systemic issues with state agencies and will forward your complaint to TWC's management. It took about a week, but I got a call from a TWC supervisor who apologized and had my payments released within 48 hours. The SAO complaint form is at sao.texas.gov - look for "Report Fraud, Waste & Abuse" and select "State Agency Service Issues." Make sure to mention how long you've been waiting and that regular customer service hasn't been able to help. Good luck - don't give up!

Congratulations on getting it resolved! Your experience is a perfect example of why persistence pays off with TWC. The fact that your employer had already responded but it was just sitting in a processing queue shows how important it is to get someone who can actually look deeper into your case rather than just the surface-level status. Thanks for updating us - it gives hope to others dealing with similar situations. Enjoy those back payments!

This whole thread is incredibly helpful! I'm dealing with a similar situation - filed my claim in early February and have been stuck on "separation verification" for 3 weeks now. Reading through everyone's experiences, it seems like the key is getting to an actual claims examiner rather than the general customer service reps. I'm definitely going to try calling my former employer's HR first to confirm they responded, then use Claimyr if needed. It's frustrating that we have to jump through so many hoops just to get our rightful benefits, but at least there are strategies that work. Mary, thanks for coming back to update us with your success - that gives me hope that persistence really does pay off with TWC!

Oof, been there done that. TWC and their mysterious ways 🔮 Hang in there OP, hopefully it's just a glitch in the matrix

I had something similar happen to me a few months ago. It turned out I had missed answering one of those weekly certification questions correctly - I think it was the one about being "able and available" for work. Even though I thought I answered everything right, apparently there was some discrepancy. My advice: go back through your last few weekly certifications and double-check every single answer. Sometimes it's something really small like saying you worked a day when you meant to say you didn't, or vice versa. Also check if there are any pending issues in your account that might not be showing up prominently. If you can't find anything obvious, definitely call them. The wait times are brutal but it's really the only way to get a real answer about what's going on with your claim.

Thanks for the tip! We'll definitely send it certified mail. On average, how long after they receive the documentation did most of you see the payment get released?

Just went through this exact same situation last month! My advice - don't panic, this is actually pretty routine. When I marked "unable to work" for my surgery days, my payment went into review status within 24 hours. The key things that helped me: - I kept requesting payments every week even while under review (this is CRUCIAL) - I gathered all my hospital discharge papers and doctor notes ahead of time - When the form arrived, I responded within 48 hours The whole process took about 8 business days from when I sent back the documentation. I did lose payment for the 3 days I was actually in the hospital, but got full benefits for the other days in that week when I was available to work. Your husband did the right thing by being honest - lying would have been way worse if they found out later. Hang in there, it will get resolved!