Can't reach Texas Unemployment? Claimyr connects you to a live TWC agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the TWC
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the TWC drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
One other important thing to remember is that if your determination letter approves your claim, your employer still has the right to appeal that decision. They have the same 14-day appeal window that you would have if denied. So even if you're approved tomorrow, don't spend all the money right away, as there's still a possibility your former employer could contest it. About 30% of employers appeal initial determinations that favor the employee, especially in performance-related cases. That said, in my experience as someone who's helped many people through this process, reasonable performance goals that were constantly changing often results in approval if you can document those changes. The key is demonstrating that you were making a good faith effort to meet expectations.
this happened 2 me! got approved then my boss appealed and had 2 do phone hearing. super stressful but won again. op should prep for this possibility
UPDATE: Got my determination letter today! I was APPROVED!!! The letter said something about "insufficient evidence of misconduct" and that my "inability to meet performance standards alone does not constitute misconduct." Thank you all so much for your help and advice! I'm going to keep documenting everything in case my employer appeals, but for now I'm just relieved. My payment request day is Monday, so I'll be doing that and making sure I keep up with my work search requirements (already applied to 5 jobs yesterday just to be safe). This forum has been a lifesaver - I was so stressed I could barely sleep last night!
That's great news! The determination language you quoted is exactly what we hoped to see - they recognized that performance struggles alone aren't misconduct. You're smart to keep documenting everything and staying on top of your work search requirements. Remember you need at least 3 work search activities each week (though doing more never hurts). If your employer does appeal, you'll receive notice of a hearing date. At that point, come back to the forum if you need advice on preparing for the hearing. But for now, congratulations!
Join the conversation
Thanks everyone for the advice. I'm going to document everything thoroughly and file another formal complaint with HR. I think I'll try to stick it out while looking for another job, but it's helpful to know what my options are if things become completely unbearable. I'll update this thread if anything significant happens with either my workplace situation or TWC.
Join the conversation
The whole TWC system is DESIGNED to confuse people and make them give up!!! I bet they HOPE you file a new claim so they can deny you and save money!!! This happened to me and they "lost" my work search records and then tried to make me pay back THREE MONTHS of benefits!!! The system is RIGGED against workers!!!
While there can definitely be frustrations with the system, in this case the process is pretty straightforward. Continue with the existing claim, accurately report wages for the weeks worked at the temp job, and maintain work search activities. The TWC system actually handles short-term employment during benefit periods quite efficiently once you understand how to report it correctly.
Thank you everyone for the advice! I just submitted my payment request and made sure to report the exact wages I earned during the 2 weeks I worked. I also documented my 3 work search activities per week as required. The TWC website shows my payment is now pending, so hopefully it goes through without issues. Really appreciate all the help!
Great job handling everything correctly! Your payment should process normally since you reported the wages properly. Keep up with those work search activities and document everything. Good luck with your job search!
Join the conversation
I tried that Claimyr service someone mentioned when I was desperate to talk to TWC about my determination letter having the wrong employer listed. It actually worked! I was skeptical at first but I got through to TWC in like 25 mins after trying for days on my own. The regular TWC phone system is just broken.
How much did it cost? Worth it??
Just to add something no one has mentioned yet - make sure your contact info is updated in the TWC system. My friend missed important communication because his address was still his old apartment. You can update this info in your TWC account profile section. They communicate mostly through regular mail for official determinations.
Good point, I moved about 6 months ago but I'm pretty sure I updated my address when I filed. I'll double-check now.
Join the conversation
my cousin went thru this after hurricane and said you gotta be super specific about dates and how the disaster directly caused your job loss. they're real picky about approving DUA claims
Your cousin is right. The key difference between regular UI and DUA is proving the direct disaster connection. When you're on the phone with TWC, use very specific language like "My job loss was a direct result of the March 2025 storms because..." Documentation is crucial - emails, letters from employers, service outage notifications, anything that creates a clear timeline connecting the disaster to your unemployment.
I went through a similar situation after Harvey back when I lived in Houston. The big thing they looked for was whether the unemployment was a DIRECT result of the disaster. In my case it was my workplace that got flooded not my home so that qualified. Since your situation involves infrastructure damage (internet) that prevented you from doing your job, that should qualify too. Just be clear and consistent with your explanation.
That's reassuring to hear. My situation is definitely a direct result - no internet meant I couldn't perform my remote work duties, which led directly to termination. I'll make sure to emphasize that direct connection when I call. Thanks for sharing your experience!
Expired ID stopping TWC ID.me verification - any workarounds?
I'm stuck in a crazy situation with my unemployment claim. My Texas driver's license expired last month (totally my fault for not renewing it sooner), and now I can't get through the ID.me verification process that TWC requires. The system keeps rejecting my expired ID even though it's clearly me in the photo! I've been waiting on getting a new appointment at the DPS but the earliest one is 6 weeks away! Meanwhile, my rent is due in 2 weeks and I NEED to get my unemployment benefits started. Has anyone dealt with this? Will TWC accept any other form of identification? I have an expired passport too (I know, I'm a mess with renewals), but I do have current utility bills, social security card, and birth certificate. Would calling TWC help or am I just wasting my time? Really stressed about this since I can't even file my claim properly without passing verification first!
Join the conversation
UPDATE FOR EVERYONE: I just tried the ID.me Trusted Referee video call option that someone mentioned above and it WORKED!!! I had to wait almost 3 hours in the video queue (started at position 342!) but once I got connected, the representative was super helpful. I showed my expired ID, social security card, and a utility bill, answered some verification questions, and they approved me! My TWC claim is now processing! HUGE relief!
That's amazing! Thanks for coming back to share this update - gives me hope! I'm going to try the Trusted Referee route tomorrow morning.
One more important thing to know: even after you get verified through ID.me, you might face a 1-2 day delay before TWC's system recognizes your verification status. Don't panic if you complete verification but still can't access your claim immediately. Their systems don't always sync in real-time. If it's been more than 48 hours after successful verification and you still can't access your claim, that's when you should contact TWC directly.
This is exactly what happened to me! I freaked out thinking something went wrong, but it showed up after about 30 hours. TWC systems are so slow to update.
Join the conversation
UPDATE: My payment finally showed up this afternoon! Looks like they were just delayed today. Thanks everyone for your help and input - nice to know I wasn't the only one experiencing this.
Glad to hear it resolved itself! For future reference, if you ever do have a payment that doesn't arrive within 3-4 business days of showing as processed, that's when you should definitely contact TWC directly. There are legitimate issues that can cause payment holds including income reporting discrepancies, work search verification, or address/payment method changes.
This reminds me of what happened back during the pandemic when I first applied. It took EIGHT WEEKS to get my first payment! I almost lost my apartment. The system is so broken. At least now things only take a few extra days to sort out instead of months...
Yikes, that sounds awful! I'm fortunate I didn't have to apply during the height of the pandemic. I've heard horror stories about how overwhelmed the system was then.
Join the conversation
Update: Just had my hearing and I WON!!! The hearing officer agreed that missing sales targets after a territory change doesn't constitute misconduct. My former employer tried to bring up some attendance issues but had zero documentation, while I had screenshots of approved time off requests. Thank you all SO MUCH for the advice about preparation - it made all the difference. I organized all my evidence, practiced what I wanted to say, and stayed calm even when they made false claims. The hearing officer seemed to pick up pretty quick that they were changing their story from the original separation reason. Such a relief to not have to pay back over $3,800 in benefits I've already used to survive!
That's fantastic news! I'm so happy for you. This is exactly why it's worth fighting these appeals - employers often try this tactic hoping people won't know how to defend themselves properly. Congratulations!
Mikayla Brown
Update: I finally got through to TWC this morning! The agent said my case notes show the investigation is complete and they determined my night classes don't interfere with my availability for work. My benefits will continue without interruption! Such a relief. Thanks everyone for the advice and support. For anyone else going through this, definitely make sure TWC understands your class schedule doesn't prevent you from accepting full-time work.
0 coins
Sean Matthews
Great news! Thanks for updating us. This is helpful information for others who might face similar situations with TWC and school attendance.
0 coins