


Ask the community...
I went through a TWC appeal hearing about 8 months ago and can definitely relate to your anxiety! Yes, your employer will be on the same conference call, but the hearing officer really does control everything professionally. One thing that helped me tremendously was calling the TWC office a few days before my hearing to confirm the process and ask any last-minute questions. I know it's hard to get through to them, but it was worth the effort to clarify exactly how the call would work. During my hearing, my former employer actually ended up hurting their own case because they got defensive and started contradicting things they had said earlier. The hearing officer picked up on this immediately. Just stay calm, stick to the facts, and let your evidence do the talking. Those emails you mentioned about being pressured to resign are exactly what you need. The hearing officer will be looking for proof that you had no reasonable alternative but to leave. Make sure you can clearly explain the timeline of events and how each incident made continuing work impossible. The whole thing was less scary than I built it up to be in my head. You're going to do fine - having documentation puts you in a much stronger position than most people!
Thank you for sharing your experience! That's really encouraging to hear that your employer actually hurt their own case by getting defensive. I've been worried about what happens if they start lying or exaggerating things, but it sounds like the hearing officer is trained to spot inconsistencies. I'm definitely going to try calling TWC this week to ask some clarifying questions about the process - even if it takes a while to get through, it'll be worth it for peace of mind. Your point about having documentation putting me in a stronger position is reassuring. I keep second-guessing whether my evidence is "good enough" but everyone here seems to think those pressure emails are solid proof. Thanks for the encouragement!
I just had my TWC appeal hearing two weeks ago and can confirm everything everyone's saying - yes, your employer will definitely be on the same call! I was super nervous too, but it really wasn't as intimidating as I expected. A few things that really helped me during the hearing: ⢠I had all my documents printed out and numbered so I could reference them easily ⢠I kept a glass of water nearby (you'll be talking a lot and nerves make your mouth dry) ⢠I wrote down 3-4 key points I absolutely wanted to make so I wouldn't forget them ⢠I found a quiet room with strong cell signal and tested it the day before Those emails where your boss threatened you with a bad reference if you didn't resign are EXACTLY what the hearing officer needs to see. That's textbook constructive discharge right there. When you reference them during your testimony, be specific - mention the date and quote directly from them. My employer tried to paint a completely different picture of what happened, but I just stayed calm and stuck to my timeline with evidence to back it up. The hearing officer asked really good follow-up questions that helped clarify things. I got my approval decision about 9 days later. You've got solid documentation and a legitimate case - that puts you way ahead of most people in these hearings. Just breathe, be honest, and let those threatening emails speak for themselves!
I'm dealing with a similar situation right now! My employer incorrectly reported my wages and TWC hit me with a $520 overpayment. I've already paid back $200 while waiting for my appeal hearing next week. Reading everyone's experiences here is really helpful - it sounds like most people do get their money back eventually, but the timeline varies a lot. @Keisha Taylor - your 18-day timeline gives me hope! I also paid with a debit card online, so hopefully that will speed things up if I win my appeal. Did you have to do anything special to track the refund or did it just show up automatically? One thing I'm wondering - should I stop making payments on the remaining balance while my appeal is pending? I don't want to hurt my case, but I also don't want to overpay if I end up winning.
@Austin Leonard - I didn t'have to do anything special to track the refund, it just appeared on my card statement one day! I was checking my account daily for about 2 weeks and then boom, there it was. As for continuing payments during your appeal - I d'personally stop making additional payments until your hearing is resolved. If you lose the appeal, you can always resume payments, but if you win, you ll'have less money to get refunded back. Plus it can take months sometimes to get refunds processed. Just make sure to document that you re'stopping payments due to the pending appeal in case anyone asks later. Good luck with your hearing next week!
I went through almost the exact same thing! My employer made a clerical error and TWC hit me with an overpayment that wasn't my fault. I panicked and paid back $95 before filing my appeal. Good news - when my appeal was successful, TWC did automatically refund the money I'd already paid! It took about 3 weeks from when I got my reversal letter. Since you paid online with a debit card like I did, the refund should go back to the same card automatically. One tip: don't expect any notification when the refund happens. I was checking my bank account daily and it just showed up one morning as "TWC REFUND" on my statement. Keep an eye out for it over the next 2-4 weeks, and if it doesn't appear by then, that's when I'd start making calls. Congrats on winning your appeal - employer mix-ups are so frustrating but at least TWC does fix these things when you have the documentation!
@Aurora Lacasse - Thank you so much for sharing your experience! It s'really reassuring to hear from someone who went through almost the exact same situation. The 3-week timeline sounds very reasonable, and I appreciate the tip about not expecting any notification. I ll'definitely be checking my bank account daily for that TWC "REFUND transaction." You re'absolutely right about employer mix-ups being frustrating - it s'such a relief that TWC actually does fix these things when you have proper documentation. I was worried we d'be stuck fighting this forever! Thanks again for the encouragement and congratulations!
This is absolutely infuriating and happening to way too many people! I went through this nightmare 3 months ago - same exact situation, account randomly flagged for "fraud" when I hadn't done anything wrong. Here's what finally worked for me: Call the main TWC number at exactly 8:00 AM when they open (not a minute later). Have your SSN, ID, and all documentation ready. When you get through (and you WILL have to call multiple times), immediately ask to speak with the "Identity Verification Unit" - don't waste time with tier 1 support who can't actually fix this. The key phrase to use is "fraudulent account suspension review" - this gets you transferred to the right department faster. It took me 8 days of persistent calling but once I reached the right person, they cleared it in 10 minutes after verifying my info. They admitted their fraud detection system has been overly aggressive lately. Stay strong OP, you're not alone in this mess! š
Thank you so much for the detailed advice! The "Identity Verification Unit" tip is gold - I've been getting bounced around between different departments and wasting so much time. I'm definitely going to try calling at exactly 8 AM tomorrow and use that specific phrase. It's crazy how broken their fraud detection system is. Did they give you any insight into why it's been so overly aggressive lately? Also, did you have to provide any additional documentation beyond the usual ID/SSN stuff?
This whole situation is a mess and it's happening to way too many people. I just went through this exact same thing two weeks ago - woke up one day and my account was suddenly "disabled for suspected fraud" even though I've been filing correctly for months. The anxiety and stress of potentially losing benefits is unbearable, especially when you know you've done nothing wrong. Here's what worked for me: Call the TWC fraud hotline at (800) 252-3642 instead of the main number. I found this number buried on their website and it connects you directly to the fraud investigation unit. Call right at 8:00 AM sharp when they open - I literally had my phone ready to dial at 7:59:59 AM. Yes, you'll still be on hold for 1-2 hours, but at least you're in the right queue. When you get through, stay calm and professional even though you want to scream. Have your SSN, driver's license, and any TWC correspondence ready. The rep will ask you security questions to verify your identity. In my case, they said it was flagged because I moved addresses recently and their system thought it was suspicious. Complete BS, but whatever. The whole call took about 15 minutes once I got through to someone, and my account was reactivated within 24 hours. They said to expect this kind of thing to keep happening because their fraud detection system is "overly sensitive right now due to increased fraud attempts." Don't give up OP - most of these flags are false positives. The system is broken but you can get through this! šŖ
This is incredibly helpful! I'm saving that direct fraud hotline number - (800) 252-3642. It's ridiculous that we have to hunt down buried phone numbers just to get proper help. The fact that their system flagged you for something as normal as moving addresses shows how broken their fraud detection really is. I'm dealing with this nightmare right now too and it's such a relief to know others have gotten through it successfully. Going to try calling at exactly 8 AM tomorrow with all my docs ready. Thanks for giving us hope that there's light at the end of this tunnel! š
I went through this exact scenario about 6 months ago! Worked for 5 days at a place that just wasn't a good fit, and I was so confused about what to do with my TWC claim. The advice everyone's giving here is spot on - keep requesting your payments and report those work days and earnings honestly. When I did my payment request, I just marked the days I worked and put in my gross pay for those days. TWC automatically calculated that I still qualified for partial benefits that week since it was only a few days. The whole process was way less complicated than I thought it would be. Your claim definitely stays open for the full benefit year, so you don't need to worry about losing it over a short stint like this. Just be transparent and you'll be fine!
Thanks for sharing your experience! It's really helpful to hear from someone who went through the exact same situation. I was definitely stressing about this more than I needed to. Your explanation about how TWC automatically calculated partial benefits for that week makes total sense - I didn't realize the system would handle it that smoothly. This gives me confidence that I'm on the right track with just being honest about everything on my payment requests.
I'm in a very similar situation right now - worked for about a week at a job that didn't pan out and was totally confused about how to handle my TWC claim. Reading through all these responses has been incredibly helpful! It sounds like the consensus is clear: keep requesting payments, report the work days and earnings accurately, and don't try to overthink it. I was actually leaning toward just stopping my requests because I thought that was the "honest" thing to do, but now I understand that would actually create more problems. Thanks to everyone who shared their experiences - it's so reassuring to know that TWC's system is designed to handle these temporary work situations and that being transparent is always the best approach.
Mei Liu
I went through this exact same situation about 4 months ago - the waiting is absolutely nerve-wracking when you're counting on that backpay! In my case, it took about 12 business days for the system to update after my successful appeal, then another 4 days for the actual payment to hit my account. What really helped was calling TWC around day 7 and asking them to put a "priority review" flag on my case since I had urgent bills due. The agent was able to see that everything was approved but just sitting in their appeals processing queue. She moved it to expedited review and boom - payment came through 3 days later. My advice would be to start calling by Thursday if you don't see any system updates by then. Be sure to mention your rent deadline and ask specifically about expedited processing for financial hardship cases. Also, screenshot your current account status daily so you can reference exactly what you're seeing when you call. The $4,200 backpay is definitely worth the persistence - don't let them slow-walk your approved claim! Keep us posted on how it goes.
0 coins
Savannah Glover
ā¢This is super helpful, thank you! 12 + 4 days would actually work out perfectly for my timeline. I really like your suggestion about screenshotting my account status daily - that's smart to have documentation of exactly what I'm seeing when I call. The "priority review" flag sounds like exactly what I need to ask for. I'm definitely going to start calling Thursday if nothing changes by then, and I'll specifically mention the rent deadline and ask about expedited processing for financial hardship. It's encouraging to hear that the persistence really does work with TWC - sometimes it feels like they're hoping we'll just give up! I'll definitely keep everyone posted on how it goes. Thanks again for the detailed timeline and strategy!
0 coins
William Rivera
I'm going through this right now too! Won my appeal 5 days ago and still no movement on the website - everything still shows disqualified. Reading through everyone's experiences here, it sounds like 7-14 business days is pretty typical, but the variability is so stressful when you're waiting on money you desperately need. I'm planning to start calling tomorrow (day 6) based on what others have shared about the 8am strategy and asking for expedited processing due to financial hardship. Has anyone had luck getting through to the appeals department directly instead of general customer service? I'm wondering if they might have more specific info about timeline since they handle the reversals. Fingers crossed for both of us @Liam Brown - this waiting game is brutal!
0 coins