Just wanted to add another tip that helped me when I had a similar lockout issue a few months back - if you have a smartphone, try using the TWC mobile app instead of the website. Sometimes the app will let you access basic account info even when the website shows your account as locked. It's not a complete solution, but I was at least able to view some of my payment history and download a few old documents that way while waiting to get through to customer service. Also, for anyone dealing with this in the future, create a simple spreadsheet or document tracking all your attempts to contact TWC (date, time, method, outcome) - when you finally get an agent on the phone, they often ask about your previous contact attempts and having that info ready can help them prioritize your case. This thread has been incredibly helpful and shows how much we all have to rely on each other when the official system fails us!

This entire thread is such a valuable resource! As someone who just joined this community, I'm amazed at how comprehensive the collective knowledge is here. Reading through everyone's experiences really highlights how widespread these TWC account lockout issues are - it seems like almost everyone has dealt with this at some point. What strikes me most is how the community has essentially created a better support system than TWC itself provides. The combination of strategies people have shared - from the technical workarounds (mobile app, multiple phone lines, early morning calling) to the escalation methods (local offices, state representatives, third-party services) - creates a much more complete solution guide than anything you'd find on the official website. Hassan, your success story gives me hope that these methods really do work, even when the situation seems impossible. I'm definitely saving this thread and all these tips for future reference. It's unfortunate that we need to become experts at navigating bureaucratic obstacles just to access benefits we're entitled to, but I'm grateful for communities like this where people genuinely help each other succeed!

Update on my situation - finally had my appeal hearing this morning and it was approved on the spot! The hearing officer said the main reason my initial DUA claim was denied was because my employer's letter didn't specifically state that my unemployment was a "direct result" of the disaster - those exact words matter. Also, having my final paystub from the week before the disaster made a big difference. One tip: prepare a clear timeline of events before your hearing. Mine went like this: - March 12: Disaster occurred - March 13: Workplace damaged and inaccessible - March 14: Employer notified staff of indefinite closure - March 15: Official disaster declaration date - March 20: Filed initial DUA claim Having this timeline ready made the hearing go much smoother. Good luck with your claim!

I've been fighting a DUA denial for 2 months now and this thread has been more helpful than hours on the phone with TWC! Reading through everyone's experiences, I'm realizing my employer letter probably has the same issue - it doesn't specifically say my unemployment was a "direct result" of the disaster. For those who got approved, did you have to submit a completely new employer letter or were you able to get an addendum/clarification letter? My former boss is getting frustrated having to write multiple versions and I want to make sure the next one has everything TWC needs. Also seeing conflicting info about work search requirements - some say DUA doesn't require them, others say you still need 3 per week. Can anyone confirm what's actually required? I've been doing them just in case but it's confusing when the disaster literally destroyed most businesses in my area. Really hoping this gets resolved soon. The financial stress on top of everything else from the flooding is overwhelming.

I'm dealing with this exact same frustrating issue right now! Got verified about a week ago after what felt like forever, and the system is telling me I haven't submitted a payment request in 3 weeks - but just like you, I've never been able to submit even one. The error message is so misleading because it makes it sound like we're being negligent when we literally can't access the feature. Reading through all these responses has been incredibly eye-opening though. It seems like this "3 weeks missing" error is a widespread system bug where TWC's internal timeline gets confused between your original claim filing date and when you actually got verified and could start submitting requests. No wonder so many of us are hitting the same wall! I'm going to work through the solutions people have shared here systematically: starting with the complete logout/clear cache method that @Jasmine Hernandez suggested, then trying the 30-minute session timeout fix that @Giovanni Gallo mentioned, and if those don't work, I'll call the local workforce office directly like @CosmicCadet recommended. The early morning timing strategy (around 6 AM) that @Amina Toure had success with sounds worth trying too. It's ridiculous that we have to become tech troubleshooters just to access unemployment benefits, but I'm so grateful for this community sharing real solutions that actually work. Will definitely report back on what ends up breaking through this glitch - hopefully it helps the next person dealing with TWC's broken system!

I'm experiencing the exact same "3 weeks missing" error! Just got verified 5 days ago after a 2-month wait, and the system acts like I've been ignoring payment requests when I literally haven't been able to access them until now. This thread has been a godsend - it's clear this is a system-wide bug where TWC counts from your original filing date instead of your verification date. I'm going to try the solutions in this order: 1. Complete logout + clear cache/cookies + browser restart 2. Wait 30+ minutes before logging back in (session timeout fix) 3. Try accessing the payment request page directly via URL 4. Attempt during off-peak hours (6 AM seems to be the sweet spot) 5. If all else fails, call local workforce office instead of main TWC line The technical explanations from @NeonNinja and @Amina Toure about the timeline disconnect make perfect sense. It's frustrating that TWC's error messages are so misleading, but knowing what's actually happening behind the scenes helps a lot. Thanks everyone for sharing real solutions instead of just commiserating - this community is incredible for navigating TWC's broken system! I'll update with results to help others dealing with this glitch.

Just wanted to add my experience as someone who also moved from out of state - I came from California and the Texas system definitely takes some getting used to! One thing that really helped me was downloading the TWC mobile app. It makes requesting payments way easier than using the website, especially when the site gets overloaded. You can also check your payment history and benefit balance right from the app. Also, keep all your work search documentation organized because TWC can audit you at any time and ask for proof of your activities. I use a simple notebook to write down company names, dates, and contact methods for each application/contact. Good luck with your claim!

As someone who's been navigating TWC for a while now, I just wanted to jump in and say you're asking all the right questions! The biweekly payment system really threw me off at first too. One thing I learned the hard way is to always screenshot your payment request confirmation page - sometimes the system glitches and you might need proof that you actually submitted your request on time. Also, if you're ever unsure about anything, don't hesitate to call the TWC customer service line early in the morning (like 8 AM sharp) when the wait times are shorter. The representatives are usually pretty helpful once you get through. Welcome to Texas and hope your job search goes smoothly!

I'm also going through this exact situation with my first TWC payment and Chase! My process date was yesterday and I've been anxiously checking my account all day. This entire thread has been such a lifesaver - the TWC website really doesn't give you any concrete timeline information, just that generic "funds will be deposited" message. Reading everyone's consistent experiences with Chase doing next-day deposits has really helped calm my nerves. I already went ahead and set up those mobile notifications that everyone keeps mentioning instead of constantly refreshing my account balance like I was doing this morning! It's amazing how much stress this waiting period adds when you're already dealing with job loss. Really appreciate everyone sharing their real experiences and timelines here - it's so much more helpful than the vague official information!

I'm also dealing with this right now! My process date was today and I'm using Chase for direct deposit. This whole thread has been incredibly helpful - I had no idea what to expect for timing on my first TWC payment. It's reassuring to see how consistent everyone's experiences have been with Chase doing next-day deposits. I've already set up those mobile notifications that everyone mentioned instead of constantly checking my account balance every few minutes! The clarification about business days vs weekends is super important too. It's frustrating how little concrete timing information the TWC website actually provides. Thanks to everyone who shared their experiences and timelines - this is exactly the kind of real-world information that newcomers like me need to know what to expect!