TWC put benefits on hold after declining WFH job due to sick child - will I lose unemployment?
I'm freaking out a little bit and need advice from anyone who's been in a similar situation! I'm currently receiving unemployment benefits, but I had a job offer for a work-from-home position that was supposed to start on December 14th. The company required us to be on camera for the ENTIRE 6-week training period (like, constantly monitored). Problem is, I had a sick child at home during this time and couldn't guarantee I could be on camera uninterrupted for 8 hours a day, so I had to decline the offer. I properly reported the potential job to TWC when I originally got the offer. This morning I had to call TWC because my regular payment is suddenly on hold, and they asked me all these questions about why I turned down the job. I explained about my child being sick and needing care, but the lady just took notes and didn't tell me if this was acceptable or not. Now I'm worried they'll cut off my benefits for refusing "suitable work." Is taking care of a sick child a legitimate reason to turn down a job? I'm wondering if I should have just told them my internet speed didn't meet their requirements instead (which honestly might also be true, they wanted super fast internet). Has anyone dealt with something similar? Will I still get my benefits?
21 comments
Zainab Ali
As someone who's navigated the TWC system a bunch of times, you're right to be concerned, but don't panic yet. TWC evaluates "suitable work" based on several factors, and personal circumstances can absolutely be considered. Having caregiving responsibilities for a sick child is generally viewed as a legitimate reason, especially when the job requirements (constant camera monitoring) directly conflict with those responsibilities. That said, TWC will investigate this situation since you've disclosed it. They'll likely send you a questionnaire or possibly schedule a phone interview to get more details. The key is to be consistent with your explanation and to emphasize that this was a temporary situation that prevented you from accepting this specific job with its specific requirements. Documentation helps too - if you have any medical records for your child from that time period, keep them handy.
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Miguel Herrera
•Thank you for the detailed response! I'm definitely stressing about this. Do you think I'll have issues since I already told them about the sick child reason? Should I have mentioned the internet requirements instead? I really can't afford to lose my benefits right now.
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Connor Murphy
they're 100% gonna deny ur benefits. TWC doesn't care about kids being sick, i know from experience!!! i had almost EXACT same situation last year and they cut me off for 6 WEEKS saying i refused suitable work. didn't matter that my son had pneumonia and needed me. they said i should have "made arrangements" whatever TF that means when ur a single parent. FIGHT IT when they deny you!!!
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Yara Nassar
•Not necessarily true. My sister's benefits continued when she declined a job because her father was in hospice care. TWC does consider family care responsibilities in some cases. Each situation is different.
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Connor Murphy
•maybe in 2023 they changed something but in 2021 they were BRUTAL about this stuff. just warning OP to be prepared for the worst!!!
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StarGazer101
You're in a tricky situation. According to TWC guidelines, refusing suitable work can definitely disqualify you from benefits. However, there are exceptions, and childcare issues can sometimes qualify. The most important factors TWC will consider: 1. Was this a temporary situation or ongoing? 2. Did you communicate clearly that you were willing to accept the position once your child recovered? 3. Was there any possibility of accommodation from the employer? Rather than changing your story now (like claiming internet issues), I'd recommend sticking with the truth but emphasizing that this was a temporary barrier and that you remain available for suitable work. Changing your reason now could look like you're being dishonest, which would make things worse. Expect your payment to stay on hold until they make a determination. If they rule against you, immediately file an appeal - you'll have 14 calendar days to do so.
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Miguel Herrera
•Thank you for the detailed information. I didn't actually tell the employer about my child - I just declined the offer when they explained the camera requirement. With TWC I was completely honest. I'm hoping they understand that I couldn't just leave my sick child alone all day while being monitored on camera.
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Keisha Jackson
Omg I went through something SO similar in January! TWC held my payment for like 10 days after I told them I turned down a job. I was honestly freaking out the whole time. For me, it was because the job was too far from my home and I couldn't make the commute work. Have you tried calling them back to check your claim status? I kept getting busy signals for DAYS until I found this service called Claimyr that got me through to a TWC agent in about 20 minutes. It was honestly worth it because waiting around not knowing was driving me crazy. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh In my case, they eventually approved my continued benefits because the commute was considered unreasonable. I think your situation with a sick child is even more understandable. Good luck!!!
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Paolo Romano
•does that service actually work? been trying to reach TWC for 3 days and getting nowhere
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Keisha Jackson
•Yes! That's exactly why I tried it - was getting nowhere for almost a week. They basically keep calling TWC for you until they get through. Definitely saved my sanity.
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Amina Diop
lol at all these looong answers. simple answer is YES u should have said internet didn't meet requirements!! thats a technical issue they cant argue with. saying no cuz of a kid is subjective and they can deny u for that. just sayin
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Oliver Schmidt
•Lying to TWC is never good advice. They can verify with the employer what reason was given for declining the job. If stories don't match, that can trigger a fraud investigation which is WAY worse than temporarily losing benefits.
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Zainab Ali
One thing to add: while your benefits are on hold, make sure you CONTINUE submitting your biweekly payment requests on time. If TWC rules in your favor, they'll release all held payments, but only if you've kept up with your requests. If you miss filing them, you could permanently lose those weeks of benefits even if they decide your reason was valid. Also, keep doing and documenting your work search activities (minimum 3 per week in Texas). Many people make the mistake of stopping their work search when benefits are on hold, which can create a second problem even if the first one gets resolved in your favor.
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Miguel Herrera
•That's really good advice, thank you! I wasn't sure if I should keep requesting payments while on hold. I'll definitely keep doing my work search activities too.
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StarGazer101
I wanted to follow up on something - you mentioned the position required you to be on camera for the entire 6-week training. Texas considers the "conditions of work" when determining if employment is suitable. If you can document that: 1. The constant monitoring requirement would have prevented you from providing necessary care to your sick child, AND 2. This was a temporary situation (your child isn't chronically ill requiring ongoing care) Then you have a stronger case. Make sure to emphasize both these points if you get a determination interview or need to file an appeal. The key is showing you remain able and available for work generally, just that this specific position's requirements created a temporary, legitimate conflict with your parental responsibilities.
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Miguel Herrera
•Thank you for this additional info. Yes, it was just a temporary situation - my child had the flu and needed care for about a week, but the job required me to start training immediately with the camera requirement. I'll make sure to emphasize these points!
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Yara Nassar
Has anyone received the determination yet? I'm invested in this story now and wondering what TWC decided.
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Miguel Herrera
•Not yet! It's only been two days since they put my payment on hold. I'll definitely update once I hear something. Still nervous but all the advice here has been really helpful.
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Oliver Schmidt
I work in HR and deal with TWC issues regularly (from the employer side). To clarify something important: in Texas, caring for a sick family member CAN be good cause for refusing work, but it depends on the specific circumstances. TWC typically looks at: - Whether you had alternatives for care - If the illness was temporary or long-term - If you asked for accommodations before refusing What often hurts claimants is not being specific enough. Don't just say "my child was sick" - explain exactly why this prevented you from accepting a position with camera monitoring requirements, the duration of the illness, and what steps you took to try to resolve the conflict. Also, be prepared to provide some form of documentation if requested - pediatrician notes, appointment records, etc.
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Miguel Herrera
•This is so helpful, thank you! I'll make sure I have the doctor's note ready and be very specific about why the camera requirement was impossible with a sick child at home. Would it help to mention I've applied to other WFH jobs that don't have the same strict camera requirements?
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Oliver Schmidt
•Yes, absolutely mention that! It shows you're not refusing work in general, just this specific situation that was incompatible with your temporary caregiving needs. That distinction is crucial for TWC.
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