I'm dealing with a similar DUA denial right now - TWC seems to have really tightened up their review process lately. One thing that helped me was getting a notarized affidavit from my employer instead of just a regular letter. The notarization seemed to give it more legitimacy in their eyes. Also, if you haven't already, try to get documentation from the city/county about the official disaster declaration for your area. I found mine on the county emergency management website and it helped establish that there was indeed a qualifying disaster event. The appeals examiner specifically asked about this during my hearing. For the payment request issue while your claim is denied - you might need to look for a "weekly certification" or "payment request" link that's separate from your main claim status. It's not always obvious where to find it when the claim shows denied. The system is honestly terrible at explaining this stuff. Good luck with your appeal! The fact that you have all those emails and photos should really help your case.

I'm going through a DUA appeal right now too and wanted to share something that really helped my case. When I got my employer to write the updated letter, I had them include specific financial details about how the storm impacted their business - like "due to water damage totaling $X, we had to close for Y weeks and postpone all new hires until repairs are completed." The appeals examiner told me that showing the concrete business impact made it much clearer that this wasn't just an excuse to rescind job offers. Also, if your dental office filed any insurance claims for the storm damage, see if they can reference the claim number in their letter - that adds another layer of verification. One more tip: when you do your phone hearing, be prepared to walk through the exact timeline step by step. They'll want to hear "I was offered the job on [date], storm hit on [date], employer contacted me on [date] to postpone start date, etc." Having those specific dates ready made a huge difference in my case. The whole process is frustrating but don't give up! TWC seems to deny a lot of DUA claims initially just to see if people will appeal with better documentation.

Good luck with your hearing Mateo! Just wanted to add that you should also be prepared to explain the difference between "misconduct" and poor performance. In Texas, misconduct for unemployment purposes has to be willful disregard of company policy or deliberate violation of known rules - not just failing to meet metrics. Since you were doing collections work as trained and the company had just acknowledged that EVERYONE was struggling with low contact rates, that sounds like industry-wide performance issues, not individual misconduct. The timing of that meeting is absolutely your strongest evidence. Make sure to emphasize that you were performing the job duties exactly as you were trained to do them. Collections work is inherently difficult and success rates fluctuate based on factors outside your control (economic conditions, quality of debt portfolios, etc.). Also document any positive feedback, training completions, or advancement between departments as evidence you were a capable employee in good standing right up until termination.

I've been following your story and just want to say you're building a really strong case! As someone who's helped friends through similar appeals, I think you have several key advantages: 1. The timing of that company meeting is absolutely damning evidence 2. You have witnesses willing to back you up 3. Collections industry struggles are well-documented right now 4. You were performing your job as trained, not violating policies One thing I'd add - if possible, try to get any documentation about the "adjustment periods" they mentioned for department transfers. Even if it's just in an employee handbook or training materials, it shows their own policies acknowledged that performance metrics take time to stabilize in new roles. Also, don't let them intimidate you with a bunch of call recordings. In collections, being "aggressive" is literally part of the job description, and if they trained you to use those techniques, using them isn't misconduct. You've got this! The fact that you're preparing so thoroughly already puts you ahead of most people going into these hearings. Make sure to stay calm, stick to the facts, and let that meeting timeline speak for itself.

UPDATE: My payment finally showed up in the system this morning! Status changed from "payment request received" to "payment processed" with today's date. The portal says direct deposit should hit my account by Monday. A bit late but at least it's coming. Hope everyone else sees their payments updated too!

Good to hear it's finally updating for people! I was in the same boat - requested Tuesday and usually get paid Thursday but nothing showed up. Just checked now after seeing Isabella's update and mine is showing "payment processed" too! Says deposit by Monday. Really wish TWC would send out notifications when there are system delays like this instead of leaving everyone wondering what's happening. At least we know for future reference that quarter transitions can cause processing delays.

update?? were u able to file yet??

Glad to hear you got it sorted out! For anyone else dealing with this same issue, another tip is to try filing your claim very early in the morning (like 6-7 AM) or late at night when there's less traffic on the TWC servers. Sometimes the system glitch is worse during peak hours when everyone's trying to access it. Also, if you do get through to file online eventually, make sure to print or screenshot EVERYTHING - confirmation numbers, application pages, etc. The TWC system has been known to "lose" applications during these database hiccups.

To all those having trouble reaching a human at the TWC. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/gVl05qYtii0

" Null typically appears when'there s missing or incomplete information in your unemployment claim system. This could mean your payment request is pending review,'there s missing documentation, or the system'hasn t processed your latest information yet.'I d recommend checking your TWC account for any required actions or outstanding issues that need to be resolved. If everything looks complete on your end, definitely call TWC for clarification as Felicia suggested - they can see exactly'what s causing the null status in your specificcase.