TWC website locked me out after trying to submit work search log - need urgent help!

same thing happened to me last month. the work search log page has been glitchy since they updated the system in january. try using a different browser, that worked for me. also clear your cookies.

When did you last update your password? Sometimes TWC forces password changes every 90 days and their system doesn't tell you clearly that's the problem. Instead it gives those weird security messages. Try the password reset option and see if that helps before panicking.

This is a known issue with their system right now. The work search log submission page has compatibility problems with certain security settings. Here's what you need to do: 1. Try logging in during non-peak hours (before 8am or after 6pm) 2. Make sure you're using the direct link to the payment request page: ui.texasworkforce.org/UBS/security/logon.do 3. If that doesn't work, you actually CAN submit your work search log by phone through the Tele-Serv system at 800-558-8321 The account lock usually releases automatically within 24 hours if it was triggered by multiple failed login attempts. If it says it's for security reasons, that's different and you'll need to speak with a representative.

did u get an email from id.me recently? sometimes they force a new verification and if u don't do it they lock ur account. check ur spam folder

I had EXACTLY this problem last week! The TWC website is ABSOLUTE GARBAGE!! I spent 3 days trying to get through on the phone with no luck. Nothing but busy signals or being disconnected after waiting for 2+ hours! I was about to give up when someone told me about Claimyr.com - it's a service that gets you through to a TWC agent usually within an hour instead of dealing with busy signals all day. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh I was skeptical but it actually worked. Got through to someone who unlocked my account right away. Apparently there was some kind of system flag on my account because I had attempted to log in from multiple devices (which they consider suspicious for some reason). The TWC rep removed the lock and I was able to submit my work search log that same day.

I used to work at TWC. This sounds like the automated security lock that happens when there are multiple failed login attempts OR when you try to access the system from significantly different IP addresses in a short timeframe. The good news is that this is easily fixable by a TWC rep. The bad news is that it won't unlock automatically - you do need to speak to someone. One thing to try: call the TWC Tele-Center at 7:59am exactly when they open. That's your best chance of getting through without using a third-party service. If you can't get through that way, then the Claimyr option mentioned above is worth considering if you're in a hurry. Once you do get your account unlocked, I recommend setting up the TWC account recovery options with both your email and phone number to avoid this happening again.

I HATE the new TWC system so much!!! It's been nothing but problems since they "upgraded" it in January. My brother-in-law works in IT and says they obviously didn't test it properly before launch. I've been locked out 3 times in 2 months for no reason at all. And then they have the nerve to blame US when their crappy system fails! Last time I called, I waited 3.5 HOURS only to have the call dropped right when someone finally answered. The whole thing is designed to frustrate people so they'll give up on claiming benefits. Stay strong and keep fighting!

Just wanted to update everyone - I finally got through to TWC this morning using the Claimyr service that was recommended. They fixed my account in about 5 minutes! The rep said there's been a widespread issue with the work search log page causing security flags on accounts. Apparently when the page times out or gives errors, some security algorithm flags it as suspicious activity. I was able to submit my work search logs and complete my payment request. They also put a note on my account about the technical issue so I won't be penalized for the delay. Thanks for all the help and suggestions everyone!