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Jungleboo Soletrain

TWC login keeps rejecting password after reset - temp password not working either

I'm at my wit's end trying to access my TWC unemployment account! The system forced me to reset my password yesterday, but now every time I try to log in it says "password and username do not match" even though I'm 100% sure I'm typing everything correctly. I've even requested the temporary password from TWC and tried using that instead, but still getting locked out. Has anyone else dealt with this recently? I need to submit my payment request by tomorrow and I'm freaking out that I'll miss it. Any suggestions on how to fix this login loop from hell?

same thing happened to me last month!! the system is broken af. try logging in using a different browser, that worked for me when chrome kept rejecting my password

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Thanks, I'll try Firefox. Did you have to wait a certain amount of time between attempts? I'm worried about getting completely locked out.

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This is a common issue with the TWC system, especially after their recent website updates. Here's what you need to do: 1. Clear your browser cache and cookies completely 2. Wait at least 30 minutes before trying again (the system needs time to process the reset) 3. Make sure you're using the EXACT temporary password - it's case sensitive 4. Try typing your username and password in a text editor first, then copy/paste to avoid typos 5. If you're still locked out after trying these steps, you might need to call TWC to have them manually reset your account

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Thank you for the detailed instructions! I just cleared my cache and I'll wait the 30 minutes. I didn't realize there was a processing time needed. Crossing my fingers this works.

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Are you typing your SSN correctly? I always mess up and put dashes in mine and it rejects it. Also make sure caps lock isnt on for the password!

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I double-checked the SSN format - no dashes. And good point about caps lock, I'll make sure it's off! Thanks for the suggestions.

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The TWC login system is GARBAGE!!!! This happens to me literally EVERY OTHER MONTH. Their tech team obviously doesn't care about fixing it. I've had to call them 3 times this year already just to reset my account. Good luck getting through on the phone though - you'll be on hold for 4+ hours if you even get through at all. This state seriously needs to invest in better unemployment systems instead of making it impossible for people to access benefits they're ENTITLED TO.

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preach!!! 🙌 they make it hard on purpose i swear

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I work with TWC claims frequently, and this login issue typically happens when there's a synchronization problem between the password reset system and the main database. Follow these steps in this exact order: 1. Wait a full hour after requesting a reset (the system batch-processes these) 2. Use the temporary password with exact capitalization 3. When prompted to create a new password, do NOT use any special characters - stick to letters and numbers only 4. Avoid using any part of your previous passwords If you're still having trouble after trying those steps, there may be a security flag on your account that requires agent assistance. Unfortunately, the regular TWC phone lines are extremely busy and you might not get through in time for your payment request deadline.

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Thank you for the expert advice! I didn't know about avoiding special characters - I always use those for security. I'll try a simpler password format when I get to that step. Really hope this works because my payment request is due tomorrow.

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I had this EXACT issue last week and wasted 2 days trying to fix it myself. After trying literally everything (different browsers, clearing cache, waiting overnight), I finally got through to TWC using Claimyr.com - it got me connected to an agent in about 20 minutes instead of calling for hours. The agent had to unlock my account from their end because apparently after too many failed attempts, the system puts a 24-hour security hold that only they can remove. You can see how it works in this video: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. Totally worth it since I was about to miss my payment request deadline too.

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Oh wow, I've never heard of that service before. I'll check out the video. At this point I'm desperate enough to try anything. Did they fix your account right away once you got through?

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Yes! The TWC agent fixed it immediately. Turns out my account had a security flag because of too many login attempts (even though it wasn't that many). They removed the hold and had me reset the password while on the phone with them. Was able to submit my payment request right after.

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maybe try calling the tele-serv number instead? sometimes you can request payment that way even if you cant get into the website. the number is 800-558-8321. just use your ssn and pin

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That's a good backup plan! I forgot about the Tele-Serv option. At least I could get my payment request in that way if I can't fix the website login. Thank you!

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Just checking back - were you able to solve your login issue? If you're still having problems, make sure you're going to the correct TWC login page. They recently changed some URLs and sometimes Google search results point to outdated pages.

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Great news! I finally got in! I followed all the advice here - cleared cache, waited an hour, used a simpler password without special characters, and made sure I was on the correct login page. Took 3 attempts but it finally worked. I've already submitted my payment request, so I'm good for another two weeks. Thanks everyone for your help!

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bookmarking this thread cuz i know this will happen to me again lol

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Glad you got it sorted out! For future reference, I've found that TWC's system also has issues if you're using a VPN or if your IP address changes frequently. Sometimes switching to mobile data or a different network can help if you're still getting locked out after trying all the browser fixes. Also, pro tip - screenshot your successful login page once you get in, so you know you're always going to the right URL next time!

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