TWC locked me out after wrong password attempts - is visiting office worth it?

same problem happened to me last month! those numbers r useless. i ended up just making a completely new account with different email. worked fine after that.

DO NOT create a new account! That will cause major problems with your existing claim and could trigger a fraud investigation. The local office CAN help with account lockouts, but bring multiple forms of ID (driver's license, SSN card, birth certificate if possible). I'd recommend going in person since this is time-sensitive with your payment request coming up. The in-person staff have access to the admin systems that can verify your identity and reset the account.

I went through EXACTLY this last year. Called that stupid lockout number 50+ times before giving up. The TWC system is DELIBERATELY designed to be impossible to reach anyone!!!! They WANT us to give up and stop claiming benefits. I drove to the office and waited 3 HOURS only to be told they "couldn't help with online account issues" and to "call the number" - THE SAME NUMBER THAT NEVER ANSWERS!!! It's all a giant scam to reduce their benefit payouts.

Have you tried using the account recovery option on the login page instead of calling? Sometimes that works for lockouts too, not just forgotten passwords.

I'm a former TWC contractor and can confirm that going to the office is your best option right now, especially with a payment request deadline coming up. Bring your ID, social security card, and if possible, a copy of your determination letter or any TWC correspondence with your claim ID number. The account lockout issue is extremely common (happens hundreds of times daily), but it requires identity verification to unlock it for security reasons. Alternatively, if you need to speak to someone at TWC directly by phone before your payment request deadline, check out Claimyr.com - they have a system that navigates the TWC phone tree and gets you in the queue for a callback from an actual agent, usually within a few hours. I've seen it work for many people who were struggling with account issues. There's a quick video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. Might be worth it if you can't make it to an office in time.

This whole thread is making me nervous. I just filed my claim last week and wrote down my password somewhere but now can't find it. Hope I don't end up in the same boat!

I just wanted to update everyone! I went to the TWC office this morning with all my documents as suggested. There was about an hour wait, but the staff member was able to verify my identity and unlock my account on the spot! She said they've been overwhelmed with these lockout issues since they implemented stricter security measures in January. For anyone facing the same problem - YES, definitely go to the office! Just make sure it's a main Workforce Solutions center, not a satellite location. Thanks to everyone who helped me figure this out!

As someone who's been through this exact situation twice, I can confirm that visiting the office is absolutely worth it! I had the same lockout issue about 6 months ago and the phone support was completely useless. Drove to my local Workforce Solutions office and they had me unlocked within 15 minutes after verifying my identity. The key is to bring your driver's license, Social Security card, and any TWC correspondence you have. Also, try to go early in the morning right when they open - the wait times are much shorter then. Don't waste any more time with that phone number, just go in person before your payment deadline!