TWC account locked - can't access correspondence for weeks. How to reach an actual person?

Try calling right when they open at 8am. That's when I was able to get through after my account got locked from too many failed password attempts. Also make sure you're calling the right number - for locked accounts you need to call 800-215-4812 not the regular UI number.

same thing happened 2 me last month. so annoying!! took like 2 weeks to get someone on the phone. turned out my id.me verification had expired or something. weird thing is the emails kept coming but i couldnt see what they were about!!! make sure ur checking ur spam folder too btw

This happened to me and I drove to the local workforce commission office. They couldn't fix it directly but they helped me get in touch with someone who could. Worth a try if you're desperate!

This is a common issue that's been happening more frequently since their system update in January. Usually it means there's an identity verification issue or your account has been flagged for potential fraud review. Unfortunately, getting through to TWC on the phone is nearly impossible these days due to high call volume. I personally used a service called Claimyr (claimyr.com) after spending two weeks trying to get through. They basically hold your place in line and call you back when they've got a TWC agent on the line. Worked great for me - took about 40 minutes instead of days of redialing. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once you get through, ask them to reset your account login AND check if there's an identity verification issue that needs to be resolved. Often locked accounts are related to ID verification problems.

TWC account lockouts usually happen for one of several reasons: 1) Multiple failed login attempts 2) ID.me verification issues or expiration 3) Fraud prevention flags on your account 4) System glitches after maintenance periods For correspondence access issues specifically, check if you can view your messages through the TWC Tele-Serv system (800-558-8321). Sometimes you can get message information even when your online account is locked. Also, as a last resort, send a direct message to the TWC Twitter account (@TXWorkforce). Their social media team sometimes responds faster than calling, especially for account access issues. Make sure to keep checking your physical mail too - important determinations are still sent via postal mail as a backup.

Has anyone else noticed that these problems with TWC ALWAYS happen right around the time your payment request is due??? Seems mighty suspicious to me! Three times now I've had "system issues" right when I'm supposed to get paid. The whole system is designed to make us give up!!

UPDATE: I tried the Claimyr service that someone recommended and IT WORKED!!! After a week of constant calling, I got through to TWC in about 35 minutes. Turns out my account was locked because there was an "identity verification discrepancy" that they needed to clear up. The lady I spoke with was super helpful and unlocked my account right away. The correspondence was about my work search activities - apparently they were reviewing them. All sorted now and I can access everything again. Thanks everyone for the help!