TWC account locked - can't access correspondence for weeks. How to reach an actual person?

Try calling right when they open at 8am. That's when I was able to get through after my account got locked from too many failed password attempts. Also make sure you're calling the right number - for locked accounts you need to call 800-215-4812 not the regular UI number.

same thing happened 2 me last month. so annoying!! took like 2 weeks to get someone on the phone. turned out my id.me verification had expired or something. weird thing is the emails kept coming but i couldnt see what they were about!!! make sure ur checking ur spam folder too btw

This happened to me and I drove to the local workforce commission office. They couldn't fix it directly but they helped me get in touch with someone who could. Worth a try if you're desperate!

This is a common issue that's been happening more frequently since their system update in January. Usually it means there's an identity verification issue or your account has been flagged for potential fraud review. Unfortunately, getting through to TWC on the phone is nearly impossible these days due to high call volume. I personally used a service called Claimyr (claimyr.com) after spending two weeks trying to get through. They basically hold your place in line and call you back when they've got a TWC agent on the line. Worked great for me - took about 40 minutes instead of days of redialing. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once you get through, ask them to reset your account login AND check if there's an identity verification issue that needs to be resolved. Often locked accounts are related to ID verification problems.

TWC account lockouts usually happen for one of several reasons: 1) Multiple failed login attempts 2) ID.me verification issues or expiration 3) Fraud prevention flags on your account 4) System glitches after maintenance periods For correspondence access issues specifically, check if you can view your messages through the TWC Tele-Serv system (800-558-8321). Sometimes you can get message information even when your online account is locked. Also, as a last resort, send a direct message to the TWC Twitter account (@TXWorkforce). Their social media team sometimes responds faster than calling, especially for account access issues. Make sure to keep checking your physical mail too - important determinations are still sent via postal mail as a backup.

Has anyone else noticed that these problems with TWC ALWAYS happen right around the time your payment request is due??? Seems mighty suspicious to me! Three times now I've had "system issues" right when I'm supposed to get paid. The whole system is designed to make us give up!!

UPDATE: I tried the Claimyr service that someone recommended and IT WORKED!!! After a week of constant calling, I got through to TWC in about 35 minutes. Turns out my account was locked because there was an "identity verification discrepancy" that they needed to clear up. The lady I spoke with was super helpful and unlocked my account right away. The correspondence was about my work search activities - apparently they were reviewing them. All sorted now and I can access everything again. Thanks everyone for the help!

So glad you got this resolved! This is exactly why I always recommend people document their work search activities thoroughly and keep copies of everything. TWC's system seems to randomly flag accounts for review, and when it happens, you can't access anything until they manually clear it. For anyone else dealing with similar issues, also make sure your contact information is up to date in your profile - sometimes they try to reach you through alternate methods when your account is locked but if your phone number or email is outdated, you'll never know. The whole system really needs an overhaul to be more user-friendly!

This is such a common and frustrating issue! I went through the same thing about 3 months ago and it took forever to resolve. One thing that helped me was also trying to call the local workforce office directly instead of just the main TWC number - sometimes they have a separate line that's less busy. Also, if you have any old paperwork from when you first applied, double-check that all your personal info (SSN, address, etc.) matches exactly what's in your profile. Sometimes even small discrepancies can trigger these lockouts. The identity verification stuff is super sensitive and even things like using a nickname instead of your full legal name can cause problems. Hope this helps and glad to see from your update that you got it sorted!

I had the exact same issue last month! My account got locked right after I submitted my biweekly certification and I couldn't access any of my correspondence for almost 3 weeks. What finally worked for me was calling the dedicated account lockout line (800-215-4812) repeatedly between 7:50-8:00 AM - literally hit redial every 30 seconds until I got through. Took about 45 minutes of constant redialing but I finally got a human. Turns out my account was flagged because I had moved recently and my address change hadn't been processed properly in their system, which triggered their fraud prevention. The agent was able to unlock it immediately once we verified my identity. Also, pro tip - if you're getting those correspondence emails, screenshot them with the timestamps because the agent asked me about specific dates when I received notifications. It helped speed up the process. Don't give up, you'll get through eventually!

I feel your pain! I went through something similar about 6 months ago when my account got locked right before a holiday weekend. What worked for me was a combination of strategies - I called the regular TWC line AND the account lockout line (800-215-4812) at the same time using two phones, then hung up on whichever one didn't connect first. Also discovered that sometimes their chat feature on the website still works even when your account is locked - you can't see your info but you can ask questions about general account issues. The wait times are brutal but at least you're not burning through your phone battery hitting redial all day! Another thing to try is calling your local state representative's office - they sometimes have a direct line to TWC for constituent services and can help escalate urgent cases. I know it sounds like overkill but when you're dealing with bills and rent, you have to use every tool available. Hang in there!

This is such valuable information! I'm a newcomer to dealing with TWC issues but I'm already bookmarking this thread. It's amazing how many different solutions people have found - from the Claimyr service to calling local workforce offices to the two-phone strategy. What really strikes me is how common this problem seems to be, yet TWC doesn't seem to have streamlined solutions or clear guidance on their website about what to do when your account gets locked. It sounds like most of the time it's identity verification issues, address mismatches, or fraud prevention flags that could probably be resolved much more efficiently. For anyone new to this like me, it seems like the key takeaways are: 1) Keep detailed documentation of everything, 2) Try multiple contact methods (phone, local offices, even social media), 3) Call right at 8 AM sharp, and 4) Don't give up! Thanks to everyone who shared their experiences - this community knowledge is incredibly helpful when the official system fails us.