Can't reset my 6-year-old TWC PIN - stuck in limbo for a month after layoff

I went through this exact nightmare last year! The TWC website is absolutely worthless for PIN resets if you don't remember your security questions. You NEED to talk to an actual person. The best way is to call right when they open at 7:00 AM - like literally be dialing at 6:59. That's how I finally got through after trying for weeks. Just keep calling every morning until you get through. Good luck!

omg the pin thing is THE WORST. i had the same problem but it was only from 2 years ago. kept getting the busy signal or it would just hang up on me. so frustrating!!!!!

Most people don't know this but you can actually use the ID.me verification process to reset your account access. Go through the identity verification process first (you'll need your driver's license and social security number), and once that's completed you can request a new PIN through the account recovery process. It's not obvious on their website but it's faster than waiting for a callback that might never come. Also, you need to be requesting payment while you're sorting this out! Even if you can't access your account, you're still eligible from your layoff date, but you need to be making those requests on time.

I had this same problem back in 2020 during the pandemic and again last winter! PIN issues are like the top reason people can't file. The whole system is designed to be frustrating so people give up. Don't give up!

I had this EXACT problem two months ago. Tried for weeks to get through using the regular methods - complete waste of time. I finally used Claimyr to connect with TWC and got through to an agent in about 20 minutes. It was actually worth it because I was able to get my PIN reset and file my claim that same day. They have a demo video that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once you get your PIN reset, make sure you write it down somewhere secure. Also, backdate your claim to your actual layoff date - the agent can help with that. The website is claimyr.com if you want to check it out.

anyone else notice how they NEVER answer the phones but then claim people are committing fraud??? like how am i supposed to fix issues if u dont anwer the phone TWC???

Important: While you're trying to sort out the PIN issue, also create an account on WorkInTexas.com if you haven't already. You'll need to register there and start logging your work search activities (minimum 3 per week). Even if you can't request payment yet, you should be keeping records of your job search efforts from the date of your layoff. TWC might ask for these records later.

UPDATE: The ID.me verification alone won't automatically reset your PIN - it's just the first step. After completing ID.me verification, you still need to contact TWC to have them manually reset your PIN. But having the ID.me verification completed will speed up the process when you do reach an agent. Also, for anyone reading this with similar issues: If you've been laid off, file your initial claim IMMEDIATELY, even if you have to create a brand new account. You can sort out PIN/account merge issues later, but getting that initial claim dated properly is critical.

After you get this PIN issue resolved, make sure you set up Tele-Serv access as a backup. You can request payments by phone at 800-558-8321 if the website is down or you have login problems in the future. The TWC system is just a mess of different technologies that don't work well together. Some people have better luck with the phone system than the website. Also, if your previous employer doesn't contest your unemployment claim, you should get approved pretty quickly. The real delays happen when there's an employer dispute or some eligibility issue.

i finally got my pin reset yesterday!!! called 26 times but finally got thru around 3pm. they said they've been having system issues all month so lots of people cant get in

UPDATE: I finally got it resolved! For anyone with similar problems in the future: I ended up using Claimyr this morning (the service someone mentioned above) and got connected to a TWC rep in about 30 minutes. The rep was able to reset my PIN, help me file my initial claim, AND backdate it to my actual layoff date four weeks ago. She said they've been having major system problems with PIN resets for the past month, which explains why none of my contact requests were answered. Now I just need to wait 2-3 weeks for the claim to process, but at least I'm in the system now! Thanks to everyone who offered advice. This has been incredibly stressful but I'm so relieved to finally have it submitted.