TWC not backpaying from my layoff date - can't reach anyone for help

TWC generally doesn't automatically backdate claims - you have to specifically request it. When you filed, there should have been a question asking if you wanted to request an earlier claim date. If you missed that or the system glitched, you need to submit a backdating request through your portal or by speaking with an agent. Backdating isn't guaranteed though - you'll need to provide good cause for why you didn't file immediately after your layoff. Technical issues with the website could qualify, but you'll need to explain the full 6-week delay. They typically expect people to file within 1-2 weeks of losing employment.

same thing happend to me last year!!! TWC is such a mess i swear they do this on purpose so they dont have to pay people what there owed. i waited 3 months trying to get someone on phone and kept getting disconnected. so annoying

This is actually a common issue. TWC has a specific process for backdating claims, but it's not widely advertised. Here's what you need to do: 1. Submit a backdating request through the "Request a Call Back" feature in your TWC account (under Contact Us) 2. Specifically mention "Backdating Request" in the subject line 3. Provide documentation of your layoff date (termination letter, final paystub, etc.) 4. Explain in detail why you couldn't file earlier (be specific about the website issues) Unfortunately, TWC is extremely strict about backdating since COVID. They require "good cause" for not filing timely, and "I didn't know I could file" usually isn't accepted. Technical issues with their website is a valid reason they'll consider. You'll need to be persistent. The backdating request can take 3-4 weeks to process on its own.

LOL good luck ever reaching TWC!!! I spent WEEKS trying when my benefits suddenly stopped last month. Their phone system is a JOKE and emails go into a black hole. I finally got my issue resolved by going IN PERSON to a Workforce Solutions office even though they claim they "can't help with TWC issues" - the staff there actually helped me navigate the system and get my issue escalated. Try that if there's an office near you.

I had this exact issue in January and finally got it resolved. The key is getting through to a TWC claims specialist (not just any agent). Regular agents can't process backdating requests. After struggling for weeks with busy signals, I discovered Claimyr (claimyr.com) which got me through to TWC in about 20 minutes instead of spending days redialing. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got through, the claims specialist submitted a backdating request right there on the call. I had to explain my reason for the late filing, and they approved backdating to my layoff date. The back payments showed up about 10 days later. Make sure you have your termination letter ready when you call.

why couldnt u file for so long? they mite think ur lying about wen u got laid off thats why they start from filing date. i mean january to november is a super long time to wait

In my experience helping others with TWC issues (I'm not an employee but have navigated the system many times), backdating is actually fairly straightforward IF you can reach the right person. The problem is getting through. One thing no one has mentioned - make sure you've been claiming payment requests for ALL weeks since you filed, even while trying to get this backdating issue resolved. If you miss payment requests, you could lose benefits entirely. Also, when you do reach someone, the magic phrase is "good cause for late filing" - use those exact words. Technical difficulties with the website is considered good cause, as is helping a family member with a medical situation. Document everything - dates/times of call attempts, screenshots of errors, etc. Lastly, check your determination letter carefully. Sometimes they approve backdating but only for part of the period requested.

Just to give you a realistic timeline expectation - even after you reach someone and get a backdating request submitted, it usually takes 2-3 weeks for them to make a determination. Then if approved, another 5-7 business days for the payments to process. Make sure you keep documentation of your layoff date (termination letter, final pay stub) and any evidence of why you couldn't file sooner (screenshots of website errors, medical documentation if applicable). The good news is that if they approve backdating, they'll pay you for all eligible weeks between your layoff and filing dates, assuming you would have qualified during that period (were able and available for work, etc.

I went through this same nightmare last year! Here's what finally worked for me after 3 weeks of trying: 1. Call TWC at exactly 8:00 AM when they open - set multiple alarms. The lines fill up FAST but you have the best chance in that first 10-15 minutes. 2. When you do get through (and you will eventually), immediately ask to speak with a "claims specialist" for a backdating request. Don't let them transfer you to general customer service. 3. Have everything ready: your termination letter, screenshots of website errors, dates of when you tried to file, and a clear timeline of why you couldn't file sooner. 4. Be prepared to explain that you had "good cause for late filing" due to technical issues with their website AND family medical emergency (helping your mom after surgery is legitimate good cause). The website glitches alone should qualify you for backdating, especially if you have screenshots. I got approved for 4 weeks of backdating and received the payments about 2 weeks later. Don't give up - you ARE entitled to those benefits from your layoff date if you can prove good cause!

I'm dealing with a similar backdating issue right now! Filed 3 weeks after my layoff due to childcare problems and website crashes. One thing that's helped me is documenting EVERYTHING - I started keeping a log of every call attempt with timestamps, screenshot every error message, and even took photos of busy signal screens on my phone. Also, try calling the Tele-Center at different numbers - sometimes one line is less busy than others. The main number (800-939-6631) is always slammed, but I've had better luck with the employer line (800-832-9394) and asking them to transfer me to claims. Another tip - if you get disconnected (which happens constantly), call back immediately. Sometimes you'll get lucky and slip into a queue that just opened up. I know it's frustrating but persistence really does pay off with TWC. Keep pushing for that backdating - 6 weeks of missing benefits is no joke, especially when you're facing losing your apartment.