TWC website glitch: Can't file 2025 claim due to old 2020 claim still showing

same thing happend to me in January!! the old system is messed up and doesnt know how to handle expired claims properly. so frustrating!!!

This is actually a known issue with the TWC system. What's happening is that your previous claim from 2020 is still in their database but in a status that confuses the application system. You have three options: 1. Keep calling the main TWC number (800-939-6631) early in the morning right when they open at 7am - that's your best chance to get through 2. Try using the Tele-Serv automated system (800-558-8321) and select option 2 to speak to a representative about your claim status 3. Visit a local Workforce Solutions office in person - they can help resolve these database issues The main thing is you need to get a TWC representative to manually reset your account status so you can file a new claim. Unfortunately, there's no DIY fix for this particular glitch.

" Exhausted just means you used all available benefits, but the claim record itself stays in the system. A TWC rep needs to change your status flag in their database. And honestly, calling first thing in the morning is still going to be frustrating -'you ll likely get busy signals fordays.

i had this exact problem last month!! u need to talk to someone in the benefits department not the regular customer service. when i finally got through they had to do something called a "claim reset" because the old one was blocking the new application. took about 5 minutes once i actually talked to someone lol

After experiencing the same frustration with trying to reach TWC, I found this service called Claimyr that got me through to a TWC agent in about 20 minutes. It basically keeps dialing for you and calls you when it gets through. I was skeptical at first but it actually worked when I needed to fix an ID.me verification issue. Their website is claimyr.com and they have a demo video that explains how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I finally reached someone, they were able to reset my account status so I could file a new claim. Apparently this is a common problem when you've had a previous claim in the system.

The agent told me it's because their system was reconfigured after all the pandemic programs ended, and sometimes claims from that period don't get properly archived in their database. The rep has to manually update your status to allow a new application. They can also start your new claim over the phone once they fix the database issue.

Another option is to try emailing TWC through their contact portal on the website. I had an issue with claiming my payment requests and couldn't get through on the phone either. I sent a detailed email, and surprisingly someone got back to me within 3 days and helped resolve my issue. Make sure you include your claim ID (if you know it), last 4 of SSN, and a clear description of the problem you're having with the old claim blocking your new application.

Go to twc.texas.gov > Unemployment Benefits > Contact TWC (at bottom of page) > then there's a form where you can submit your question. I think it's technically not email but it goes to their customer service team.

The problem is that their contact form just generates an auto-reply most of the time. I submitted THREE messages about my ID.me verification issues and never heard back from a real person. Going to a Workforce Solutions office in person is honestly the most reliable solution if you can make it to one. They have direct lines to TWC that we don't have access to. Also, make sure when you do file that you accurately report your reason for separation. SO MANY people get tripped up because they select "laid off" when their situation was technically something else like "position eliminated" or "lack of work." TWC is super picky about these distinctions and will delay your claim if they need to investigate.

That would be "Reduction in Force" or possibly "Position Eliminated" depending on their current dropdown options. Definitely NOT "laid off" which TWC often interprets as temporary. Your situation sounds like a permanent separation through no fault of your own, which is what you want to communicate. Make sure you have that termination letter handy when you file!

update?? were u able to file yet??

Glad to hear you got it sorted out! For anyone else dealing with this same issue, another tip is to try filing your claim very early in the morning (like 6-7 AM) or late at night when there's less traffic on the TWC servers. Sometimes the system glitch is worse during peak hours when everyone's trying to access it. Also, if you do get through to file online eventually, make sure to print or screenshot EVERYTHING - confirmation numbers, application pages, etc. The TWC system has been known to "lose" applications during these database hiccups.