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I had this happen on Presidents Day and got mine a day late but my cousin didn't get hers until Thursday that same week so I think it depends
Your cousin's extra delay might have been due to additional verification requirements or a potential issue with her payment request. When there's a discrepancy in work search activities or earnings reported, TWC sometimes puts a temporary hold on the payment for additional review. This is separate from the standard holiday delay.
Thanks everyone for all the helpful information! I'll plan for Wednesday but be prepared it might be Thursday just to be safe. I'll make sure to keep doing my payment requests on the regular schedule no matter what. This community has been so helpful - I'm new to all this unemployment stuff and it's pretty confusing at first!
That's a smart approach. And don't hesitate to call TWC if your payment is delayed beyond what's expected. Sometimes there can be specific issues with individual claims that need addressing.
Will do! Thanks again everyone!
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That would be "Reduction in Force" or possibly "Position Eliminated" depending on their current dropdown options. Definitely NOT "laid off" which TWC often interprets as temporary. Your situation sounds like a permanent separation through no fault of your own, which is what you want to communicate. Make sure you have that termination letter handy when you file!
update?? were u able to file yet??
YES! Finally got through yesterday using that Claimyr service someone mentioned above. Was connected to a TWC agent in about 30 mins. She said my old claim was still marked as "active" in their system even though benefits were exhausted, and that was preventing me from filing online. She did some kind of reset and then helped me file a new claim right over the phone. Such a relief! Now just waiting for the determination letter. Thanks everyone for your help!
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This is really helpful advice, thank you! I'll prepare all my information before contacting my state rep. Fingers crossed they can help get this resolved quickly.
Had similar problem but with my appeal being ignored after they said I quit (was actually laid off). Anyways my sister works for state government and she told me to also include my full address and claim filing date when emailing representatives, apparently helps them look up your information faster. Also if you're really desperate the TWC ombudsman office can sometimes help - 800-628-5115. You'll still wait but they specialize in helping with stuck claims.
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Has anyone here actually gone in person to a TWC office for this kind of situation? I've been wondering if that might work better than phoning.
In-person visits to Workforce Solutions offices can sometimes work, but they primarily handle job search assistance rather than claim issues. For backdating payment requests specifically, most local offices will still need to call the same TWC claim center on your behalf. However, some offices have direct lines or special contacts that can be helpful. It's worth trying if you live near an office and have exhausted phone options.
Update: I finally got through! After trying all weekend with no luck, I used the Claimyr service that someone mentioned above. Got connected to a TWC agent in about 15 minutes. The agent was able to backdate all 12 of my payment requests in one call! She said the payments should hit my account within 3 business days. Such a relief after weeks of stress. Thanks everyone for your suggestions!
AMAZING! Did they say why the system wouldn't let you backdate online? This might help others with similar problems.
Yes! The agent explained that the online system can only handle backdating 2 weeks on its own. Anything more than that (especially after an appeal) requires manual intervention by a claims specialist. Apparently it's a limitation of their software that they've been "working on fixing" for years.
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Glad you got through! If anyone else is dealing with the same issue and struggling to reach TWC, I seriously recommend trying Claimyr. It saved me days of frustration. I know how stressful it is waiting for benefits when bills are piling up.
I tried calling on my own for 2 weeks before using that service. Wish I'd just done it from the start, would have saved so much stress
One important thing to note: while your wage investigation is processing, you might get a lower benefit amount initially based on the wages they currently have on file. Don't panic - once the investigation confirms your correct wages, they'll adjust your benefit amount AND pay you the difference for any weeks you received the lower amount. Just be prepared that your initial payments might be at that lower $265 rate until everything is fixed in the system.
That's really good to know - thank you! I was wondering about that. The bills are already tight so I'll need to budget carefully until this gets fixed.
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One more thing - if your overpayment was from the federal pandemic programs (PEUC, PUA, FPUC), there might be additional options. Texas has been handling those differently than regular UI overpayments in some cases. But regardless of the program type, contact TWC immediately. The longer you wait, the fewer options you'll have. Their collections process typically follows this timeline: 1. Initial overpayment notice 2. Reminder notices (30-60 days) 3. Collection warning notices (60-90 days) 4. Tax refund intercept (can happen anytime after determination) 5. Legal proceedings for wage garnishment (typically 120+ days) So you're still at the beginning of this process and have time to work out a solution.
wish i had known this timeline before! would have saved me so much stress
After reviewing your situation more, definitely pursue that hardship waiver ASAP. With the Covid-era overpayments, I've seen TWC be more lenient than with regular overpayments, especially if there was genuine confusion rather than intentional misreporting. Document everything that shows your financial hardship - rent increases, utility bills, necessary expenses, etc. The more documentation you provide with your waiver request, the better your chances. If the waiver is denied, then fall back to requesting the lowest possible payment plan. Sometimes they'll accept as little as $25/month if that's truly all you can afford.
Thank you so much. I'm going to start gathering all my bills and financial statements today to show I really can't afford a large payment. Hopefully they'll understand.
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UPDATE: I tried the payment services number that was suggested (800-558-8321) and after 17 calls I finally got through! The agent confirmed there was a system glitch where my payment method wasn't properly recorded even though I had selected ReliaCard. They had to manually trigger the card issuance and said I should receive it within 7-10 business days. They also said my benefits will all be loaded once the card arrives. For anyone else facing this issue, definitely use the specific payment services number rather than the general TWC line. Also, calling at 10:15am on a Wednesday worked for me after multiple failed attempts at 7am. Thank you all for your help and suggestions!
Great news! I'm glad you were able to get through and get it resolved. Just a tip: once you receive your ReliaCard, you can set up direct deposit transfers from the card to your bank account through the ReliaCard online portal if you prefer not to use the card for purchases. There's no fee for transfers to your bank.
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when i was on unemployment my waiting wk payment came 4 days after i submited it but this was back in january so maybe its diffrent now my cousin just got his and it took almost a week he said
dont 4get to keep doing ur work searches even while waiting for the waiting week payment! i messed up and missed reporting my work searches one week and they stopped all my payments for like 10 days until i called and fixed it
That's a good reminder! I've been keeping detailed records of my work search activities. I'm doing 4 per week even though they only require 3, just to be safe.
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my buddie works construction and gets TWC when its raining for like weeks. he said it works ok but sometimes theres like delays with the payments. bettr than nothing tho
Those delays are THE WORST though! One time I waited 5 weeks for payment because of some "pending issue" that nobody would explain to me! And you can't talk to a REAL PERSON to fix anything! The whole system needs to be rebuilt from scratch if you ask me.
Doesn't the dealership have to agree to this? My daughter tried to get unemployment when her retail hours got cut and her employer fought it saying she was still employed. The whole thing turned into a mess with TWC sending her overpayment notices later.
That's a good question about employer involvement. For partial unemployment, the employer doesn't need to "agree" to it - it's the employee's right to file if their hours have been reduced through no fault of their own. However, TWC will contact the employer to verify the reason for reduced earnings. If the employer incorrectly reports that the reduction was due to employee choice or misconduct, that could create problems. It's best for your husband to give his employer a heads-up that he's applying for partial benefits due to the fluctuating flag hours. Most employers understand this process, especially in industries where work fluctuates seasonally or based on customer demand.
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Jacinda Yu
i took a quickbooks class at hcc last summer n when i reported it twc sent me a questionnaire about my schedule n availability. answered everything honestly n they decided i was still eligible for benefits. jusst make sure ur still doing ur work searches every week
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Landon Flounder
•same happened with me but for a coding bootcamp! questionnaire came like 2 weeks after i reported it on payment request
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Geoff Richards
Update: I just completed my payment request and reported my HCC class. The system asked a few additional questions about my availability for work, which I answered honestly (yes, I'm still available for full-time work). Now it says my payment request is under review. Fingers crossed it gets approved without issues! Thanks everyone for the advice.
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Hugo Kass
•That's normal procedure - they review any payment request that includes education or training. You should receive a determination in 5-7 days. Keep doing your work searches while you wait, and you might get a call from a TWC examiner asking for more details about your class schedule and employment availability. Good luck!
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