TWC Commissioner contact info needed - trying to escalate my claim issue

I was in the same boat last year. The current TWC Chairman is Bryan Daniel, and there are two other commissioners - Julian Alvarez who represents labor and Aaron Demerson who represents employers. Your best bet is to contact all three, but focus on Julian Alvarez since he's the labor commissioner. The email format is usually firstname.lastname@twc.texas.gov. I also had luck contacting my specific state rep - you can find yours at https://house.texas.gov/members/find-your-representative/ by entering your address. When I got ignored by TWC for 6 weeks, my state rep's office had my issue fixed in 3 days!

Thank you so much for this info! Did you just email them directly explaining your situation? Did you need to include any specific details like your claim number?

if u contact ur state rep make SURE to emphasize how long youve been waiting!!!! i emailed mine last month and literally got a call from TWC the next day lol theyre like magic. also the comissioners wont do anything for u tbh waste of time

Actually, contacting commissioners can work too. I had success with the labor commissioner's office when my ID.me verification got stuck. While state reps are often more responsive, don't dismiss the commissioner option completely. Either way, document everything - dates you called TWC, who you spoke with, what they told you. Makes your case stronger.

maybe i just got a bad person then cuz i emailed all 3 and got nothing back 🤷‍♀️

Before you start emailing commissioners, have you tried calling the TWC Tele-Serv line at 800-558-8321? Sometimes you can get through faster there than the main unemployment line. Another trick is to call right when they open at 7am. If that doesn't work, contact your state rep using the link someone else shared.\n\nIf you've exhausted all those options, I'd recommend trying Claimyr (claimyr.com). It's a service that helps you get through to TWC agents without waiting on hold forever. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh. I used it when my claim was stuck in pending for 5 weeks and they got me connected to an actual TWC agent who fixed my issue on the spot.

I've been calling Tele-Serv every day for weeks - I just get automated messages saying my claim is

The commissioner won't help you!! The whole system is designed to DENY claims and make it hard to collect benefits!! I contacted ALL the commissioners last year and not ONE responded! They're all appointed by the governor who HATES giving benefits to regular working people. Your best bet is actually contacting a LOCAL news station - once the threat of bad publicity hits they magically fix your claim within 24 hours!!!

This is so true. I gave up on TWC and just found a new job because the system is completely broken. Didn't get a single payment after 3 months of trying.

While I understand your frustration, this isn't helpful to the OP who needs solutions. The system can be difficult but not impossible. I had luck with both my state rep AND the labor commissioner's office. Each case is different. Just keep advocating for yourself and documenting everything.

Yeah definitely reach out to your state rep first. I was having issues with my work search requirements being incorrectly flagged in the system for like 2 months, called TWC over 30 times with no resolution. Finally contacted my state rep's office through their website form, and I got a call from a TWC supervisor the next day apologizing for the delay and my payments were released by the end of the week. \n\nMake sure you include your claim ID, last 4 of SSN, and full contact info when you reach out so they can find your file easily. And be SUPER clear about exactly what issue you're having and how long it's been going on.

This is really helpful advice, thank you! I'll prepare all my information before contacting my state rep. Fingers crossed they can help get this resolved quickly.

Had similar problem but with my appeal being ignored after they said I quit (was actually laid off). Anyways my sister works for state government and she told me to also include my full address and claim filing date when emailing representatives, apparently helps them look up your information faster. Also if you're really desperate the TWC ombudsman office can sometimes help - 800-628-5115. You'll still wait but they specialize in helping with stuck claims.

I went through this exact same nightmare last year and want to share what actually worked for me. First, definitely contact your state representative - they have dedicated staff for constituent services and TWC issues specifically. When you email them, include your full claim number, the date you filed, your address, and a timeline of what's happened so far. But here's what really made the difference for me: I also filed a complaint with the Texas State Auditor's Office (SAO) online. They track systemic issues with state agencies and will forward your complaint to TWC's management. It took about a week, but I got a call from a TWC supervisor who apologized and had my payments released within 48 hours. The SAO complaint form is at sao.texas.gov - look for "Report Fraud, Waste & Abuse" and select "State Agency Service Issues." Make sure to mention how long you've been waiting and that regular customer service hasn't been able to help. Good luck - don't give up!

I'm dealing with a similar situation right now - my claim has been "under review" for 6 weeks with no clear explanation from TWC. Reading through all these responses is giving me hope that there are actually ways to escalate beyond the regular customer service maze. I'm definitely going to try the state rep route first since multiple people have had success there, and that State Auditor's Office complaint option sounds really promising too. It's frustrating that we have to jump through all these hoops just to get the benefits we're entitled to, but at least there seem to be ways to get actual results. Thanks everyone for sharing your experiences - it's reassuring to know I'm not alone in this struggle and that there are people who've actually gotten their issues resolved.