TWC Unemployment: Can't get through on phone, need to talk to agent ASAP. Help!

I found a way to solve TWC unemployment benefits phone issues, watch this: https://www.youtube.com/watch?v=gr58EHKPLxg

Ugh, I feel your pain. TWC's phone system is a nightmare rn. I spent hours trying to get through last week. It's like they don't want us to actually get our benefits 🙄

I actually found a way to get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U

Have you tried calling right when they open? I've had some luck getting through if I start dialing at 7:59 AM and keep redialing until I get in the queue.

Pro tip: use the Spanish option even if you don't speak Spanish. The wait times are usually shorter and most agents speak English too. Just be polite about it when they answer.

Here's what I've learned after dealing with TWC for months: 1. Be persistent. Call multiple times a day if you have to. 2. Try different times. Early morning and late afternoon seem to work best. 3. Have all your info ready when you call. Claim ID, SSN, employment dates, etc. 4. Be nice to the agents when you get through. They're dealing with a lot too. 5. If one agent can't help, politely ask to speak with a supervisor. 6. Keep detailed notes of every call, including date, time, and who you spoke with. 7. Check your TWC account online regularly for updates. 8. Consider reaching out to your state representative if you're really stuck. Hope this helps someone! We're all in this together. 💪

Anyone else notice that their claim status changed online without any notification? I just checked mine and apparently there was an issue I needed to address, but I never got an email or anything. Make sure yall are checking your accounts regularly!

I'm so fed up with this whole system. Been out of work for 3 months, can't get through to TWC, bills piling up. Anyone know if there's a way to expedite claims for people in dire situations?

I've been dealing with TWC for weeks now and finally got through yesterday! Here's what worked for me: I called the main number (800-939-6631) at exactly 8:00 AM and kept hitting redial every time it said "call volume too high." Took about 45 minutes of constant redialing but I finally got into the queue. Once I was on hold, I waited about 2 hours but actually got a real person who was super helpful. Don't give up! The key is persistence and calling right when they open. Also, make sure you have your claim number, SSN, and recent work history ready to go. Good luck everyone! 🤞