Texas Unemployment

CommunityGovernment Services

Can't reach Texas Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

160,000+ people connected since 2021

Using Claimyr will:

  • Connect you to a human agent at the TWC
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the TWC drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

TWC payment showing 'ineligible' while visiting out-of-state - is this why?

My boyfriend's TWC payment just got flagged as 'ineligible' this week while he's visiting his daughter in Tennessee. He did his regular payment request and work search activities like normal, but the money didn't come through. When he checked his account it suddenly shows 'ineligible' with no explanation! He's convinced it's because he's temporarily out of state, even though he's just visiting and still looking for work. Has anyone dealt with this before? Is TWC tracking our location somehow?? We're freaking out because this payment was needed for bills. He's been calling the TWC number non-stop but either gets disconnected or hears that all agents are busy. Anyone else having payment problems this week or know what might be causing this?

Glad you found the determination letter! That's the first thing to check whenever there's a status change. For anyone reading this thread in the future - you can be out of state temporarily while collecting Texas unemployment as long as: 1. You maintain your Texas residency 2. You continue doing your work searches (3 per week) 3. You can return to Texas quickly if offered a job 4. You request payments on your regular schedule TWC doesn't track your physical location through their website or apps. They're concerned with your legal residence and ability to accept work, not your temporary whereabouts.

0 coins

Thanks for that clear explanation! We're going to call tomorrow using that service someone recommended above. Hopefully we can get this sorted quickly. I'll update with what happens for anyone who finds this thread later.

0 coins

I'm dealing with the exact same issue right now! My payment request was approved on Monday but then switched to "ineligible" on Wednesday with no explanation. I've been unemployed for 2 months and this is the first time it's happened. Reading through these comments, it sounds like there's definitely something going on with TWC's system this week. I'm going to check my correspondence tab like Chloe suggested - I didn't even know that existed! Has anyone who had this issue earlier in the week gotten it resolved yet?

0 coins

Hey Liam! I just went through this exact same thing earlier this week. Definitely check your correspondence tab first - that's where they put all the explanation letters. In my case it was a wage verification issue that had nothing to do with anything I did wrong. If you don't see anything in correspondence, it might be one of those system glitches that several people mentioned. I'd recommend trying that Claimyr service Omar mentioned if you can't get through on the regular phone lines. Good luck!

0 coins

TWC payment request tomorrow - will deposit hit Friday or Monday?

So I'm supposed to request my TWC unemployment payment tomorrow (Thursday). Does anyone know if I'll get the direct deposit on Friday or will I have to wait until Monday? This is my first time filing for unemployment after getting laid off from the oil field last month, and I need to plan for some bills. My bank usually processes direct deposits the same day, but I'm not sure how fast TWC sends the money after I make the request. Thanks!

Good luck! Let us know if you get it Friday! ๐Ÿคž

0 coins

Will do! Thanks everyone for all the helpful information!

0 coins

UPDATE: You guys were right - didn't get the deposit Friday. Checking again Monday morning and hoping it shows up then! At least I was prepared thanks to y'all.

0 coins

I've been on TWC unemployment for about 6 months now and can confirm what others are saying - Thursday requests almost always hit on Monday. The only time I've gotten Friday deposits is when I requested super early (like 6 AM) on a Tuesday or Wednesday. TWC's processing times are pretty consistent but not fast. Also make sure you screenshot your confirmation page after submitting your request - I've had a couple times where the system glitched and I needed proof that I submitted on time. Hope your first payment goes smoothly!

0 coins

How long for TWC payment to appear on ReliaCard? First time direct deposit user

I just switched to direct deposit for my TWC benefits and I'm supposed to receive payment via the U.S. Bank ReliaCard. My payment request was processed yesterday but I don't see anything in my account yet. This is my first time using direct deposit (was getting paper checks before) and I'm getting anxious since rent is due soon. For anyone using ReliaCard - how long does it typically take for the payment to show up? Is there a way to check if it's being processed or did I mess something up when setting up direct deposit?

Quick tip: Once you start receiving regular deposits, set up account alerts in the ReliaCard app. You can get text messages whenever a deposit hits your account. Really helpful for planning bills and knowing exactly when funds are available.

0 coins

Yuki Sato

Author

Great idea! Just set that up in the app. Fingers crossed I'll get that text notification soon!

0 coins

I've been using ReliaCard for about 6 months now and can confirm what others are saying - that first payment really does take the longest! Mine took 3 full business days to show up initially, but now I typically see deposits within 24-48 hours max. One thing that helped me was calling the ReliaCard customer service number (on the back of your card) the day after TWC processed my payment. They could actually see that a deposit was "in transit" to my account even before it showed up in the app, which gave me peace of mind. Don't stress too much - sounds like everything is processing normally for you!

0 coins

TWC benefits when employer isn't paying - can I file while still 'employed'?

My employer was supposed to pay us last Friday but no money showed up in anyone's account. Management only said they'd pay by end of business day Friday, which didn't happen. There's been zero official communication since - we're just hearing rumors that pay might come today. Word around the office is the company is having serious cash flow problems. I've got bills piling up and can't work for free! Can I file for TWC unemployment while technically still employed? Do I have to quit first? Or should I keep working without pay hoping they'll eventually catch up? Has anyone dealt with this situation before?

One more important thing: When you file your claim, TWC will contact your employer for their side of the story. Be prepared for them to potentially dispute your claim by saying payment was just delayed or that you're still employed. This is why documentation is crucial. Screenshot any bounced paychecks, keep records of work performed, save texts/emails about promised payments. Also, in Texas, you must meet the work search requirements while receiving benefits - currently 3 work search activities per week. Document these carefully as TWC may audit you.

0 coins

Thanks for the additional info. I'll make sure to document everything carefully. If they do eventually pay us (even if it's late), would I have to pay back any unemployment benefits I received? Or am I still entitled to the benefits because they missed the regular payday?

0 coins

If they eventually pay you for hours you've already reported to TWC and received benefits for, you would need to report that as income when received, which could affect future benefit amounts or create an overpayment. However, the fact that they paid late doesn't invalidate your initial claim if you had good cause to file based on missed payments. TWC evaluates each payment period separately, so late payment for past work doesn't necessarily affect eligibility for the weeks they failed to pay on time.

0 coins

I went through this exact situation about 6 months ago and it was a nightmare, but I did get my unemployment benefits approved. Here's what I learned: First, file your TWC claim immediately - don't wait for them to maybe pay you. Choose "reduction in hours or wages" as your reason and explain the non-payment in detail. Second, send a formal email to your supervisor/HR TODAY asking for written confirmation of when you'll be paid - this creates the paper trail TWC needs to see that you tried to resolve it. Third, keep showing up to work until you get a response about your claim or find another job - abandoning your position without notice could hurt your case. The whole process took about 3 weeks for me, and I had to do a phone interview where I explained everything. The key is having documentation that shows you made reasonable efforts to get paid before filing. Also definitely file that wage claim like others mentioned - I got my back pay through that process even though it took months.

0 coins

TWC help - employer refusing to pay final check after I quit due to excessive hours

I just left a job after they kept scheduling me for over 40 hours every week (sometimes 50+) even after I repeatedly asked for fewer hours. The final straw was working 12 days straight! I quit two weeks ago but they STILL haven't given me my final paycheck for those hours. I've gone to the workplace twice and they keep saying 'oh we mailed it already' but nothing has shown up. It's almost $850 that I'm owed and I need that money for rent! Do I file something with TWC for this? Has anyone dealt with wage theft in Texas before? What form do I need to fill out and how long does the process take? I'm getting desperate here.

Quick update on the evidence question - yes, you should provide whatever documentation you have. For my wage claim, I included: 1. A copy of my time card for the final week 2. Text messages with my manager about my last day 3. A calculation of exactly what I was owed (hours ร— rate) 4. Evidence that I attempted to collect my check (texts asking about it) TWC actually resolved my case pretty quickly (about 6 weeks total). The online submission is definitely faster than mail. The form will ask for very specific information about your employment, so have your start date, end date, job title, manager's name, etc. ready before you begin.

0 coins

This is super helpful, thank you! 6 weeks is still longer than I'd like to wait for money I've already earned, but at least there's a clear process. I'm going to try the text message suggestion first about mentioning TWC and see if that works before filing formally.

0 coins

Just wanted to add that if you do decide to file for unemployment benefits alongside your wage claim, make sure to mention the excessive mandatory overtime when you fill out your application. Texas considers "working conditions that are so unreasonable that a person of ordinary prudence would have felt compelled to resign" as good cause for quitting. Working 12 days straight and consistently being scheduled for 50+ hours when you requested fewer hours could definitely fall under this category. Keep all those text messages and schedule copies - they'll be crucial evidence for both your wage claim and any potential unemployment case. Good luck getting your money back!

0 coins

Prev1...182183184185186...256Next