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Just got my determination letter from TWC and they denied my benefits saying I quit voluntarily!!! I'm furious because my employer completely LIED about how I left. They fired me after I called out sick for 3 days (had doctor's notes and everything). I have text messages from my supervisor literally saying "don't come back" and then they tell TWC I quit?? Has anyone gone through the appeal process? How long does it typically take from filing the appeal to getting a hearing date? And then how long after the hearing until they make a decision? I've got bills stacking up and need to know if I should be looking for emergency assistance while waiting. Also, what kind of proof should I submit with my appeal? I have text messages, doctor's notes, and even a witness (coworker) who knows I was fired. Do I need to get a statement from them?
I just checked my TWC account and it shows my unemployment claim was 'processed' on February 18th, but I don't see any payment in my account yet. This is my first time filing for unemployment after being laid off from the warehouse where I worked for 3 years. Does anyone know how many days it usually takes for the money to actually hit my bank account after the processing date? I set up direct deposit when I filed. Really need this payment ASAP as I've got rent due next week and I'm cutting it close.
Update: My payment just arrived this morning! It took exactly 3 business days after the processing date. Thanks everyone for the help and information!
Glad to hear your payment came through! That's exactly the timeline most people experience. For anyone else still waiting, just remember that 3-5 business days is pretty standard for TWC, especially for first payments. The system works, it's just not always as fast as we'd like when we're stressed about bills. Thanks for updating us with the good news!
I just got a determination letter saying I'm disqualified from benefits because I 'voluntarily quit without good cause.' But that's not true! My manager basically forced me to resign by cutting my hours to almost nothing (from 40 to 12) and telling me I'd be written up for any tiny mistake. I couldn't afford to live on those hours and the hostile work environment was causing me anxiety attacks. I have 14 days to submit an appeal and I'm panicking. How detailed should my appeal letter be? Should I include evidence like text messages from coworkers confirming the hostile environment or my pay stubs showing the drastic hour reduction? Do I need to quote specific TWC rules about constructive discharge? This is my first time dealing with something like this and I'm completely lost. The determination letter says I could get a hearing, but I don't know what that means or how to prepare. Any advice would be so appreciated!
took about 5 weeks for me from filing the appeal to getting my first payment after winning. it sucked waiting but the backpay helped. also they didnt tell me this but u need to keep requesting payment every 2 weeks even while appealing!!
Amy, I went through something very similar about 6 months ago when my employer cut my hours from full-time to part-time "temporarily" but it was clearly to push me out. Here's what worked for me: 1. In your appeal letter, use the exact phrase "constructive discharge" - TWC recognizes this as good cause 2. Create a timeline document with dates, what happened, and any witnesses 3. If you have any texts or emails from your boss about the hour cuts or workplace issues, include screenshots 4. Don't just say the environment was "hostile" - give specific examples with dates (like "On [date], manager told me I would be written up for any mistake") The hearing was actually less scary than I expected. The officer asked me to explain what happened, then asked my former employer questions. Having my timeline helped me stay organized and sound credible. You've got this! The fact that your hours were cut so drastically (70% reduction!) is strong evidence of constructive discharge.
I filed my unemployment claim with TWC back on December 18th and I'm STILL waiting on my first payment to hit my account. My claim status shows 'approved' and I've been submitting my payment requests every two weeks like clockwork. Called the Tele-Serv number and it just says my claim is 'being processed' with no other details. I've tried calling the customer service line about 50 times but it's always busy or disconnects me. I'm getting really stressed because my savings are almost gone. Has anyone else been waiting since December? Is this normal or should I be panicking at this point? My previous employer was in healthcare if that matters.
Just an update for anyone following this thread - I've been helping a few clients with similar issues. TWC is currently working through a processing backlog from mid-December filings. If your claim was filed after December 15th, you might be caught in this delay. Their system had some technical issues during the holiday period that affected claim processing. Keep requesting payments on schedule even if you haven't received anything yet. Once they clear the hold, you'll receive all backdated payments in one lump sum.
I'm in the exact same boat! Filed December 20th and still haven't seen a penny. My claim also shows "approved" but no payments. I've been doing everything right - submitting payment requests, completing work searches, the whole nine yards. It's so frustrating to see that we're not alone in this mess. I'm going to try some of the suggestions here like calling at 7AM sharp and checking out that Claimyr service. Really hope TWC gets their act together soon because this is affecting real people's lives! Thanks everyone for sharing your experiences - at least now I know I'm not going crazy.
@Fatima Al-Suwaidi - I feel your pain! It s'reassuring to know there are others in the same situation, even though it shouldn t'be this way. The fact that so many December filers are experiencing the same delay suggests it s'definitely a systemic issue with TWC rather than problems with our individual claims. I m'planning to try calling at exactly 7AM tomorrow morning like @Molly Hansen suggested, and I m also'going to look into that Claimyr service @Kelsey Chin mentioned. If I get through to someone, I ll post an'update here about what I find out. Hang in there - from what others have shared, it sounds like once they finally process it, we should get all the backdated payments at once. Stay strong!
Finally bit the bullet and sent a check to repay my TWC overpayment last week (they said I didn't report one week of part-time work correctly last year, resulting in a $760 overpayment). It's been 8 days and my overpayment balance online still shows the full amount. Does anyone know how long TWC typically takes to process check payments for overpayments? I'm getting nervous because I need this cleared up before I can apply for benefits again. Should I call them or is this normal processing time? I sent it regular mail with tracking and it was delivered 5 days ago.
ALSO did you know that TWC sometimes applies overpayments to TAX REFUNDS??? My cousin didn't pay his overpayment and they just took it out of his tax refund last year!!! They don't even tell you they're doing it!!!
This is actually correct - TWC can and does use the Treasury Offset Program (TOP) to recover unpaid overpayments through tax refund interception. However, they are required to send multiple notices before doing this, and it generally only happens with overpayments that are significantly delinquent (usually 90+ days past due). It's one of several collection methods they can use for unresolved overpayments, which is why it's always best to address them promptly as the original poster is doing.
I just went through this exact situation a few months ago! My check took 11 business days to process and show up in my account balance. The key thing is that TWC processes payments in batches, so even though they physically received your check 5 days ago, it might not get processed until their next batch run. I found that checking on Fridays was when I'd usually see updates since that seems to be when they do a lot of their processing. Don't panic yet - 8 days is still within the normal range. Just keep that tracking info handy and try to be patient for another week or so before calling.
Sophia Carson
Thanks everyone for all this helpful information! I submitted my appeal today and uploaded all my evidence. I'm going to reach out to my coworker tonight about being a witness. Feeling a bit more confident now about the process, even though the waiting is going to be tough. I'll update this thread after my hearing to let everyone know how it went!
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Elijah Knight
Good luck! The fact that you have text messages and a witness puts you in a strong position. Remember to keep requesting payments every two weeks while you wait, and make sure you're completing and documenting your work search activities too (minimum 3 per week in Texas). The last thing you want is to win your appeal but then have issues with work search compliance.
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Abigail Patel
Just wanted to add one more thing that helped me during my appeal - if you have any email correspondence with HR or your supervisor about your termination, include those too. Even if they seem minor, they can help establish a timeline and show the employer's mindset. Also, during the hearing, speak slowly and clearly. The hearing officer is taking notes and sometimes asks you to repeat things. I was so nervous during mine that I talked way too fast at first. And don't be afraid to ask for clarification if you don't understand a question - it's better to ask than to give a confusing answer. One last tip: if your employer brings up past issues or tries to make it seem like this was part of a pattern, stick to the facts about this specific incident. They might try to muddy the waters by bringing up unrelated stuff from months ago. Your termination was about calling in sick with doctor's notes - that's your story and you should stick to it. You've got this! Having documentation is huge in these cases.
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