I'm dealing with a similar EM22 error right now and this thread has been incredibly helpful! I'm curious - for those who successfully got through to TWC, how long did the actual phone call take once connected? I want to make sure I block out enough time and have all my documents ready. Also, did anyone have issues with the system timing out or disconnecting during the call? I'm worried about getting cut off halfway through providing all my employment information.

I went through the exact same EM22 nightmare about 2 months ago! In my case, it was because I had worked for both a private company and did some freelance work for a nonprofit during the same period. The TWC system just couldn't automatically verify the nonprofit employment. After reading through all these responses, I wish I had known about Claimyr earlier - would have saved me literally days of frustration trying to get through on the phone. I eventually got connected after calling at 7:02 AM on a Wednesday and waiting on hold for about 90 minutes. The whole call with the agent took around 40 minutes once connected. One thing I'd add that I haven't seen mentioned - if you have any pay stubs or W-2s from the employers that might be causing the EM22 error, have digital copies ready on your phone or computer. The agent asked me to verify specific dollar amounts and dates, and having that info immediately available made the process much smoother. Also, they asked for the exact spelling of my employers' legal business names (not just what they go by), so check your pay stubs for the official company names. The good news is once they manually process your application, everything works normally for your weekly certifications. Hang in there - it's frustrating but definitely solvable!

Smart move uploading those documents proactively! That's exactly what I would recommend. I went through something similar a few months ago - got the verification call even after completing ID.me, uploaded my documents just like you did, and never heard another word about it. One thing that helped ease my anxiety was setting up text notifications in my TWC portal so I'd get immediate alerts if they needed anything else. You can find that under account settings. That way you're not constantly checking your account wondering if something new came up. Sounds like you handled this perfectly though. The fact that you don't have any pending tasks in your portal and your payments are still processing is a really good sign that everything is fine with your claim.

I've been through this exact situation twice now with TWC! The first time I panicked just like you, but it turned out to be completely routine. They're doing these secondary verification calls on a lot of claims right now, even after ID.me verification is complete. The key phrase "we'll contact you if needed" is actually good news - it means they're not seeing any red flags that require immediate action. In my experience, about 80% of people who get this call never hear back about it. Since you've already uploaded your documents proactively, you're in great shape. Just keep an eye on your payment schedule and your TWC inbox. If your payments continue processing normally over the next week or two, you can pretty much consider this matter closed. The fact that they didn't ask for specific documents during the call suggests they're just doing their due diligence, not investigating a problem.

Any update? Were you able to get through and request your backdated payments? The system can be frustrating but don't give up - you're entitled to those benefits as long as you meet the eligibility requirements for each week.

Wow, this thread has become such an amazing resource for people dealing with TWC payment request issues! I'm a newcomer here but have been lurking and reading through all these experiences. I just wanted to say thank you to everyone who took the time to share their stories - both the struggles and the successes. I'm currently in my second week of waiting for claim approval and after reading all of this, I now understand that I should start requesting payments as soon as I get approved rather than waiting around confused. The fact that so many experienced people have confirmed that TWC will process backdated payments when you were waiting for approval gives me a lot of confidence. The tips about calling at 7am, having work search documentation ready, and using services like Claimyr seem to be the winning combination. It's frustrating that TWC doesn't make this process clearer upfront, but at least we have communities like this where people actually help each other figure it out. For anyone still struggling with this issue - don't give up! Based on all these success stories, those benefits are definitely recoverable. This thread is proof that persistence and knowing the right approach really pays off.

I HAD THE SAME PROBLEM!!!! The TWC website is so confusing about this! I waited to file and regretted it because it delayed my benefits by two weeks. Don't make my mistake!!! Also my ex-boss tried to say I quit but I appealed and won because I had text messages proving they laid me off. SAVE ALL COMMUNICATION with your employer in case they try to fight your claim!!!

This is a really common situation, especially in corporate layoffs! You're absolutely right to file now - don't wait until the 15th. The key thing to remember is that TWC distinguishes between your "separation date" (last day worked) and "wages in lieu of notice" (what they're paying you through the 15th). When you file your initial claim, use Tuesday as your last day worked. Then during your weekly payment requests, you'll report any wages you receive for those specific weeks. The system will automatically adjust your benefit amount for any week where you receive wages. Also, since this was a layoff due to budget cuts (not your fault), you shouldn't have any issues with employer contests. Just keep that documentation from HR about it being a layoff, not a termination for cause. Good luck!

I'm dealing with a similar situation right now - my benefits are almost gone but I still have time left on my claim. Reading through all these responses has been really eye-opening. I had no idea about the Earnings Disregard rule or that you should keep requesting payments even after benefits run out. The TWC website really doesn't explain any of this clearly. It's frustrating that you have to dig through forums like this to get the real information. Thanks to everyone who shared their experiences - especially the tip about Claimyr for getting through to TWC. Going to try that tomorrow since I've been getting nothing but busy signals for days.

I'm going through this exact same situation right now and this thread has been a lifesaver! My benefits are down to about $600 with 2 months left on my claim period. I had no idea about most of these resources and strategies everyone has shared. I'm definitely going to try the Claimyr service to get through to TWC, and I'm already looking into that Earnings Disregard rule for some freelance work I was avoiding. The tip about applying for SNAP and other assistance programs NOW while I still have some income coming in is so smart - I was planning to wait until I was completely broke but that would obviously be way harder. Also going to call 211 tomorrow to see what's available in my area. It's frustrating that TWC doesn't explain any of this clearly, but I'm grateful for everyone here sharing their real experiences. This community is providing way better guidance than the official website! Question for anyone who's been through this - when you did gig work using the Earnings Disregard, did TWC ever question the irregular income amounts or was the reporting process pretty straightforward?