TWC taking payments for IRS offset AFTER they already collected - should I call TWC?

Yes, you absolutely need to call TWC about this. What's likely happening is that their system hasn't been updated to reflect the IRS offset payment. This happens more often than you'd think - the IRS and TWC systems don't communicate in real-time. The overpayment will continue to show on your account and they'll keep offsetting your benefits until their system recognizes the debt has been paid. Make sure you have documentation of the IRS offset (check your tax transcript or offset notice) when you speak with them. You'll need to specifically ask for the Benefit Payment Control (BPC) department as they handle overpayments and offsets.

this happened to my cousin last year!! they took his tax refund AND 6 weeks of unemployment before he could get someone to fix it. the left hand doesnt know what the right hand is doing over there smh

You're dealing with a system coordination issue. When the IRS takes your tax refund for a TWC offset, it can take 30-45 days for TWC to process and apply that payment to your account. During that processing time, your TWC account will still show the overpayment and they'll continue to offset any new benefits. You have two options: 1. Keep trying to call TWC directly and explain the situation. Ask specifically for the overpayment department. 2. You can also submit this issue through your TWC correspondence inbox online. Upload your IRS offset documentation and explain clearly that you believe your overpayment was already collected through tax refund offset. Don't stop requesting payments during this time - if they determine you're correct, they should release any withheld funds.

TWC IS THE WORST!!!! They did the same thing to me in January and I couldn't pay my rent because of it. They say one thing and do another. I'm still fighting with them over MY MONEY that they took TWICE!!!! 😡😡😡

I worked with TWC for 8 years, and this is a common issue. Here's what's happening: when an IRS tax refund is intercepted for a TWC overpayment, the Treasury Department sends those funds to TWC, but it takes 4-6 weeks for TWC to process and apply those funds to your account. During that time, your account still shows the overpayment. Most importantly: You need to contact TWC's Benefit Payment Control unit directly. Regular TWC call center agents don't have the authority to resolve offset issues. Call 512-463-2999 specifically for overpayment issues. When you call, have this information ready: 1. Your IRS offset notice showing the amount taken 2. The date of the offset 3. Your TWC claim ID They can verify the payment is in process and potentially release your current benefits while the offset payment processes.

I went through this exact nightmare scenario back in February. Couldn't get through on the phone for 2 weeks straight - busy signals or disconnects every time. I finally used Claimyr (claimyr.com) to get through to a TWC agent after wasting hours trying on my own. They got me connected in about 20 minutes and I got the whole thing sorted out in one call. You can see how it works in their video demo: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh The agent explained that my IRS offset was still in their processing queue and released my current benefits while they sorted it out. Definitely worth considering if you're in a time crunch with bills due.

i had a similar issue last summer except it was child support offset not IRS. TWC kept taking my unemployment for an overpayment even tho they already got the money from my ex husbands tax return. it took me weeks to get it fixed!! when i finally got thru to someone they told me theres no communication between the departments and i had to prove the money was already taken. its completly ridiculus that we have to chase them down for OUR MONEY!!! good luck!!

Another important point: make sure you continue to request payments on your regular schedule while this gets resolved. I've seen many cases where people stop requesting payments during an offset dispute, which creates a whole new problem. Even if the payments are being intercepted for the overpayment, you need to maintain your claim by continuing your payment requests and work search activities. Once TWC confirms the IRS offset has satisfied your overpayment, they should retroactively release any benefits that were withheld during this period. But if you stop requesting payments, they can't retroactively pay what wasn't requested in the first place.

One more thing to be aware of: sometimes the IRS offset doesn't fully cover the overpayment. For example, if you owed $4,200 but your tax refund was only $3,800, TWC would continue to offset your current benefits to collect the remaining $400. Double check your overpayment balance in your TWC account and compare it with the exact amount the IRS intercepted to make sure they match.