TWC deducted overpayment from my weekly claim AFTER I paid in full - can I get a refund?

The same exact thing happened to me in February!!! TWC is such a mess with these overpayments. They took 3 MONTHS to process my refund and I had to call them like 20 times. They won't automatically refund you - you have to specifically request it. Good luck getting through on the phone tho 🙄

prbly need to talk to benefit payment control dept specifically. regular reps will just transfer u anyway

This happens more often than it should. According to TWC policy, you're entitled to a refund of the overpaid amount. But you need to contact them directly to initiate the refund process - it's not automatic. Here's what you should do: 1. Document everything - when you made your payment, the amount, and when they deducted from your benefits 2. Call the TWC Benefit Payment Control department at 512-463-2999 3. Explain the situation clearly and request a refund of the duplicate payment 4. If they confirm the double collection, ask for an estimated timeframe for your refund 5. Get the name of the representative you speak with Be prepared to wait 4-6 weeks for processing. If you haven't received your refund after that time, follow up with another call and reference your previous conversation.

I'm just wondering - how did you not notice they were taking it from your weekly payments? Doesn't it show up on your payment summary? Just curious because I want to avoid this happening to me!

I went through this exact nightmare last year when TWC double-collected my overpayment. I tried calling for WEEKS and couldn't get through - busy signals, disconnections, or 5+ hour hold times. I finally used a service called Claimyr (claimyr.com) that got me connected to a TWC agent within 30 minutes. Totally worth it to avoid the phone frustration. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got through, the agent transferred me to the Benefit Payment Control unit, and they processed my refund request. Still took about 5 weeks to get my money back, but at least the process was started.

The TWC system is COMPLETELY BROKEN when it comes to overpayments!!! I had to fight for SEVEN MONTHS to get a $3,200 refund after they double-collected from me. They kept saying "it's being processed" every time I called. Then they had the NERVE to tell me my refund request was "lost" and I had to start over!!! The only thing that finally worked was filing a complaint with my state representative's office - suddenly TWC found my paperwork and issued my refund in 2 weeks. The whole system is designed to make it so difficult that people give up!!

i worked for twc before and heres what happens: the computer system automatically takes money from benefits even if youve paid already. its a separate system from the payment portal. once u get thru to someone they have to manually mark it as refund eligible in the system. make sure u get confirmation number or name of person who helps u!

UPDATE: I finally got through to TWC after using that Claimyr service someone suggested. The agent confirmed they collected twice and submitted a refund request for me. She said it will take 4-6 weeks to process and will come as a paper check, not direct deposit. She gave me a confirmation number and the name of the person handling it. Thanks everyone for your help!