TWC overpayment paid but still requesting weekly benefits - Will they take money twice?

they took mine twice when i did this last winter! took 3 weeks to get the money back. u should call them asap

Their system typically updates overnight, but the safest approach is to call TWC directly to confirm they've processed your repayment. Once you have paid an overpayment and have a confirmation number, that debt should be cleared in their system within 1-2 business days. However, if their automated system already flagged your account for recoupment before you made the payment, they might still take it from your next payment request. Save that confirmation number and all documentation. If they do take it twice, you'll need to contact them to request a refund of the duplicate payment.

I had this EXACT problem in January!! They absolutely took the money TWICE from me and it was a NIGHTMARE getting it fixed. The payment system and the benefits system don't talk to each other properly. Save EVERYTHING and take screenshots of your payment confirmation. You're going to need proof!

whens ur next payment supposed to hit? u might be ok if u paid it like super early in the morning

I worked through this exact situation a few months ago. Here's what happens: TWC processes overpayment receipts and benefit requests on different schedules. The issue is that even though you paid the overpayment, that information might not be reflected in the benefits processing system in time. Your best option is to call TWC directly at 800-939-6631 to confirm they've recorded your payment. But as many of us know, getting through to a TWC representative can be nearly impossible right now. I ended up using Claimyr (claimyr.com) to get through to TWC quickly. They have a service that helps you bypass the busy signals and actually get to speak with someone. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Once I got through to a representative, they were able to flag my account to prevent the double deduction. Definitely worth trying to get ahead of this before your payment processes.

This happened to me! They took the overpayment twice and I had to wait for my next payment cycle to get the money back. Try to get through to a representative before your payment processes on Friday. The TWC benefits system and payment system aren't fully integrated - the right hand doesn't know what the left is doing sometimes. If they do take it twice, keep calling until you reach someone who can help. Make sure to reference both your payment confirmation number and your payment request date in every conversation.

When I had an overpayment last year it was a different amount but similar situation. I paid it online and then requested my benefits the next day. They still took the money from my benefits payment! I called and they said since I paid it myself they would refund me but it would take 7-10 business days. So frustrating because that money was for my electric bill and I had to scramble to cover it. If I were you I'd call them tomorrow morning as early as possible to get it sorted before they process your payment request. Good luck!

Just to add a different perspective - I had the exact opposite happen. I paid an overpayment and then requested benefits the same day, and they properly recognized my payment. This was about 2 months ago. So maybe they've fixed some of these system issues? I think it might depend on timing and which TWC office processes your claim.

Based on everyone's experiences here, I suggest taking these steps: 1. Call TWC first thing tomorrow at 800-939-6631 2. If you can't get through, try again during off-peak hours (usually right after lunch) 3. Have your confirmation number ready 4. Ask the representative to: - Verify they see your overpayment payment in the system - Flag your account to prevent a second deduction - Document the call in your case notes - Provide you with a reference number for the call If they do end up taking the payment twice, you'll need to go through their refund process, which typically takes 1-2 weeks. The good news is that they do eventually correct these issues, but it can be frustrating waiting for the resolution.

I went through this same situation about 3 months ago and unfortunately they did take the money twice from me too. What I learned is that you need to call them BEFORE your payment processes, not after. Once I finally got through to someone (took about 8 calls over 2 days), they were able to see my payment confirmation and put a hold on the automatic deduction. The rep told me their payment system updates in real-time but their benefits deduction system runs on a delay, so there's always a window where this can happen. Definitely try calling tomorrow morning and keep your confirmation number handy - you'll need it to prove you already paid!